Wasatch Shuttle

I love this company they are on time and get u where u need to go. If u need great service call these guys very friendly and the driver’s are very professional

Matt S, David S, Bill J, and Sean L all as a part of the same reservation. They blatantly lied in these reviews. From the very beginning they were unsatisfied because we told them that they couldn’t drink alcohol in the shuttle. From that point on they were rude to our drivers. Two different reservation agents try to verify the address on the phone with them prior to their arrival. Both times they insisted that were planning on walking to a hotel that is near the condo where they were staying, to meet us in the morning. They called every day to change thier reservation time for the day because they wanted to party at night. We have a 24 hour reservation change policy but regardless of our policy we went out of our way to accommodate them. We received complaints about these guys drinking in the vehicles and being belligerent from every driver who was sent to drive for them. In the state of Utah, having an open container in a shuttle can ruin a professional drivers career. These guys continuously showed complete disregard for the livelihoods of our drivers. They paid for a single shuttle at a discounted price, then they demanded that we send them multiple vehicles at no extra charge. We went out of our way to accommodate them by sending multiple vehicles to provide them more comfort at no additional charge. Before these reviews, we have always maintained a 5 star rating on Unilocal.Any disgruntled person can leave a bad review and embellish to get a desired outcome. The truth is, we did our best to provide these guys with a great experience but some people just can’t be satisfied. We wish these guys the best and hope that they are able find accommodations that meet their expectations in the future.

This company deserves zero stars however that isn’t possible on Unilocal.I found this service dishonest, unprofessional, and dangerous to put it lightly. For someone like myself, who is only able to get away for short bursts at a time, I truly value positive interactions with people I give my hard earned money to. Instead of renting a car, my friends and I decided to use a car service to escort us to different mountains throughout the area. We were concerned with snowboarding rather than trying to drive up mountain passes we were not accustomed to. After several interactions with this company, it became apparent that they truly were unable to meet the basic needs of their clients and had zero regard for their safety and well-​being. One would think that picking up 5 men with full luggage and ski gear would require a larger vehicle. Each day was a game of Russian roulette guessing which of the stellar drivers was going to show up (If we were lucky). The reason for this review, which still upsets me, was the last interaction my friends and I had with the owner of the company. On our last day there, we arraigned for the service to pick us up from the mountain and drive us to the airport to catch our flight. Several members of the group needed to get home for work. The owner blatantly lied to us, telling us the road was closed, and stranded us at the top of a mountain.
Stay away from this shuttle.

If you value safe, honest, and punctual companies to work with for your transportation, DO NOT use this company.
We hired this company to do a total of 6 trips during our trip to Park City Utah.
The first trip the driver was late and we had to give him directions to our location even though we gave him the address weeks in advance. The driver showed up in his mothers minivan which none of the gauges in the car worked, including the odometer. The car shakes when it went above 65 and felt a little like a death trap. On our way to Snowbird ski resort, the driver was so enamored with the view, he took his eye off the road and swerved into the other side of the road. Not fun.
Three other trips this company was late to pick us up. They showed up well after the time frame they said they would be there.
The last straw that made me write this review was when this company was going to pick us up to take us to the airport. We were at Brighton ski mountain and it was snowing. They called us at 7:45 and said they could not get to us because they have shut down the access road to the mountain. Obviously we were upset because we needed to get to our flight. After doing some investigating we realized the road was not shut down, they just required a four wheel drive vehicle to get into the canyon. When we called back to the car company they changed their story and said a cop told them they could not drive up the road due to an accident. Well, luckily we found a UBER driver who was close to come get us. He entered the canyon about the same time we were supposed to be picked up. He told us he saw no cops and no accident what so ever. I. Top of that we called the police and they said the road was never blocked off. So this company blatantly lied to us and we had to scramble to find other alternatives last minute to get to our flight.
Zero stars for this company… well I think have to give at least one star to post this review. Worst experience ever dealing with a car company. Avoid this company at all costs.
BY THE WAY, many of the people who gave a favorable review on this company work for this company! Like Shawn P.!!

My experience with Wasatch Shuttle during our group vacation this past week was nothing less than a prolonged nightmare. My decision to choose this company and not rent a vehicle for our 4 day ski trip was to reduce stress and increase our safety, sadly neither occurred. I was constantly on the phone with the owner John attempting to solve the problems that occurred on a daily basis throughout our trip which inevitably ruined my vacation.
I first knew something was wrong when one of his drivers, actually his brother, showed up in a minivan to pick us up from the airport. It was nearly impossible to fit ourselves and luggage within the vehicle. Instead of a comfortable hour drive to the condo we were crammed inside a minivan with our snowboards on our lap. As we were dropped off I made sure to tell the driver this was unacceptable, he agreed and knowing that we had five other trips booked over the next few days we were assured a different vehicle was would assigned.
Our next scheduled trip was a day later, our driver was scheduled to pick us up at 8am and take us to Snowbird resort. I received a call at 8:00am from the driver who for some reason had the wrong address, we were then tasked with navigating him to our location. Upon arrival, roughly 8:30am the driver was again in a minivan, however this time the van was very old 1990’s Dodge Caravan. Besides the beat up nature of the van none of the gages worked in the car, we didn’t know how fast the driver was going or how much fuel we had left, the driver found this amusing. Once again we found ourselves driving with our snowboards on our laps. He claimed it was his mother’s car and that he had been in an accident the previous day with the vehicle he was supposed to transport us in. If that wasn’t bad enough he was a terrible driver, he did not obey local traffic laws, mainly staying in the proper lane. When asked to pay more attention to the road he replied «what’s wrong there’s no one coming» and laughed, clearly he lacked the intelligence to understand the severity of the situation. I fully regret taking this ride and was blinded by the trust I had established with John the owner, this was no longer a matter of inconvenience it was our lives he was blatantly disregarding.
I immediately called John as we arrived to the mountain thinking that he must not have known and a company like his, well at least as I was lead to believe from their website, could not have made such an egregious lack of judgment. They claimed all of their vehicles are «regularly inspected and maintained» when clearly this was not the case. Once I got him on the phone he too did not seem that concerned, corroborating the driver’s story and simply stating that he didn’t have any other vehicles available. I was in a state of shock and left with very few options, he promised to have a different care pick us up and as much as I didn’t want to take a car operated by his company we had no other choice.
By the end of our trip days of riding had left us all exhausted, it was 7:36pm and the driver was supposed to pick us up at Brighton Resort by 8pm, that’s when I received the first call. It was our driver stating that he was on his way up the canyon. At 7:56 and 8:00pm I received two additional calls, one stating that the driver was stopped at the bottom of the canyon due to a road closure and secondly to say that he was not coming to get us. During the second call the driver Jake, John’s brother let us know that we should probably call our airline because we would be stuck there all night. This shocked everyone I was traveling with however given the track record of the company we were naturally suspicious.
Our first call was to the police who let us know the road was open however all cars were required to have 4-​wheel drive, something you would assume was known being that it was Utah and wintertime. Our next call was to an Über driver who happened to have just driven up the supposedly closed road and dropped off a customer near our location, he picked us up and drove us to the airport. As we left the resort none of us knew what to expect, would there be police fishing a wrecked car out of a ravine or a barricade closing the road as described by Jake? Simply stated, no. Although it was lightly snowing the road was wet, many cars were traveling the road and when we approached the bottom no police or accidents, even our Über driving laughed at their excuse.
I attempted to call John and Jake multiple times over the next hour and was unsuccessful. Finally, I received a call back from John who was unapologetic. He claimed that the road was still closed and that he personally spoke with the officer who made his drivers turn around which was simply untrue. At this point I had lost the will to argue and had to hang up with John who was yelling through the phone at me, still adamant that he was in the right.
I hope that this review will serve as a warning for anyone considering using this company.

If Snowbird’s backcounty doesn’t get your heart racing and/​or you want the fear of God put into you, book this transportation service immediately.
If you value safety, timeliness, up-​to-​date vehicles, competent drivers, good business or integrity — you might want to look elsewhere.
As to not bore you with details let me provide a succinct overview of my group’s experience with Wasatch Shuttle Company.
Issue 1: We were picked up, late at night, in a minivan barely large enough to fit 5 grown men let alone all of their snowboard and miscellaneous luggage. We had a mildly infuriating hour drive to our Canyons’ condo with our snowboards and luggage haphazardly mixed between us.
Issue 2: We were to be driven into Little Cottonwood Canyon to ride Snowbird. After having to give the driver turn-​by-​turn instructions on how to find us, we were greeted by our befuddled chauffeur in a late 90’s Dodge minivan (motion to change «Wasatch Shuttle Company» to «Wasatch Minivan Brigade»). The rationale for providing this type of vehicle was that the
driver had wrecked the other car and had to take his mother’s minivan as there was no other option.
If this, alone, was not bad enough, none of the gauges worked (speedometer, tachometer, odometer, gas gauge, etc.), the check engine light was on and once we were ascending the mountain the minivan got stuck in first gear.
Not good.
However, all of these «hiccups» pale in comparison to the complete ineptitude of our driver.
This was apparently his first time ever driving into either of the Canyons and, as such, was sightseeing along with his passengers. This lead to him taking his eyes off the road multiple times, one time completely veering off into the other lane on a narrow, two-​lane blind
curve as we were traversing up the mountain. He responded with a laugh and remarked «AT LEAST NO ONE WAS COMING ON THE OTHER SIDE!».
Issue 3: We spent our final day riding Brighton in anticipation of taking a red-​eye flight out of SLC Airport. Wasatch Minivan Brigade was to pick us up at 8pm for the hour ride to the airport. It had been snowing off and on throughout the day but the roads were clear and everyone at the resort seemed to think there should be no issue with us getting out of there. Boy, were they wrong. We were phoned around 8pm by Wasatch informing us they were unable to make the trek up the mountain due to «road closure» because of weather and a serious accident involving a car in a ravine. This seemed odd to everyone (mostly
the well-​informed front desk attendant at the Brighton Lodge) so we called the local police who confirmed that there was no accident and no road closure. He did mention a 4×4 vehicle and/​or chains were needed.
Thus, we were lied to by the company which leads us to believe they had either attempted to pick us up in FWD or RWD vehicle without chains or just never attempted to get us at all.
If you are operating a transportation company in Utah and are willing to drive into the mountains there are a few factors to be considered:
1. every vehicle should be AWD/​4WD capable
2. every vehicle should have a set of chains for the tires
3. the drivers should be competent and have driven these roads before
Wasatch failed on each one of these points and during the process showed absolutely no compassion or general business sense/​customer service.
I wouldn’t recommend this company to my worst enemy. You are better off paying 3x to use UBER (which we did); at least they’ll be more likely to get you to your destination on time and in one piece.

Everything was great. Drivers were awesome. Pickup was very punctual. The drivers were very friendly, remembered the kids names and what we like to do. We used them for 2 days round trip to Alta from Park City. Cars were top of the line Explorer and Tahoe. Comfortable ride and felt safe the entire commute even when the roads were all but closed due to heavy snows in the canyons.

Took a ride to the airport. Very prompt and great service. Would highly recommend them.

Wasatch Shuttle is dedicated to great service and they really proved it by taking fantastic care of me in a tough situation. I highly recommend Jon and Jake. Call them when you need a shuttle to or from the airport!