Michaels

This store was a must stop at while I was out and about doing some gift shopping at Nordstrom Rack next door. I knew that I wanted some fun things for the tree, so Michael’s was a must. As far as the Christmas decorations are concerned, you get what you pay for. I got a ton of sparkly ornaments and feathers and other things to have popping out of the tree, and they are lovely, but I doubt I’ll be able to use them again. It’s pretty low quality, but to have all my decorations for under $ 20, I can’t complain. Day in and day out, they usually are running some decent sales on regular craft items, and they always have coupons available online, in the paper, and on their app. The arrangements seem kind high, but they are made custom, so I guess that’s why. The staff here always seems kinda rushed and not as interested in the customers as they do in other Michaels that I’ve been to in the past. I also feel like this store should move into a bigger store, or downsize inventory, because it always feel crowded inside.

Dealing with the framing shop at the Sugarhouse Michaels has been one of the worst customer service experiences I’ve had in a very long time. On Sunday 11−8−15 I ordered a simple mat and provided the dimensions for frame and art sizes. The guy that took the order seemed helpful enough and entered the order in the computer. He said it would take a day or two and it cost about $ 17. Tuesday afternoon 11 – 10 I got a call that it was ready, drove to the store, picked it up, got home, found they’d cut the inside of the mat the same size as the art, drove back with art and frame, talked to a different guy who said «no problem, we’ll cut you a new one tomorrow and call you when it’s ready». Weds 11 – 11 no call by afternoon so I call the store and talk to the framing shop manager. She says she’s just in the process of cutting it and will call me when it’s ready. No call. Thursday 11 – 12 I call and talk to the framing shop again, and this time she tells me it’s next to be cut and she’ll call me when it’s ready. No call. Friday 11 – 13 I call again in the afternoon to check and get the same story that’s it’s next to be cut and she’ll call me when it’s ready. No call back. Saturday 11 – 14, I call again in the afternoon and this time she says she’s saving up all the «recuts» to do on Sunday. I explain how I’ve been given an excuse everyday about getting this stupid mat cut and ask if she can imagine my frustration. She cops an attitude and tells me «Listen, I’m the framing manager and I have the authority to tell you that it will be cut on Sunday.» Sunday 11 – 15 no call by mid afternoon so I call again. The framing manager is not in and I tell the story to yet another frame shop employee, Liz. Who knows nothing about my order or any recuts for Sunday. But, she apologizes for all the trouble and promises to call me back within 30 minutes (I’ve heard this story before), but she actually does! And she cuts the friggin mat! Thank you Liz. So it took eight days to get a simple 12×16 mat. I don’t know what’s going on there at the framing department, but if I was the store manager I sure want to know about it. Your frame shop manager needs to find a different job.

This Michael’s could use a good amount of improvements, the whole store feels crowded and crammed with crafting supplies. It could be better organized. It also didn’t have some of the supplies we were looking for. The line to the register was long and seemed to be moving slow. They have cute stuff and always have an online coupon but I would probably go to a different location next time.

This Michaels is literally the slowest there could ever possibly be. I always have to wait forever with 1 person ringing customers up. It would be faster for you to drive to the Cottonwood Heights Michaels & you will get better service! Woof. I avoid this location at all costs.

A manager went out of her way to help me with an exchange and I appreciated it very much. Their store is small, but remember you are shopping in Sugarhouse where everything is smaller! I like the quaint feel and still feel like I can find everything I need. Service is much better than Joann’s!

If I was just rating the framing department, this Michael store would get five full stars! The rest of the story is kind of a hodgepodge and things are sort of difficult to find unless you know exactly what you’re looking for. There’s not an overabundance of people on the floor to help you find things, and the people who run the cash registers seem sort of out of touch with the rest of the store! For what it is, I guess Michael’s is a perfect store. Lots of interesting fake plants and other crafty things. I guess if I was a more crafty person I would probably be living at the store, but they really don’t have that many things I need. The people in the framing department are super professional, and got us our for framed items on the due date with no delay and with the highest quality. I think the prices were fair, they had a 50% off sale going on, and I think that made it about in line with other framing shops around Salt Lake City! We are extremely happy with what they did, and I will definitely use them to frame other items if I need them in the future!

My first choice when I have to decorate for any occasion. They have such a great craft selection. So many aisles chucked full of so much that I feel like I’m in a different world. Colors, textures success is always in the wings here.

I loathe everything about this store. Aside from the framing department, the customer service is uninformed, prickly, and at times snobbish.
The return policy makes me want to pull my hair out. Their computer systems always use my coupons on the cheapest items in my basket, (yes, please ignore that $ 60 frame and take 40% off of my $ 0.80 paint brush). Moreover, the person running the cash register doesn’t know how to fix it problem. At checkout I always wait in line at least 7 – 8 mins.
Their standard frames are so cheaply made, it makes my jaw tight just thinking about it. For starters most of them have scratches, scrapes, or nicks on them. Or the frames have faults or discoloration in there finish. The one I’m currently wracking my head over is not square. One side is smaller by almost an eighth of an inch! I wouldn’t care so much but Im spending $ 59 for a frame and the return value for it is $ 19.
If I could give them less than 1 star I would.

This is an okay craft store, they have everything you need for most craft projects. However, the isle organization is confusing and the isles can be really narrow. I know where everything is now because of lots of trial and error, but other people may not have as much patience. There is usually only one or two people on checkout so I wait virtually every time. They do have good coupons if you sign up for them in email.

This particular Michael’s is seriously lacking. The merchandise is very limited in most areas of the store. I would rather drive 30 extra minutes to Hobby Lobby to find exactly what I need. I’m disappointed with this particular location of Michael’s

Dangerously located near to our home base while in SLC. I could stay here for hours. Awesome prices and selection.

Yes this location of Michaels could use improvement, but I have been here enough and know exactly what I want and where it is.
I know what I need, I get it and I move on, Michaels never knew what hit them.
Honestly what keeps me coming back are the coupons. They have weekly specials and almost always offer at least a 40% off deal. Sometimes they even have a 50% off your entire order and no one is gonna scoff at that!
Even though it’s a little ghetto and the parking is a pain in the ass, I still like this place because I like buying cheap art supplies in my neighborhood.

I’m a painter and my girlfriend is crafty, which means I spend way too much time here…
They have everything! I can get cooking stuff right next to oil paints and also pick up some awesome holiday decorations while I’m at it.
The only issue I have with Michaels is the lack of employees. Sometimes the line to check out will be 30 people long (especially during the holidays) but they will only have 2 people checking out. And sometimes it takes a while when there are the people who buy 200 little tiny flowers that none of which have barcodes to scan.
Either way… I’ll be there. And I’ll spend way too much money.

I had the most frustrating time in this store. First off, it is a jumble of a store. I couldn’t find anything without looking for a lot longer than needed. Secondly, the customer service is awful! I left there vowing to never return mostly because of the customer service experience than being unable to find things.

This location is best described as «deece.» I’ve spent enough times in other Michaels, particularly in Midvale, that I’ve developed the ability to get in and get out quickly. But this location just throws it all off.
They probably have most of the same stuff as other locations, but it just feels smaller and a little more jumbled in the layout. Give it up to them for organizing it all, but navigating it can be tricky. If this is the only Michaels you frequent, then lock in that layout and you’ll probably be just fine. Parking can also get a little hairy, depending on the time of day. So go in off hours or be prepared to hoof it. I lucked out and got a spot right up front which was a sign that I should keep on crafting.
Still, it’s the mother of craft stores so you may find yourself cruising around looking for those crafty McCrafty projects that they’re known for. Tons of variety from wooden dowels to yarn and fake fur, flowers and nice selection of frames.
On the positive side, I was through the checkout pretty quick here. That’s not been the case elsewhere, so bravo for snappy cashiers.

The location is convenient to me, so I do pop in here more often than I’d like, as I’m not the biggest fan of this store. I have been to my share of Michaels, Hobby Lobbys and other craft stores– this is definitely one of the worst.
The selection here is not as large as most Michaels locations– things I can buy at another store aren’t even stocked here– but the store seems very large and spread out, so that’s weird, huh? I find myself running to JoAnns to pick up things I should be able to buy at this Michaels. It is an older building with low ceilings and it always sounds like there is a thunder storm outside because of the rumblings in the ductwork.
The people who work here are either very very friendly and helpful or sullen and depressing. Nothing in between. There are also NEVER enough checkouts open! I wait in a 15+ minute line routinely while only 2 of the 7 are staffed.

I’m not as creative and crafty as I’d like to be but every once in awhile an artistic lightning bolt strikes and Michael’s is usually one of my first stops. They have a lot of random stuff so it’s perfect for someone like me who isn’t exactly sure what she needs or wants. I’m not much of an artist so I can’t comment on the quality or brands they carry but their canvas and paint selections do me just fine. I also like to browse the beads and jewelry section to find cool stuff.
I am giving two stars to the sugarhouse location since I don’t generally go to the others. It would have been three or four but the last few times I’ve gone, the staff has been less than helpful. I’m not sure if they have just been short-​staffed lately but sometimes I have to wander the store for 10 minutes before finding someone who can answer a question. Once or twice I’ve encountered a younger girl who acts like I’m putting her out by asking a simple question. At most I’ve seen two people at the registers, even with a big line of people waiting. Maybe they are just cutting back on staff because it’s not as busy?
Either way, customer service means a lot to me. I’m okay with waiting in line but I don’t do well with employees who don’t like customers.

I always feel so weird when i go into a Michaels i’m not sure why i’m jsut not a crafts person so i feel like i’m out of the loop. But it is a good place for a variety of crafts they have stuff i wouldn’t even think existed i’m not sure how they can sell so many things. There’s something there for everyone i guarantee it. So any project you are doing at home you can find what you need at Michael’s or Home Depot i’m positive.

Intense creativity is a blessing… and a curse. And Michaels reminds me nearly every time I shop there of both sides of this coin of character. I haunt the Sugarhouse location as it is the closest but sometimes I don’t know if that is a help or hindrance to the development of my artistic skills and desires. I love this store for the variety of product-​covering everything from fine art supplies to beading to scrapbooking. This also makes for a maddening shopping experience for a manic mixed media creator such as myself. God, the choices! I pick something up, get high off the fumes of imagined masterpieces, then wander around drunk with imagination, pick something else up, and then something else, put something down, turn in a circle, revisit an isle on the other end of the store… and get further and further away from anything solid until I end up buying a pack of Diamond Dots to put on my face the next time I go dancing.
Okay…I have made something solid. Out of Rigid Wrap. After buying up their entire stock one day :) I can focus. It just takes way more effort than my fat right brained noggin can handle.