Papa John’s Pizza

They deliver on time pretty consistently, including today. Their drivers are so nice too! I always tip a little extra cause they seem to enjoy what they do… They’re in the business of making pizza dreams come true! I don’t know what it is, but Papa John’s tastes better in Utah than in other states. Weird, but good! Check for their text specials and online. Pretty awesome stuff!

We ordered our pizza online we ask for a pizza to be cut into squares for the one for the kids and in triangles or regular cut for the adults. Sadly our pizzas arrived anyone was cut in half not regular and the one for the kids was cut so poorly that you still had to rip it apart. Had just one slice of the spinach Alfredo chicken cordon bleu pizza that we ordered we all said it tasted funky and now I myself and sicker than a dog and the other people are having intestinal pain. I emailed the corporate office have yet to receive a response I doubt I will but the pizza we ordered today was not good and I don’t think I’ll be ordering from Papa Johns again. I would rather go to Pizza Hut or dominos and know that my pizza not going to have a sour funky spinach Alfredo that tastes like it’s been out of the fridge for more than a week. We normally love Papa John’s Pizza we love the thin crust however after this experience I don’t know what else I can say except gross I’m sick of puking and I would like my pizza bill refunded I doubt that will happen which is why I won’t come back. (This review is written while I sit in pain.)

I called this location for delivery on a Saturday night. After being on hold for over five minutes, I explained that I had a coupon and the girl on the phone automatically told me I couldn’t use it. The coupon (which I had purchased at a fundraiser) had a lot of rules; none of which saying that it couldn’t be used for delivery.
The girl argued with me for 3 or 4 minutes, and never agreed to let me use the coupon which explicitly stated that, «delivery charges may apply.»
Cool! Thanks for the awesome service Saturday night worker.
⁰⁄₁₀

Awesome service and fast delivery! Pizza was hot and yummy. The delivery driver was polite and respectful.

We were hungry. It was almost 10 pm. We stopped in and got friendly service, a discount, and great pizza.
The only strange thing was the guy at the register kept talking about HIS favorite pizza while we were trying to order.
When we got the pizza, 3 hungry teenagers were very happy.
We’ll be back.

Ugh—
Incompetent delivery driver, uncaring «manager»… who knows how the pizza was as we never actually got it…
Try someone else.

Used to order from this place at least twice a month (hey, as a new mom, sometimes pizza is just easier than tryin to cook dinner). It used to be decent (pizza was sometimes soggy and would need to go back in the oven for a bit, or have sections with little to no cheese), even though we have to go pick it up because we live outside the delivery area…
However this last time sealed the deal for us– we won’t be coming back to this location. First, the discount code we’d been given from our last order wouldn’t work with any other discounts (which has never been the case previously), and then when I called to ask them to honor it the kid on the phone was not only downright rude but ‘put me on hold (and by that I mean he just threw the phone on the counter and then walked away to talk with his coworker about how much he hates answering the phone– yep, I could hear the whole conversation), then came back to tell me he asked the manager (which I knew was a lie), manager said no, and have a nice day, then hung up on me. I should have taken this as a sign and just went elsewhere, but my husband isn’t a Pizza Hut fan so I decided to just suck it up, order online, and let the attitude of one crappy kid go.
However, after picking up my pizza and returning home, I found that both our pizzas were wrong– the BBQ chicken had no veggies on it like requested (even though the printed tab on the front of the box verified that I did indeed ask for them), and the Buffalo Chicken had no buffalo sauce (and, again, yes it was printed right there). At this point I’m pissed, so I call and ask for the manager. The lady on the phone asks what my problem is so she can tell the manager, I explain, and then she puts the phone down. 13 minutes later someone picks the phone back up and asks what I’d like to order… I explain my situation AGAIN and ask to speak to a manager, and the kid says he’ll put me on hold… and instead hangs up on me.
Next day my husband calls to complain hoping to get someone a bit more competent on the phone, speaks to the ‘manager’ (my husband will swear up and down that, if the person he actually spoke to was the manager, he’ll eat his hat), who told him we were just looking for free handouts and our food probably wasn’t even messed up, and if we didn’t like it to go elsewhere, and then hung up on him. Talk about award winning customer service. We won’t be back, and we plan on converting our rather large assortment of Papa John’s loving family and friends in this area to somewhere else that actually give a damn about customer service and quality.

They delivered the wrong order, when I called and said I was worried about my food being cold… the MANAGER gave me attitude. So unprofessional since it took them over 90 mins to get me my food.
This is the worst Papa Johns location, I recommend the Pizza Hut on 4500 south 900 east.

Your average chain pizza joint, this location is finally starting to step up a little. For a while their pizza crust tasted odd but it’s getting a little better.
For me this location is just for ease. The pie and the pie hole don’t deliver so it’s a decent fall back and if it weren’t for their app that makes ordering so easy and convenient I’m not sure if I’d bother with ye olé papa. But with that said my stars are mostly for the app. Repeat last order, see specials, save favorites and the best part it gives you points so you get a free pizza. So a few clicks I get pizza… Cheers to that.

They brought me the wrong freaking breadsticks! ugh…

This Papa Johns is a weekly occurrence in my house. They always have fast delivery times. Recently they have been messing up my order, but tonight was their best ever and the driver was extra friendly. If you’re in the vacinity of 33^rd, don’t even bother with Pizza Hut or Domino’s. This Papa Johns will not disappoint.

Papa Johns is seriously going downhill. For the quality, it’s pathetic they still charge this much! I paid $ 35 for a large frito chili pizza, a medium pepperoni, breadsticks and the cookie skillet thing. The idiot on the phone proceeded to give me crap for every coupon I had. He would tell me the deal he could give me but my objection was that the coupon I had saved me more? It made no sense. Not until I got there for carry out did I realize why he was pestering me. The people who work there made me feel like I was in the twilight zone. Weirdos for sure. I got home and had plain breadsticks. Plain. With no garlic, no Parmesan, just baked bread. Who the f pays for baked plain breadsticks. They opened my mind to a whole new meaning of breadstick. I called and after talking to four people trying to explain, they delivered me some garlic parmesan ones for no charge. The skillet cookie was tiny and hard as a rock, even after soaking in vanilla ice cream. So disappointed. I should’ve just gone to little caesars. Save yourself the money.

I have tasted pizza from everywhere, and this location really makes the best pizza. I love ordering online and then you get a free large pizza with three toppings after 25 points. They are quick, my pizzas are always ready within ½ an hour. I have been ordering from this location for months and will not eat pizza anywhere else!

I knew what I was getting myself into when I ordered a pie from here. I know it’s a chain, and I was OK with that honestly. I know the level of pizza I would be receiving and I had made peace with that idea. But when I got it, it wasn’t as good as the other competing chains. Something about this is far from what I consider any pizza to be really. Of course, the local joints are going to be the best, but in case they don’t deliver, aren’t open late enough, or don’t have an online feature where you can order through the internet as to avoid having to stumble through your drunkness with a live agent, just order from the other two major chains, Pizza Hut or Domino’s.

The online features for Papa John’s Pizza is pretty neat since you can design your pizza and order it and pick it up at the time of your choosing, supposedly. The ordering of the pizza was cool but when I went to pick up the pizza at the time of 7:00 pm it took an additional hour for them to have it ready.
I put in my order the day before and I was severely disappointed when my pizza was not ready on time. I pretty much just waited in lobby for an hour with the other customers just for pizza that was supposed to be done an hour ago. They were extremely busy but this is not excusable when they had a whole day to make just two pizzas.
They need to be more effective with their technologies and be more accurate in planning online orders ahead of time so customers are not waiting… waiting…waiting…