Level Nine Sports

I drove from Colorado to get ski boots at Level Nine Sports and it was worth every minute and every mile of driving. The moment I walked in I was greeted by the Store Manager Greg and he personally worked with me to find the perfect ski boot for my needs. After trying out several models for my wide feet, I settled on a pair of Fischer Ranger 10 Plus Ski Boots. The boot inner shells and the outer shells were both heat-​treated and custom fit /​vacuum fit to my feet. The entire process including selection and fitting took well over an hour but I never felt rushed at any point. The best customer service and the best selection make Level Nine Sports the BEST.
Update: Today I took my new ski boots to Powderhorn Resort to try them out, AMAZING BOOTS! I had the best day skiing ever! The runs that gave me trouble in the past with rental boots I now had control over. I’m so happy with my custom fit boots from Level Nine Sports. Don’t hesitate to drive a few hundred miles to try them out!

Got my first skis here! Package deal includes skis, boots, bindings, poles, and mounting.
Brett was AWESOME! He was patient, knowledgeable, and answered all of my beginner questions without the ski-​snob attitude. Everyone working here was smiling and seemed happy, which makes customers happy too :)
Before purchasing skis, I also bought a helmet, goggles and gloves here. All reasonably priced (especially for a beginner skier) and have held up great so far.

This might be the best ski shop I have ever been too. All the staff was super friendly and helpful. They even stayed 45 min late after hours to mount our bindings!
Great gear and always very low price sales.
There is also a store in Lehi that is great too, smaller but they can get anything there same day. Cole was super helpful at that store.
I won’t buy ski gear anywhere else in Utah from now on.

I have ordered from this place for years! They now have a brick and mortar in Salt Lake but I order from here in LA and they never disappoint. Today I had an issue with sizing on an order and they took care of it and are always prompt with answering the phone and handling any issues. The price for their equipment and gear is second to none. Thanks Level Nine you all are the best!

We ordered 3 sets of skis and boots from level 9 online for much cheaper than anywhere else we looked. We were skeptical how they would turn out but they came 3 days after we ordered with the express shipping option and they are perfect. Can’t wait to try them out!

Great staff! Great prices! The staff worked with our girls and kept them involved with picking out the skis and boots. When it’s time to buy again we will for sure go to them again.

I like this store. Prices are excellent if you find what you are looking for. For customer service it’s a bit little hectic and a feels somewhat unorganized at times. If you are patient I have found that part of the charm as the sales folks are knowledgeable and helpful.

Great prices and great customer service. The staff is knowledgable and friendly. These guys are fantastic.

We got new ski boots, ski poles, backpacks, and ski outfits in store. Evan was extremely patient and knowledgeable, answered all of our questions, helped us fit different kinds of boots, AND he even helped our other ski boots we owned with vacuum fit for free!!! Highly recommend this store, the customer service is AWESOME!!!

We rented skis and bought some gear for my first ski trip and had great service. The gear we bought had great pricing and staff was very nice. Thanks!

Sorry to be the party-​pooper, 4-​star giver, but this place is WAY understaffed for ski season /​holidays! I took my son in on a Friday evening in December & after 45 minutes of waiting for help, finally left because some out-​of/​towners needed some skis yesterday & couldn’t make up their minds, and there was one guy working the floor. My husband took him in the next morning early Saturday — same problem… little help, long wait. Otherwise their prices are great if you’re looking for last year’s models. Just keep in mind if you shop there during ski season, know exactly what you need so you can just help yourself and be on your merry way, or plan on carving out a chunk of time waiting for an associate. The counter staff was very friendly and helpful when I dropped off my skis for a remount.

Really great customer service reps – especially Seth, who handled a change that I needed to make to my order. Their house-​brand equipment (poles, bags, etc.) are also really nice and priced at about half of the major brands.

I’m an online customer: amazing customer service! These guys go above and beyond to resolve issues. Love their house brand stuff. Good quality, good value.

This place is so amazing its crazy. Really helpful staff… answer any questions… very knowledgeable, get back to you very quickly.
I ordered a lovely set of skis for an unbelievable price… and they arrived the next day!
what a place!

Great customer service online and even upgraded my shipping after my new phone didn’t notify me I had voicemails from level 9 regarding my order. Received skis and boots as described and will be supporting Level 9 from now on.

This is a long overdue review! Last year I bought some skis from this shop, shipped them accidentally to my old address in AZ and I was crushed. I had just moved to Utah, the snow was coming/​already here. I called them right up and they were amazing about it. They not only called their shipping carrier to re-​route my skis but paid to have them shipped from AZ to me in Utah (for free) and the only payment they asked of me was to spread the word about Level Nine Sports. I spread the love of this store to everyone and by my gear only here. They are loyal and good to their customers so I am loyal to them. Plus, their prices, reviews and detail on product is awesome. Thanks for being rad Level Nine!

This the second time Ive bought skies there. They are always helpful and pay a lot of attention to detail. Ive never visited the store in person just online.

Chiming in with praises for Level 9 (online site)!
They have really good prices for gear (check out the Secret Stash!), and amazing customer service. They really go above and beyond with videos to show you exactly what each product is like, and you can ask questions if you need more info.
I’ve communicated with Witt and Brett over a mislabeled product (Dragon ski goggles that shipped with pink lenses instead of the pink ignitor), and they were quick to mail me the pair I originally wanted for free. I was blown away!
This is one of the first stores I check for sports gear, hands down.

This Review is for the ONLINE store only:
This place does have good prices and attentive customer service when trying to get a sale, but one important note…
NOTE FOR FIRST-​TIMERS: If you are a first-​time buyer, you may want to buy your skis in person instead of over this website. You can’t truly confirm that your skis, bindings and boots are all compatible through all of the online videos, support chat or online descriptions. I also had a friend who bought from them online and she also had to do a return/​exchange.
They did agree to process a return for me but I was very unhappy about the back and forth communications and now I have to pay the return shipping… Worst of all, I can’t go skiing in my new skis this weekend :-(
TIP: Buy in person unless you know exactly what you need!

So heres the deal i spent the first week of april ’13 skiing in utah and even though its been stormy the powder skiing has been great. Anyways i had bought my rossignol sc 74 demo all mountain skis out here for the first time and i ended up skiing back on my heels to keep the tips from submarining it was like no difference from straight skis.
So while i was in town decided to check out the ski shops and as usual got sticker shock at prices until i wandered in here. Anyways saw a pair of rossignol smash 7’s that were discounted and looked at ebay and pricegrabber and these guys beat both for a new pair which i bought here. Asked to have them shipped back to socal and he just said no problem shipping included. Plus no sales tax, screw you state of ca.