Visionworks

I will NOT be returning to this place nor I would ever recommend it to anyone. The staff is rude, unprofessional, and helpless. I, and several members of my family had previously been there when it was Eye Master and we had an ok experience, there for when I
notice their bad reviews prior to our appointment I thought it could not be that bad, after all it was just an eye exam. I was WRONG, besides the horrible customer service, they manage to mount my father’s glasses on wrong frames and when we spoke to the Store manager Jeremy about fixing the problem he was extremely rude about it. The eye exam was for my father and I was translating for him, there for Jeremy felt like he could blame us for their mistake, saying it was a miscommunication on our part. I could not believe this guy, besides been extremely rude he was blaming us for their mistakes. Never again will we return to this place.

These people are totally inept. The Doctor changed my wife’s prescription for her left eye several months ago and she purchased a years worth of contacts through vision works. Earlier today, she opened the box for her left eye. She was prescribed 6.50. Inside the box was 5.75. She called them to see if they had samples of the 6.50. Derick said yes we do. I drove up to the store and they have no records of the changes to her prescription and Derrick didn’t check the sample, he only saw a box on the shelf! What a bunch of morons! Never go to this store again unless you want to be totally disappointed! These people are supposed to be eyecare professionals. The left hand doesn’t know what the right hand is doing. Now my wife can’t see and has to be to work in the morning. Way to go vision works!

Don’t go here if you can help it. The doctor is nice enough, but his staff is terrible. Everyone (minus one) that we interacted with was extremely rude and had poor communication skills. My husband and I had one of the last appointment slots of the day and they literally skipped my appointment because they «didn’t typically do first time contacts in the evening» even though we specifically said in the appointment scheduling call that I needed contacts for the first time. While we were in the office, one staff member in particular was rude and patronizing to all of the customers she was helping. I don’t expect over the top customer service, but I do think common courtesy should at least be practiced.
I ended up canceling my new appointment and went to Dr. Spencer Mortensen’s office, which was 110% better.

I stopped here to see if they could possibly fix my sunglasses that I didn’t buy from them. They were friendly and very helpful. Fast service that they didn’t even charge me for.

Everytime I go there to get an exam or order contacts. There’s always a problem whether it’s in person or over the phone. They always messing up my order. I’m finally switching over to a different place.

I had a pretty good experience here. I went in for an appointment, and they had me in right away after filing out some paperwork. Everyone seemed pretty nice and helpful. One of the ladies there helped me pick out some frames after the doctor check up. I picked up my glasses a few days later and they seemed really off. They told me I could come in for a recheck. When I came in for a recheck, it definitely took a lot longer, and I was waiting about 20 – 30 minutes after my appointment time (and yes, I was there on time). But they apologized and I wasn’t really in a hurry, so it was OK. They rechecked me, and even gave me since new contacts since I was struggling with mine. Turns out I just had to let my eyes get used to new contacts and glasses, since my eyes hadn’t been checked in years. So it all worked out fine, and I really appreciated their patience with me and helping me to get the right prescription and to make sure I was pleased.

This was my first eye exam in years, but I’ve been through plenty in my childhood and teenage years. I’ve never had one like this.
When I first walked in, I got to overhear the latest gossip about so and so and what she does and doesn’t do at their other location. «That’s fine» I thought. They don’t know I can hear them. Probably better to discuss in the back but whatever.
After combing through the frames from the right side of the store (and trying on quite a few) I was informed that I had been looking through the women’s section. I tried to laugh it off with woman that let me know but she wasn’t very receptive to my view on gender roles.
Next I was whisked off to a young guy. He was polite at first. Took me through the machinery with a helpful script.
Next it was time for the doctor. Now I drink on the weekends like a lot of people. I put in a good effort to not breathe when he was on the opposite side of the scope. I still felt a little judged. It was almost like he smelled the alcohol on me from the night before and just got kind of colder, if that makes sense. Maybe I was just being insecure but I honestly felt like a degenerate there. I rushed through the eye exam to get it over with. Judging from the contact lenses I’m testing, I think the prescription I walked out with was wrong.
After the doctor I was seated to try on some lenses. They sat me at the desk with the young guy from earlier. He didn’t say a thing. I sat there for a few minutes fiddling with some lenses. I tried to make some small talk with him to make the experience less awkward and he just said «yep» then got up and walked away to gossip with the ladies in the front again. I sat there like a fool, looking around and wondering if I would adjust to the lenses or if I rushed into a bad prescription. I think I waited for 15 minutes sitting there and questioning whether I was supposed to pay and leave. I think I should have been told to sit tight or Something. I’m really good at picking up on cues but I felt really confused.
At some point the Dr. came out and took me back into his office to see if the lenses improved my vision or not. After that I was off to the showroom to look at frames. I decided not to buy there and just GTFO. I stood at the front desk for another 5 minutes before someone came to check me out.
After leaving, I’m not sure if my experience was so terrible because it was right before a holiday or I caught them on a bad day. All I know is that I spent a lot of my time trying to have polite banter and make up for the awkwardness of the whole thing. I don’t think patients should have to make up for the poor or limited social skills of the people working there. I also think staff should not be gossiping in front of patients. It could be the thing that set the whole experience of to a sour note.

I hardly ever take the time to write a terrible review, but my personal customer experience at Visionworks in Sugarhouse was horrible. I was given incorrect information regarding availability of the frames I wanted, (they were a reorder from that same location) and had to order them online. When the frames arrived and I brought them in, I was told that they do have the frames, I was told that they would honor the pricing for lenses as if I had purchased them there. When I arrived for the appointment, I was informed they had no bathroom for their clients and the drinking water fountain was also not in operation. I had to drive to a nearby shop to but water and use a rest room. When I returned, I did an eye exam and then sat down to order my glasses. I was told that the notes regarding them discounting the lenses for their mistake was not there and now was presented a bill that was more than double the quote I was given. This shop is both poorly managed and maintained, and I shocked that the poor quality of customer service. Bottom line, go elsewhere, and save yourself the hassle.