Rite Aid

WORST drug store in Sammamish… And I like Rite-​Aid usually. This one seems to be full of crappy works… including the pharmacy. If not for my insurance, I would only go to Bartell, which is always a pleasure to shop at.
Everyone that that works there seems to have a lousy attitude and is downright unpleasant. Judging by the other posts about this location, I’m not the only one.
I hope Rite-​Aid management reads this. They need to mystery shop this location and see for themselves.

This is literally the worst drugstore/​pharmacy I have ever been to. Unfortunately my insurance is only accepted here which is why I have used them. My prescription refills have never been filled when using the automated call in refill system. Never. And several times I have come in and they don’t have the drug in stock, but never bothered to call to me it is not available.
So I show up and wait in line to be helped by an incredibly rude cashier only to be told they do not have it. The refill system requires a phone number. Why don’t they call to tell me rather than me having to drive there to figure it out. I’m writing this as I wait YET AGAIN for them to refill my prescription I called in 12 hours ago.
Oh and the kidcents donation they force upon you is a lawsuit waiting to happen. I assure you I never opted in to donating my change every time I visit. I prefer to choose my own charities.
This will be my last visit. I would rather pay full price without the benefit of using my insurance.

The biggest improvement about this Rite Aid is the renovation they recently went through a few months ago. It looks a lot nicer than the plain old sterile way it looked before.
Most of the time I get my prescriptions here. They are fast and I usually wait around until they call me which normally takes 15 minutes. I recently came here yesterday night and the wait was 5 minutes which was great! The odd thing I noticed is their options while paying for and picking up a prescription. Option #1 is «I have already been informed of my prescription counseling from a pharmacist» or option #2 is «I decline counseling from a pharmacist». You pay before being able to be informed about the prescription and sometimes I want to actually speak to someone about it. You have to verbally speak up to the cashier that you want to talk to a pharmacist but none of the options, which is mandatory to check, is applicable. Weird!
If customer service was more on top of it then this place can probably lure in more customers. I have never seen more than one person ringing up people at the cash register to pay for goods even if there are four people waiting in line. Employees who work on the floor should ask people if they need help finding anything. It adds a little touch and with the new renovation it is hard to find everything.

Location is so convenient, but unfortunately this was the third time they have not had enough of (or any of) a prescription I needed– all were Very common prescriptions. Each time it would take days to get more in. I end up having to take it to another drugstore to be filled. Thinking this will be the last time I try, as I am frustrated of having to go to two places so often, I may as well just go the extra mile to Bartell’s who have always had what I needed in stock.

I like Rite Aid.
They have plenty of cheap items to buy and is a great place to purchase candy, makeup, or other drugstore needs. Surprisingly, they have some great cheap moccasins and other slippers. only $ 12!
The savings are the best if you have a Rite Aid Card. One time, I only spent $ 45 and I used my Rewards Card, I saved $ 11!
I must say, though, their staff is mediocre. Many of them do not speak English very well, and are only slightly friendly.
Anyways, it is nothing special… But it is the drugstore I shop at most!

Woke up in the morning with a sore throat, a cough I couldn’t quite shake, and just the feeling of soreness all over. After almost a week of celebrating the victory of avoiding getting sick from all the others in the house, I feel ill. Naturally, there were also no cold remedies left in our house. Off to Rite Aid I go!
It never seems like there is anyone who works at this store when I walk in. There are definitely people who shop here, but employees are a hard find… That is kind of weird, because the store is always in really good shape — clean and well-​lit, clearly, someone must be working here. I think the fact that this location has high ceilings makes it feel so much bigger than it probably is, but this place is pretty big, and I’ve never had a problem finding anything that I’ve needed.
But like I was saying about how it seems like no one works here…
As I grabbed what I needed and headed to the registers, another lady was calling out to her friend (I think it was her friend, or else it was an employee who works here that this chick happens to talk to a lot.) to come check her out (Customer #1). There was another customer (Customer #2) looming around the register — I just naturally assumed that maybe she was trying to check out too, which is why I thought it was incredibly rude that no one was paying attention to her. Employee then proceeds to the check out and starts checking out Customer #1 without even acknowledging Customer #2. Customer #1 starts arguing over whether or not the items she wanted to purchase were on sale or not. Employee asks for a price check. Waits about 3 seconds and takes off to do it herself. Customer #1 follows. Employee does yell back that someone will be back to help us soon. Right… Another employee (Yes, more than one person works here!) shows up and actually attempts to help Customer #2 (finally) before helping me (again, finally). I was ecstatic to be on my way with cough syrup *finally*. Customer service is not their forte. But if you want a clean store, this is the store to go to.
2.5 stars rounding to 3 because despite the shortfall of helpful employees, at least I can find what I need with a little effort on my behalf. If I could check myself out, I’d totally give them another star.