Property Management Systems

This is the worst property management there is. They will not call you back or respond to your requests. The only thing they are good at is send you penalties, late fees etc. I can’t wait to sell my condo and I hope I never have to deal with them again.

Property Management Systems has been managing the Lodges at Bear Hollow for around 4 years. The property managers are absentee, slow to react, and do not do well at all when it come to basic 101 cleaning. If your looking for a company to manage your HOA, I would do your homework. From an accounting and bill standpoint, I have no issues. Very less to be desired is their skill set when it comes to keeping a property clean.

Had my car towed from my assigned parking spot for a condo that I own without notice written or phone. These guys will not communicate under any circumstances. Still the nightmare that is my dumbass HOA’s prop management company. Do not use them and report them to BBB every chance you get.

Absolutely horrible. No communication with homeowners. They close roads completely for 3 days with less than 24 hours notice. Wake up one morning to find they have completely torn up the roads and I could not leave my home. I was late for work because of this. We got the notice in the mail THAT day to inform us they were doing the road repair. They hide behind their voicemails and never return calls. Never ever again will I ever live in a community that this joke of a company manages.

PMS systems was a former rental agency to us. During our nearly two years in their property they did not complete any repair requests besides when the basement flooded from an expansion tank that blew out and obviously had to be fixed.
Then when they finally ended our agreement it was on the 19^th of the month and they gave us 30 days, which because of the mid-​month notice was really just a little more than a week. We obliged and put our stuff in storage while we continued to look for a new place.
But the most annoying thing is that Amy from PMS sent us a notice about the final deposit, and it said that we could walk through the property with them and be part off the final inspection and that the remainder of the deposit would be expedited to us, well that didn’t happen and working with Amy has been a real treat of avoiding our calls, and nit picking things such as a burnt out light bulbs. They even had a third party come and do the inspection who thought it looked great (as it should because we had the floors professionally cleaned and paint and patched every nail hole) and gave her a check off list that she didn’t even bother to look for till I called them a week after she had directly received it.
As list from other Unilocalers this company isn’t helpful, arrogant, and will abuse your trust.

Unfortunately, I cannot give them zero stars… one is the minimum. I own a condo that PMS handles, and I can tell you that they treat their unit owners as bad as their renters. I must have dealt with a dozen different managers in charge of my property over the last decade, and no one ever know what the heck is going on. They can’t attract and keep decent employees because they treat them just as bad.
I have learned to keep my pet deposit receipts, pool key receipt, and background check report on my renters handy… as these people are so poorly organized, they keep «losing» them. Frankly, I think they purge their files periodically, assuming that no one keeps the same renters more than a year or two. (last gal was with me 5 years… one before here was there for 11). Plus, they get to fine units for not having provided the paperwork… they lost.
With the way they treat people, I can believe no one sticks around very long with them, as renters, owners, or employees. I wish the HOA was still made up of owners, but they ceeded their authority to these bozo’s 15+ years ago, and it’s sucked ever since. Seriously, I hope to sell my condo and get a unit elsewhere, just so I never have to deal with these clowns again.

Do not rent with these people. We went with them because of the good location (Lisa Ann apartments in Sugarhouse) and inexpensive rent for the area, but I guess the «you get what you pay for» saying is true. The first day we moved in, the entire apt was filthy. We were so tired from a 5 hour drive and arrived to a nasty apt. The previous tenants didn’t clean a thing. I couldn’t believe that PMSI would allow new tenants to move in like that. Since we moved in on a Friday we had to wait til Monday to talk to them. We took pictures, and passed them along to management. They wouldn’t even consider taking $ 50 off our rent for the first month. Even after we spent 8 hours cleaning the apt. On top of that all the neighbors told us that things were always stolen out of cars or the storage closets in the apartments parking lot. If anything needed maintenance it would take days to get someone to come fix it. The girls at the office were also rude. I reported a leak once and the girl made it seem like it was my fault, it was obvious that it has been there for years, but no one cared to look into it! We moved out and now they have the audacity to email us that we didn’t clean the bathroom and that we may have to pay to get it cleaned. Are they kidding me? The ENTIRE apartment wasn’t cleaned when we moved in! They’re terrible. Super cheap. Won’t fix something unless it’s absolutely necessary and don’t take ownership of their mistakes. Spend more money on rent elsewhere with better service.
just got an email from PMSI saying that they are charging us $ 50 for 2 missing lightbulbs. $ 75 for a dirty bathroom, which is the smallest room in the apt and we cleaned it twice the last day we moved out. Then $ 45 for a light cover fixture that was missing, it had been missing since we moved in and did it get replaced for us when we moved in? No. When we moved in the whole apt wasn’t cleaned along with lights out, carpets not cleaned, but yet we get charged $ 170?

I would suggest no one EVER use this firm at all. I have rental property all over the US, this firm is the worst, the other firms I have used were great. I used PMS since 2006. They always took the easy way out, kept the rents low.
But, they rented two a time felon who has declared bankruptcy twice and they let him rent my unit in Utah. Later the tenant stared slow paying the rent, they eventually had to be evicted (my first time ever doing this). The tenant owes me $ 5300. PMS said they couldn’t find the tenant, I asked for over 7 months. I hired a detective for $ 150 and he found them using simple tools that PMS had in 45 minutes. I told PMS this and the next day the felon declared bankruptcy for the third time. My guess is that someone at PMS takes pity on this family and gives them help at MY cost.
I found a new management company and my property is need of many repairs that are long overdue. What did PMS do for their fees?
I contacted a lawyer and PMS would never respond. It would cost too much to fight this in court and I don’t live in Salt Lake City. I contact the owner of PMS and he never responded.

These guys cannot get it right. They’ve screwed up the accounting every month. The customer service is terrible. The girl actually questioned whether I was telling her the truth. Can’t wait to get out of the screwed up one sided contract. Never again.

Yeah, no. This is the shadiest, shoddiest, low-​life scamming property management company I’ve ever run into. When I looked at an apartment, I had to pay $ 20 for a key? I didn’t return it within the 24 hrs and couldn’t have my money back because they claimed they used it to rekey the property. Well… I stopped by the property and my key still worked!!! I made sure to let the current tenant know that God knows who had a key to his place, including myself. They didn’t pay to rekey, which is illegal in the state of Utah. Do yourself a huge favor and stay far away.

I had to make arrangements to sublet my room for the remainder of the lease and the customer service in regards to the process has been a joke. Ironically, everytime I would call the office, the rental manager would be on his «lunch break» that so happened to be from 1:15−5:00 (close). After three weeks of struggle they barely satisfied the needs to sign over the new tenant that would have only been a days process. This company has been nothing but a hassle, everytime we had a question we would have to go through the Homeowner instead because quite frankly, PMSystems did nothing for our duration of the lease. Its nice to know that they will absolutely not bother you once your’e all moved in, but the consequence to that is that the rental property’s are not taken care of like they say on their website. Our pipes froze this winter and it distinguished one of the pilot lights. its been 2 months since that happened and we filed three (3) maintenance requests with no response. If you are reading this and even thinking of renting from a PMSystem property I highly recommend you find another rental management company.
Oh, and when our pilot went out, the water temperature was very temperamental. After a bad shoulder injury, I slipped in the shower and was scolded by the insanely hot water for about 3 minutes.
**Two thumbs down |3 |3**

I am currently living in an apartment, er old house converted into a 5 plex that is managed by this company. Nothing ever gets fixed, calls are never returned. Even when calls are made to ask simple questions that the receptionist should be able to answer. The outside of the house is covered in weeds and falling apart. Still no effort is made to fix any of this. The worst part… I DON’T EVEN HAVE ACCESS TO CONTROL THE HEAT IN MY APARTMENT. The people in the main level unit control the thermostat. so if they go out of town, Im screwed. Also, all the electricity in my apartment is on one switch on the entire circuit breaker, so I have to pick and choose which electronics I can use. I guess most of this can be blamed on the landlord, however, I’m currently checking on the safety/​legality of all of this. The nice thing about this company is that they don’t bother you too much, so its not like having a nosey landlord. One of the worst things is their billing system, the utilities bills they send never really make sense and sometimes they are from previous months, so I end up paying over $ 100/​month in utilities for a 1 bedroom… I WILL NEVER RENT FROM THIS COMPANY AGAIN. CAN NOT WAIT FOR MY LEASE TO END!

Lived in one of their properties for about 2 years. They make zero effort to maintain their apartments. They’re nice to deal with personally, and they won’t bother you with anything, and they did evict a bad tenant that lived in the building… but it wasn’t worth it to deal with landlords who were willing to let a beautiful historic home fall into pieces inside and be covered in weeds on the outside. They also did not allow for online payment of rent (who doesn’t do that these days???) without a whopping fee.
Don’t rent from them — unless you like weeds, no working heat/​AC (had to call CONSTANTLY to get both fixed– it never really was!) and mold.