Jim Bass Collision & Supply

UNDER NEW MANAGEMENT!!!
The body shop used to be a little shop of horrors, but it has increased ten fold. New manager with tons of experience and integrity. New shop men with years of repairs under their belts.
I had a bad experience several years ago, but gave it another shot. Glad I did, completely different shop!

Note: This took place in late 2006, I hope that changes have been made since then.
my review:
Horrible shop. Horrifying repairs, dishonest management.
Avoid at all costs.
Took our Honda to it after a wreck because it was listed as our insurance’s circle of dependency shops. When I dropped it off I said the steering is out of alignment and the bar protecting the gas tank under the vehicle is bent. When I picked it up they didn’t fix any of those issues so we had to leave it there another week. (2 weeks total… serious it was a minor wreck small damage to hood, grill, windshield, and a few dents on top of car.
When we finally got the car back the windshield wasn’t sealed properly so it whistled at highway speeds. And leaked water… Took it back four times before they finally fixed it. Each time they said it was fixed and it wasn’t.
They never adjusted the headlight they repaired so it pointed down and was unsafe… every time I took it in after the first repair they said they’d adjust it. Never got adjusted the four times I brought it in for windshield issues.
I ended up disputing repairs with insurance company over windshield and headlight. They send out a representative and had me bring the car to the shop. I sat in the lobby as the manager and my insurance company talked and inspected the car. I was being left out of the conversation (later I switched auto insurance). I did watch as they looked over the car and the rep kept pointing to to top middle of the windshield. Then both men came back inside and talked in the managers office behind closed doors. But it was slightly open after the secretary gave him a message so I heard what was being said.
So went like this: Insurance guy said repairs were bad and so they’d need to be done again. So we had to give the Honda up for another 2 – 3 weeks while they re-​repaired it. This time they provided a rental car for free.
2 weeks later I picked up went to pick up the honda after I got a call that it was done. Looking it over there was now a huge scratch on the driver side door where there wasn’t one before… not just a hair line one this was bare metal ¼″ across and 3″ long. Like some grinder was on and rubbed up against it. Luckily I took pictures the day I dropped it off and they repaired it but that took even more time (2 – 3 days).
Even after all this the headlight wasn’t fixed so I called the insurance rep again. He said he’d follow up. A few days later he said the shop said it was pre-​existing damage… How was it pre-​existing on a new car??? Light was pointed correctly before this wreck.
So I was stuck with it. A few months later I installed a custom grill and in doing that I had access to the mounts of the headlight… upon inspection I tried to adjust it… and I did… using just a screwdriver.
Seriously this place is to be avoided at all costs.
Please note that this battle over repairs done took about 1 year of going back and forth with the shop and my insurance company.
Note: This took place in late 2006, I hope that changes have been made since then.