Lumber Liquidators

The WORST customer service, and manager is an a**hole! We bought flooring for our bedroom, and when we went to return unused unopened boxes, the manager told us «you definitely can’t return that». I went on to state their return policy and he said well that floor is discounted so it’s a final sale. But wait… all your floor is discounted! He was very cold and told me since I ordered online that if I have a problem with that I should just call the corporate customer service. Apparently here, everything is final sale although that was never mentioned to me. Not to mention, I ordered a reducer that I needed and was told to expect it in 5 days, it’s been 10 and still no reducer, along with no apology or even estimate when I should expect
advice: GO TO RC WILLEY, it’s down the street and they have very high quality flooring as competitive prices. It is not worth getting tossed around by these guys.

So I decided to replace my carpet with hardwood floors. Not being an expert I did about two months worth of research trying to decide the best value for my approx. 360 square foot living space. I went to the lumber liquidators, I chose them because hardwood flooring is all they do. The sales person seemed very knowledgable about the products, so I told him my primary concern would be durability. The sales guy pulled a piece of metal out of his pocket, beat on the morning star strand bamboo, and said is that durable enough? Well of course I’m now sold. So now for the price… this stuff isn’t cheap by any standards, but since the area is small, and the product looks great, and is sold to me as super durable, I’m ok with the price, if it’s a good value. So I buy, now this stuff has to sit in your house for about 4 weeks to acclimate, ok fine. So I bring the boxes home cut the ends off as told and let this stuff sit in my house, now I have to get it installed, so I pay a professional to install my floors. I notice some scratches as he is installing… kinda strange because this stuff is supposed to be so super durable. I have the guy take up the scratched pieces and re-​do his work. Well he’s all done, we inspect and it looks great. The next day I start noticing that everything is chipping, and scratching this floor, I go to the lumber liquidators to talk to the manager about the situation. He printed out my receipt, highlighted the corporate customer service number, and he left, I watched him go get into an approx. $ 50,000 car (pretty awesome) but that was his great customer service for me. I called the number, that was a nightmare, bottom line is Lumberliquidators, the store, or the corporate office decided that I didn’t deserve any consideration for this flooring fiasco, so please if you have a choice don’t buy a thing from Lumberliquidators, this will go down as my top worst purchase experience in my life, and I’m going to include used cars in that mix. Lumberliquidators is a horrible company and they could care less about there customers, I have a job that allows me to talk to about 20 – 30 people per day so I’m sure you know I’m going to tell each and everyone about my Lumberliquidators experience.

I have remodeled four homes. No one has ever demonstrated hard wood floors and durability the way Randahl Wilson qualified a recommendation for me. Anyone else would have gone for the sale, Randahl said he goes for referrals and repeat business. It shows. I’m liking Acacia at $ 5.29 a sq yd a whole lot! And Lumber Liquidators a whole lot more.

My only experience with hardwood floor retailers is with Lumber Liquidators, so I don’t have anything to compare them to, but after buying floors from them twice, I will not be back for a third time. I bought some unfinished red oak from them in Denver and some prefinished from this location in SLC. My impression is that they sell low end flooring at low prices, but I don’t think it’s a good value. The unfinished oak had mold stains all over it, and the prefinished was very warped and damaged. The customer service is mediocre in their stores. They don’t offer delivery unless you use one of their installers. Finally, we had to order in about half of the prefinished oak from Virginia, so the day it was due I called to make sure it had been delivered. Whoops! They hadn’t even loaded it on the truck yet, so it will be another 8 – 9 days, after we had already waited 3 weeks. And I barely got an apology. If I were buying hardwood floors again, I’d pay a little more and go somewhere else.

Horrific experience. Lost as a customer for-​e-​ver.
I was told that I could glue the planks of the 5/​8″ x 3−¾″ Strand Carbonized Bamboo flooring together to make a floating floor. I was told this by an employee AND the store manager. It was what I wanted so I paid the $ 5000 for the flooring.
This product is heavy. I purchased 1200 square feet of this product based on the recommendation of the store employees and manager. It took three people to load into the trailer and into my home.
Upon trying to glue the first planks together (as per instructions from the staff) I discovered that this was not possible. I tried three other types of glue made specifically for this purpose and none of them worked either.
I called the manager and he had the nerve to blame ME for trying to install a product incorrectly when it was he and his staff that told me I could install it in the manner that failed. The manager treated me poorly, gave me bad information and refused to take responsibility for his actions and the actions of his staff.
I issued a complaint with Corporate Customer Care. The only suggestions for resolving the situation? Return the 4,000lbs of hardwood flooring I purchased (minus the flooring I had already unboxed to acclimate to the environment– about 30% of the total purchased). They never apologized and insinuated that I shouldn’t listen to the staff’s installation instructions! That it was my fault I bought the wrong product!
I escalated with American Express and disputed the charges. At that point neither the manager of the store nor Corporate Customer Care would speak with me.
I regret purchasing this product, trusting the staff and expecting Lumber Liquidators to at the very least APOLOGIZE for the faulty information they gave to me. As a customer you enter into a contract with a company to provide product AS DESCRIBED and expect them to provide you with accurate information as part of that purchase agreement. Lumber Liquidators failed on all fronts and I will be warning friends and family NOT to do business with a company that doesn’t treat their customers with respect.
Additionally, I listed a negative review on their website about the product. It was never published.
Lumber Liquidators has lost a customer forever due to shoddy customer service.

Overall dissatisfaction with the customer service. Extremely rude and pompous. Only reason for 2 stars is the price and quality of the wood.
Edit: after a few months on the floor, unimpressed by quality of wood. Price was great, but now I see why.