Jiffy Lube

I always forget to read Unilocal BEFORE I go somewhere. EXPENSIVE
First let me say, The service was very very fast. I pulled up, within five minutes they were working on my car and within 15 had it done.
The customer service was average. He did welcome me inside with their wifi, TV, and free coffee. He did talk very fast, to the point I had to have him repeat some things. He also did let me know there were upgrades available, but wasn’t too pushy and said I probably don’t need them with my newer car.
The PRICE however is RIDICULOUS! This is my first and last time at jiffy lube. I brought a coupon with me but still had NO CLUE the basic service was $ 50. They should tell you the approximate cost when you pull up, not when you are halfway through the service and can’t turn it down. I called Firestone right down the street and they would do the same thing for $ 22. I’m sure I could find many more places who would also do it for much much much cheaper.

I got to the shop at 9. They told me that it’d take 20 minutes to start on my car and another 20 to finish it. It ended up taking an hour and 45 minutes. They failed me on safety because they said there was a hole in my windshield washer fluid tank. Took my car to get repaired and it wasn’t the tank, there was a hole in the hose. When they redid my safety I failed brakes and had to get those replaced again. I wouldn’t be mad if they had gotten it all correctly diagnosed and done it in the time they said it would take.

Did my safety /​emission testing and sticker renewal fast.
The only jiffy lube to date that didn’t spend half an hour trying to up sale me on a bunch of stuff I didn’t want.
They took care of what I needed and let me leave.

When going over my information, their systems were down so they needed to document my information again. (Totally understandable) The problem started when the tech went through every single add on and tried to up sell me on EVERYTHING and stating how much of a discount he could give me. By the time we were finished he gave me the pricing with the coupon I brought in and when I came back out to pay it was more than he had priced not 5 minutes before. I pointed it out and he took some off of the price but was still more than he had originally stated. I paid with my card and that system was down too… 15 minutes later, 4 card swipes, and a phone call, I finally walked out of there with my receipt. They saw I was annoyed and they didn’t try to do anything to get me to come back again. I will definitely find another Jiffy Lube to go to after this.

I used to go to Jiffy Lube because I thought it was cheaper than the other options for getting an oil change. I didn’t realize their basic oil change was $ 40. Fortunately I found a $ 10 off coupon online, but still…
Sure, they’re pretty quick about it, but when the guy showed me both my cabin air filter and my engine air filter and recommended they be replaced ($ 50 for cabin, $ 10 for engine) and I said no, he looked at me like I was retarded for not doing it, in an «oooooookayyyy… but this is what you’ll be breathing in…» sort of way. I almost bust out my phone to show him I could buy a good-​quality new cabin air filter for less than $ 15 and install it myself in about 5 minutes, but I figured it wasn’t worth the trouble.
I’ll be trying out some other oil-​change options in the future before I come back to any Jiffy Lube.
That being said, this location seemed pretty decent as far as Jiffy Lube goes. No better or worse than any of the other ones I’ve been to.

Like every other jiffy lube in America, they want to sell you a filter /​coating /​upgrade /​doo-​hickey that you don’t really need. Please, I just came in for an oil change, not a rebuild of my engine… However, they were pleasant and they didn’t try to sell me as hard as some others have in the past.