1st Choice Heating and Air Conditioning

Poor customer service. Our fan motor went out week before last. We were told they could not find another one. The unit is under warranty and we are left sweltering in a hot house, the company does not call us back as promised and have no idea when repair or replacement will be done. Really bad experience
Update: the owner of the company got involved and the unit was repaired. Very pleased with his prompt action.

Worst company I have ever dealt with. Our home came with a 10 year parts and labor warranty that was purchased through 1^st Choice, not our first choice or choice at all. We have owned our home since 2009 and every singe year we have had the coil leak and Freon has to be added. We have had both coils «replaced» but seem to have the same problem each year. Setting up an appointment is ridiculous since they can change the date without notice. I spent a whole day waiting for someone to show up only to find out that the day I was supposed to be scheduled for was not what they preferred to see me. This is the second time this happened. They are untimely, inconsiderate of my time, the work that is done only seems to work for a little bit and full of promises they can’t keep. Either I continue to use this company or spend hundreds of dollars to have another company come out to service our residence. Do not do business with this company.

The president of 1^st Choice reached out to us to discuss our concerns and refunded our money. Resolved the issue to our satisfaction. Thank you.

Do not let this company in your home!!!1^st choice is the contracted air conditioning company for our builder, Armadillo Homes. We had them in our home several times due to our bonus room not cooling. The last time they sent a technician to our home, he stole my wedding ring off of the bathroom counter. Yes, I should have not left it out for someone to be tempted but it happened. I called and spoke with the company about an hour after the technician left and explained it was missing. 1^st Choice said they talked with the technician and he said he didn’t know anything about it. Surprise, there! It wasn’t until a detective showed up to question the technician that a confession was made. The president of the company called me personally back in June and told me that he wanted to make this wrong right. He thought he was going to give me a ring from some of his jeweler buddies but my husband and I had already purchased another ring. I had to call and email him for updates constantly and finally was told that he had filed a claim and that he was going to send over paper work. It took over three weeks for me to receive the paper work from the insurance company. I have called them 8 times since I received the letter to call them and finally got a call back today that his insurance policy does not cover theft. So much for making a wrong right… I can’t imagine that the president of the company had no idea that his policy would not cover theft. Seems I have been strung along for months now on promises that were never intended to be kept. I will be reaching out to Armadillo Homes to let them know the kind of company they have contracted for their neighborhood.

On July 26^th our ac unit broke down. After dealing with our home warranty company and their contractors; we could not get a date when they could order us a fan motor. This went on for 9 days with a heat index of 105+ every day! Out of desperation we called 1^st Choice Heating and AC to try and find our own fan motor. Not only did 1^st Choice finnd us a fan moto for our 40 year old unit in 45 minutes, they were at our house the next morning to install it.
When it turned out that our unit failed, 1^st Choice was set to install our new unit, with a 10 year warranty. The team there are professional, and were very sympathetic to our situation dealing with our home warranty company. We consider them family now.

1^st Choice should be your last choice… have no choice but to deal with this company for warranty issues because it’s the one that my builder used. I understand having a schedule timeframe (ex. between 1 – 3, or 9 – 12) but let the customer know if you’re not going to make that timeframe BEFORE not after the scheduled timeframe. Why do the customer have to call your office to find that out? We (the customer) had to make certain arrangements as well to be home during that schedule timeframe. And being rescheduled 2 – 3 times becomes an issue with customers who have other things we have to do than sit around for 3 – 4 hours waiting…

I bought a groupon for this company to clean out my air ducts, the service guy recommended I get the coil system in my unit cleaned and the also wanted to clean out my drain pipe. I went ahead and allowed them to do all three services. The next day I noticed the AC was not cooling at all, I called the company and the manager or representative on the phone portraying the manager role replied back to me when i called to explain the situation, that «they only service the air conditioner unit not repair it». No help at all! I continued to explain that the AC was cooling fine before the service and now it was not. Again, the REP arrogantly gave me the same response «we only services the AC not repair it». SO, I was left with no choice but to call another reliable company Home Depot, who is now servicing/​repairing AC units, and the repair person did let me know that the unit was completely drained out coolant. So, yes I am not saying that they completely drained out the coolant on my system, since i have no way to actually proof this, but this is what happened and instead of 1^st choice coming out to see what the problem was they just gave me that bold and rude statement over the phone. I advice no one to use this company for any SERVICE what so ever.