Plateau Motors

Haven’t had much luck with Car shops in the past but this was a different experience. Geoff gave an honest assessment and showed me exactly what the problem was and done his best to keep the cost down. Definitely has my business in the future.

Took our vehicle in for repairs. They called us and told us that it needed a new sensor for $ 200 and a tail light assembly for almost $ 300. We talked about it and decided we would have our sensor fixed as this affects the run ability of the vehicle. He said he would email us a quote so we could see the estimate. When we opened our email it was for $ 800. There was $ 300 in diagnostic fees that they did not tell us about or get our approval for. They also tried to charge us $ 40 for a fuse. I was floored. They proceeded to tell us that you could only get the parts from the dealer. Well to make a long story short… They took the fuse off the bill and we paid $ 260 dollars to have zero work done to the car. Bought a sensor from O’Reilly’s for $ 40, put it in and the car runs great. We will pay another $ 80 and fix the tail light here shortly.
I don’t think I have ever been so disappointed in a business interaction in my life. They are not trustworthy and they are sneaky. PLEASE BEWARE!

These other reviews must be outdated. My car was working fine before I brought it in for regular maintenance. $ 1100 later and it sounds like it’s about to fall apart. I brought it back in because it was just unacceptable that they returned it to me the way they did. They tightened a belt and gave it back but the car is still making horrible noises.
Also, with the receipt, I received a list of other things that needed replacing all of which I was told would be pricey but never got an actual quote. I gave my email address so that the quote could be emailed to me, but I never got an email. Wouldn’t matter anyway, I wouldn’t bring my car back here if they paid me.
The communication is horrible. I would get calls and they would forget what they were calling me for and have to call me back. Any time I asked a question I’d have to wait on hold or have to wait for them to call me back with an answer. Who is running this place?!
Total ripoff. They will try to bleed you dry! Do not trust this place!

Simply. Honest. Auto. Repair. I’ve had my older vehicle in for repair at Plateau Motors twice over the last two years. I’ve walked away with a fixed vehicle twice and felt they did their best to make sure they only fixed and charged me for what was needed.

I have been using Plateau Motors before they were even there. Geoff used to own a shop in downtown Redmond and so he has worked on my cars for over 10 years. I have always found him to be honest, thorough, and efficient. My experience is like the other reviewers where he tells you what the car needs and what is most important. He realizes that as a car ages, sometimes it needs several items and one can’t always do everything at once. He doesn’t try to push you in to a bunch of expensive repairs but takes the time to explain why you need what he’s recommending and which ones could wait for later.
He has done everything for me from oil changes to tune ups to a full transmission. All of his work has been top quality and a fair price. I strongly recommend Geoff and Plateau Motors.

Very impressed with this shop! Geoff is friendly and followed through with his commitment to keep me informed of the repair. I brought the car in with a days notice and it was repaired at a reasonable and fair cost. Much better service than the local dealership! Keep supporting this local business.

Brought my wife’s car here recently instead of where we usually take it (Michael’s Toyota Bellevue). Geoff is easy to work with, he gives off a vibe that he’s trustworthy and not trying to squeeze you for everything he can get which is how i feel at the dealership.
I was able to leave the car at Plateau Motors late at night because they have a convenient key drop box with envelopes that act as a form for you to add the key and write in the contact info. He got back to me mid-​morning with an estimate and the car was ready that afternoon. The overall cost met my expectations and he gave me advice on some other things to watch for in the future.
While i was waiting in his lobby area i had the opportunity to watch Geoff interact with a family picking up their really old car. Geoff was extremely patient answering their basic questions and giving advice to them to save some money with deferring some expensive tasks that were not a priority yet for the overall health of the vehicle. In other words, he probably had an opportunity to get away with recommending more work, instead he gave his honest opinion to save them $$$.
I trust Plateau Motors, will be bringing my other car here when maintenance is needed.

I had an excellent experience with Plateau today. Geoff returned my call, took in the car, ordered the part, serviced the car and installed the part. I am an old gear head so I know a good shop. This is one of the nicest ones I’ve seen. Samamish you are lucky to have them. Treat them well and stay local with your business. I found them on Unilocal by the way.

Good reliable work, very knowledgable
These guys do really good work! I’ve never met more knowledgable mechanics. The only thing that keeps this from being five stars is that it’s a bit pricy. However you do get what you pay for and that’s good work done by knowledgable mechanics.

Excellent service. I’ve been Geoff’s client ever since he was located in Redmond and was called IPM Auto Service. He’s always doing a great work and I keep recommending him to all my friends.

Chris really saved us when he was able to take a look at an oil leak on our Camry and fix it in the same day! I’m not used to such quick and reasonably-​priced service. He explained exactly what happened and gave me a worst-​case-​scenario estimate. Luckily it didn’t get that far so I was super happy. I will definitely take all my cars to Plateau Motors in the future.

Geoff and Chris are amazingly great. I went to Plateau Motors late yesterday afternoon (Friday) near closing time. I was in desperate need of help and repairs. I can’t even believe how helpful they both were — they both went WAAAYY above and beyond to help me out despite how late it was in the day. I can’t even believe how knowledgable and helpful they were. Everything works great now. So great to have them right her on the Plateau — I will gladly take all of my future work to them! Thanks so much!

Not sure what to think. My gut feeling after one visit is, I need a few more visits to give a true evaluation. Hope springs eternatl

I have had my car worked on by Geoff the last few years. He is a trustworthy person which is hard to find when looking for a mechanic. He was done some smaller work on my car that other places would nickel and dime you for. I always leave happy.
It’s difficult to confirm honesty, I know everyone claims it in the car business. But if you have trouble with your car, or need some routine service give this place a chance. You will be pleasantly surprised.

I like this place. It’s easier to get a feel for what a doctor is doing to/​for you during a colonoscopy than having your car worked on. So, it’s sometimes hard to be sure. But, my experiences with Plateau Motors have always been excellent and the work done right the first time. Geoff is very personable and you get a sense he really wants to do everything he can.

I cannot say enough good things about this place! The owner, Geoff, goes beyond the call of duty.
I had a dead battery so I couldn’t get my car to the shop to have a new battery put in (no, I was not in a rush and I didn’t need my car towed; the battery had been dead for a couple of months and the car was in my driveway). Geoff did not hesitate to drive out to my house to jump start my car (I’m only 2 – 3 min away) and when my new battery that I had already purchased proved to be too small for my car because the battery seller didn’t include the height adjuster tray for the battery in my order, Geoff jimmy-​rigged up a «height adjuster» with a piece of wood and got my new battery put in and secured. He told me that if I get the tray from the battery seller, just bring the car back in and he’ll put the tray in for me with no extra charge. I don’t know what the typical charge for a battery installation is, but Geoff charged me $ 52 for everything, which I thought was fairly reasonable considering the extra trouble I put him through.
The following is just a small thing, but kind of shows how honest and nice the shop is. After he replaced my battery, Geoff asked me if I wanted my old battery core back because everywhere he’s purchased a battery from will give a $ 10 refund if you give them the old battery core for recycling into making a new battery. I told him I didn’t know since my new battery was mail order, so he volunteered to hold on to my old battery core at his shop so that I could either go back and pick it up if I decide I do want it, or they can dispose of it properly for me. He also asked me if I knew my radio code, because my radio wouldn’t work without a code after he replaced my battery. I know it’s not anything big, but attention to small details like that really work to instill confidence in me.
The auto shop is kind of hidden and you cannot see if from the street, so just pull in to the mini mall across the street from Safeway, and circle around following the shops. The shop is located in the alley between McDonalds and the Shell station. It’s not big, but it is tidy and several large windows allow you to see the mechanics working on the cars from the waiting room. The staff is friendly and very helpful. After the great service I received from Geoff, I’m more than willing to go back for any auto work I need done.

This place used to be my favorite plase to bring my car in but I think the price of this place is getting a bit too expensive.
The price is definitely now comparable to dealer and in my case it was 20% more than what a dealer would charge for the same service. Some of the recommendation they suggested I also think it is a bit off and not necessary since I know I just did the replacement of that item 6000 miles ago.
I have to agree the service and people are friendly, and they do make sure everything is done right. Unless you are in a hurry, do call up a few places to check for prices before having the car repaired over there.

My family and I have gone to Geoff with all of our cars.
He is a great guy very honest and a friendly face.
I have been there on many occasions from oil changes to full transmission repairs and Geoff always finishes them with quality and speed.

These guys are awesome… I mean I will go to them for any car repairs and avoid the dealers. I have been taking my VW Jetta for the last 1 – 1.5 yrs. Jeff (owner) is very honest, upfront and unlike any other mechanic. To be specific, Jeff has replaced the window regulator for free even after the 1 year warranty window (yes, I had to get the regulator replaced last summer). Maybe, ethically he did the right thing but I haven’t seen a honest mechanic in a long long time.

I’m giving this place 3 stars. But you have to know that I would give most of the other auto place 0 to 1 star…, so it’s above ok.
The owner is friendly, the staff is courteous, the service is prompt, and their waiting room is clean with comfortable seating. It’s within the same block with McDonald and Tully’s coffee (free WiFi) and block away from the library, so you have other options where to wait.
I believe it’s an independently owned small business. You won’t have to worry about getting shocked to find out that one day the manager has been replaced and everything you liked about the place is gone.
What I like about this place is that I don’t leave this place wondering if I should even be driving my car… They don’t give you a long list of «recommendation». I hated when other places suggested so many «recommended» service. Maybe if you know more about cars, it’s not big deal. You can figure out what really is necessary. But when you don’t know much about cars, it’s overwhelming. The owner explains thing in ways that I can understand. I believe he’s honest about if something really needs to be done or not.
I have only done scheduled maintenance stuff here, so I don’t know how well they do the major repair work.