Kid to Kid

I used to be a pretty regular customer here, but after several sour customer service experiences, I feel like it’s time to move on. The most recent sour experience was this. I went in last week, looking for some shoes for my 2 year old. She wasn’t with me and has pretty funky feet, so I knew there was a fair chance that I’d take back at least one pair of shoes due to fit issues. Accordingly, I asked the person checking me out to clarify the return policy. She said it was 7 days for a full refund and no refund after that and that clearance items could not be returned. That’s all she said. When I went back to return the items that did not fit, I was told that I could only receive store credit and that it would only be good at that specific kid to kid! This was a big problem for me because, well first off, who wants store credit over a real refund? And second, it was not the kid to kid closest to me. Not only that, but when I mentioned to her that it would have been nice for the previous employee to clarify that her reply was that it was written on the bottom of the receipt. Well, um, thing is, you only get a receipt AFTER you purchase an item, so how is that helpful? Plus, on the bottom of the receipt it does not specify that store credit can only be used at that one specific store! Ridiculous! Finally, while I was discussing the matter with the employee, a different employee who was watching kept suggesting to her to give me a gift card. So, I have reason to believe that could have been done and yet she paid them no mind! Here’s the bottom line, kid to kid has TERRIBLE customer service. They are stingy and will take advantage of you if they have the slightest chance. They don’t treat their customers like people, only like receptacles for cash and I will not reward that behavior by continuing to buy from them.

I have always loved kid to kid of salt lake city is great and you always find the best deals on clothes and toys!!! Keep up the good work :)

Love this store and have gotten some great deals! My daughter loves the pink princess tent I found here — best $ 8 I ever spent :)

I do a lot of my shopping here and can say that I’m pretty satisfied. The next best alternative is digging through the selection at DI, which can be hit or miss at best.
Kid to Kid does a good job cultivating their selection, and their prices are what you’d expect. $ 2 – 4 bucks for «decent» clothing and maybe a few bucks more for something higher quality. The selection of shoes is pretty awesome, and a life saver when your kid needs a new pair every 6 months. There is an enclosed play area where your little ones can be left largely unsupervised, though there isn’t a door so you’ll have to climb in there should they get into any trouble.
The biggest downside in my mind is that the store can get pretty messy sometimes, and items are occasionally scattered outside their designated areas. But for the kind of store it is this is easy to forgive, and it will continue to be the first place I go for everyday appareal /​toy shopping.

I wasted 40 minutes of my time waiting for the employee to go thru my clothes but continue to talk about her life to the other employee. She took 7 items and offered me $ 3.47 not $ 3.50 but $ 3.47. What a slap in the face! Are you joking me right now? Apparently this is how the majority of customers feel as I overheard a lady walk out with big box of items and baby in car seat saying «thanks for nothing.» Now I know what she meant. Horrible service and items are old. As I was walking around for that 40 minutes, 2 employees were taking out last years sandals to sell again. I would avoid this place and go the DI across the street. They have better customer service.

This lame store wants to high way rob you as a buyer– yet rape you as a seller. !!! I took in very nice, unstained, name brand baby items ranging from a boys puff Nike jacket (used 2 months tops) to Baby Gap shoes, Carters outfits, Old Navy socks ‘n flannel lined jeans. Gymboree — xmas sweater, musical saucer walker from Babies R Us, Johnny jump up, nice white wooden crib, blankets, all in beautiful shape, bibs new made of luxury bath towels. I could go on and on. They offered me a whole 35 $ (this was 9 yrs ago).before KSL etc … Two large bags of clothing, walker, high chair and crib, yet would have made a good $ 350+ at their prices, I was so dumb– founded, I threw it all away in the the dumpster on the side of their building. I woulf do it all over vs. give it away to them at their chintzy offer!!!

Worst customer service! Go to a different location! They are so rude! I have tried going back several times thinking maybe they were having a bad day… Nope! Rude every time! Sandy location is 5star!

I have been a customer of Kid-​to-​Kids for well over a year now. I would drive down from Park City to shop here at this specific location (prior to moving to SLC). They do have pretty good deals, but over the last year, the customer service has fallen a bit to the wayside. While I was in there, I got a little attitude and heard the associate bad mouthing a customer 2x. I understand they are understaffed (I’ve seen the hiring ads) and they may have new employees, but there’s no excuse for blatantly bad mouthing a customer or someone who attempted to sell to you in ear shot of other people. I had to wait forever in line as the slow cashier helped two people in front of me and then, she forgot to take off a security tag, so that customer with the big bag of clothes got to go in front of me again (without any acknowledgement of me while waiting – annoying).
Like the other person (Daryl) who reviewed on the selling things side, that area could be much improved. I came in, baby in tow, with a huge box of items. I had never sold to Kid-​to-​Kid and was unaware of the process. The general attitude is defensive as soon as you step in the door. I imagine a lot of people complain about them not taking items or waiting. That’s why it is important to be proactive and just communicate those things.
The girl at the front looked at me but didn’t say hello (not terribly uncommon these days). And she saw I had a huge box and didn’t say anything (as I had no idea where to go). I then dropped the box in the floor, knocking out all of the items out. Obviously, picked it up alone with a baby attached to my front. Then, was instructed to bring the box to another area with no offer of help and barely a hello even. They then told me to shop around (which I wasn’t too interested in doing).
An hour later, the called me up and told me how much they would give me, which was very minimal ($ 9!!!) – for tons of maternity and baby items… along with their stack of no thank yous. I thought it would have been nice to have been greeted, then have the process explained, and then, have them show the items they are buying from you (so you can decide if it’s fair or not). I gave a half a box of pretty much brand new items, some things tags still attached – and have no idea what they took or how much they gave me for each item. They could have just taken items too with no credit and I wouldn’t have known.
In the future, I will shop at kid-​to-​kid but I will not waste my time attempting to sell. I was pretty bummed out and felt doped after leaving. I think I would feel better donating my items to a person/​family/​store, or selling them as a lot on KSL. :)

Not bad, but this can be an exercise in frustration, given that a lot of stuff for sale on the shelves is in a condition they must have got in early days as there is no way they would consider buying anything like it now. Where I’m going with this is you can expect to get rejected (possibly repeatedly) when trying to trade things in, even things purchased there and now outgrown and sort of like a video game, where you buy a really expensive weapon or something from one the vendors there and try to sell it back, you can expect to get less than ¹⁄₃ of the price paid (or less if you paid retail) for it.
This is because they are foremost a business and don’t necessarily need stuff in a store that’s been re-​organized a couple times in the past 3 years to accommodate all the stuff that’s already there. So, they are super-​fussy, but that means there is generally going to be higher end and much more lightly used stuff for sale. If you want a deal or bargain, though, this may not be the right place, though it will still be less (sometimes a lot less) than retail.
The store that was over by Cottonwood Mall also had a similarly cool and eclectic selection and you can sometimes find really cool stuff there, if you’re willing to dig. The staff has honestly seemed a bit edgy, but the last couple times they were borderline frazzled, so checking out can sometimes be slightly awkward and unpleasant. This is usually not our first choice for children’s clothing, except for bigger ticket items like winter jackets, strollers, etc.

This is a great store to find quality children’s items. They sell everything! Clothes, strollers, cribs, carriers, you name it! The prices are great and so is the selection. I love that they will buy items for store credit as well. This is one of my favorite stores in UT!

I first visited Kid to Kid in search of summer hats for my baby boy and have been back numerous times. Kid to Kid is exceptionally organized (by gender, size and style) and they only accept high quality clothes in good condition. No searching through rack after rack, digging through junky clothes! Prices are slightly higher than thrift store pricing, but SO worth it because they save you a ton of time by not making you search through garbage.
In addition to clothing I have picked up a few grasping toys, a Matisse board book and a wicked cute raccoon puppet who lives in a garbage can. I wish I had gone in during my pregnancy because they carry maternity clothes. You can find all sorts of treasures, including strollers, car seats, baby activity saucers, infant carriers/​slings and more!

Kid to Kid is a great place to buy, exchange, or sell children’s clothing. I’ve never been one to buy second hand clothes and I usually just donate any retired clothing I need to get rid of. On this particular occasion I had an entire wardrobe of girl’s clothing that was as good as new so I thought I would stop into Kid to Kid on my way to the donation center to see if I couldn’t pick up a few bucks to blow over the weekend. My expectations were blown out of the water. They only took about half of the stuff that I brought in but I made enough money to buy my dad a father’s day present, go out to lunch, and get through the rest of the weekend without using my debit card. If you’re looking to buy clothes I highly recommend shopping here as well. I browsed the isles and you would never know that the clothing was used if it were being sold in another clothing store. You can also sell clothing for a store credit which is valued at 20% more than if you sell for cash.