Monarch Dental

I’ve always had good experiences here. I called and as soon as I said I had pain they got me in the next morning for a filling. Even when I lost my dental insurance it was still reasonably priced, and the people are nice.

I have been to this office three times now and I have always been taken back to my appointment either on time or in this last instance five minutes early. The staff is very friendly and knowledgeable. I had a wisdom teeth consult yesterday and I left with a clear picture of the procedure and multiple clear pricing options with and without insurance. Highly recommend!

Just As a follow up to this heinous experience.
I was contacted by monarch dental to address the fact that they were charging me TWICE as much (including what my insurance covered) as I could be charged at other dentists (without even using insurance).
The person who called offer me $ 500 off the entire procedure which cost nearly 5000 $.
I figured this was a good concession. However the orthodontist personally reached out to me. Let me explain, this man is by no means an idiot — he happens to work for a company that prices horrible dentist service at a premium. He urged me to perhaps look other places considering that Monarch Dental has their orthodontists in a particular office once /​twice a month.
I was encouraged to find a dentist that could meet my needs: flexible appointments, no absurd wait times, and personalized attention.
I am currently in the process of trying to have my insurance company never refer someone/​pay for charges at monarch dental .
I’ve never experienced an office that sees their flaws and willingly embraces them, asking customers who expect more– to go elsewhere.

OUTRAGED AND INSULTED IN SLC — Moved to SLC a few months ago. Needless to say I hadn’t found a dentist yet. Broke a molar and needed to get a root canal so knowing that Monarch is in quite a few states I selected the Temple location. As far as friendliness goes they were on top of the game. As far as honesty does they are at the bottom!!! After the exam the young lady that was assisting the Dentist went to get a price list of the work that needed to be done starting with the root canal and ending with the crown. Knowing that my insurance covers 50% of the work that needs to be completed THEY DECIDED TO DOUBLE THE PRICES ON ALL OF THE PROCEDURES THAT NEEDED TO BE DONE!!! Which had me paying for the full amount and also receiving the full amount from the insurance company. Example… Molar Root Canal price with Monarch $ 1220, My portion $ 610, Ins. portion $ 610. 18 different dentist in SLC prices — $ 600 — $ 650 my portion $ 300 — $ 325 Insurance portion same as mine. Crown with Monarch $ 1181.00, My portion $ 590, Ins. portion same as mine. 18 different dentist in SLC prices — $ 460 — $ 525 my portion $ 230 — $ 262.5 Insurance portion same as mine. Core Build up with Monarch $ 224.00, my portion $ 112, Ins. portion same as mine. With all the other dentists this was included NO EXTRA CHARGE IN FACT ALL THE OTHER CHARGES THAT ADDED TO MY ESTIMATE OF $ 3787 WAS COMMON SINCE INCLUDES WITH ALL OF THE OTHER 18 DENTIST THAT I CONTACTED. SO MONARCH WAS TRYING TO CONVINCE ME THAT THEY WERE DOING ME A GREAT FAVOR WITH THE $ 3787.00 PRICE… I have gotten the work completed with another dentist of course with a total cost was $ 487.00 for my out of pocket on a Root Canal, build up, crown. BELIEVE ME WHEN I SAY THAT I WOULD NEVER RECOMMEND MONARCH.

If you want to WASTE your time and money go to Monarch dental. I waited 40 minutes to be taken back for my appointment. I was the only person in the waiting room… It’s not like they had ten clients just check in. Once I am brought back and X-​rays are taken the staff disappears for 15 mins. I can hear them discussing their personal lives and talking about other patients. Total HIPPA violation… Another five minutes passes and I get up to find someone. I still haven’t had my cleaning and am going to be late for work! As I’m walking down the hall to find someone, I walk past the break room where five people are standing around chatting. After walking by a second time someone finally asks if I need help. I ask when I’m going to have my teeth cleaned and state that after being here for an hour and half am now going to be late for work. The girl helping me looks at me like I’ve grown a third eye and says we will schedule to do my cleaning another day then. Are you kidding me? I scheduled a cleaning… that’s why I’m here and after an hour and a half you want me to come back? To the worst customer service I’ve ever had?! I’m taking my business elsewhere. These people are lazy and business is slow because they don’t take pride in anything the do!

Joan B’s procedure is still up on the monitor when I am seated. The moveable spotlight is disassembled on a cart to the side with a pile of parts and Allen wrenches. The cabinetry is in poor repair — a mid eighties faux wood cabinet for their dentistry supplies. The staff will talk about personal things while working on you and will interrupt the dentist at odd times with business issues. I came for periodontic surgery with Dr. McKeown. He was excellent. I did it over multiple sessions and the first one had the most secondary complications which are common with this procedure and the other times virtually none. So if you need a graft done he is your man. Pretty personable as well. Five stars for the doc and 1 star for the staff.