Ifreedom Direct

Why 2 stars? Because being lied to is just not okay.
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Apologies for another long, negative story about selling my house, but the buyer’s realtor and lender were quite the tandem. You can see the story about the realtor here:
Long story short: we had to unnecessarily tent our house for termites because there was once termite activity prior to me owning the home. VA loans are notoriously outrageous with things like this. Lesson learned.
Two days before closing, we were told by Stephanie Tripp of iFreedom Direct, that we would be unable to close on time because the termite company did not turn in the tenting paperwork on time.
I lose my mind because there was never a deadline given on the termite company turning this in, and if there had been, I would have camped out at the Massey offices to ensure the paperwork be processed, as soon as the job was complete.
My mom, who is a realtor, calls Stephanie, and talks to her for a solid 30 minutes or so. Stephanie sympathizes with my Mom, and they have a generally good-​hearted conversation, centering around the fact that Massey just dropped the ball on turning the paperwork in.
My mom calls me and says that Stephanie was very sweet and helpful, but that there’s nothing they can do. Closing will just have to be delayed 10 days due to the buyers leaving the country on vacation, the day after the originally scheduled closing.
But I don’t accept this. I’m outraged due to the extremely poor communication, that leaves everyone happy in this situation except for me. I call and email Stephanie twice an hour, demanding to hear from her supervisor, and demanding that this loan be processed on-​time.
Later in the day, we finally receive an email that closing will be happening as scheduled.
I arrive at the loan office the next morning, and the loan officer tells me point blank, «your closing being delayed had absolutely nothing to do with the termite company. Here at the title company, we get to hear all sides of the story. All of that was a lie.»
Stephanie did get this loan finished on time, but not before we all went a little bananas. The things that annoy me the most:
1) She caused a LOT of frustration in our home for over 24 hours. Basically an entire day of mine was spent on the phone or sending emails.
2) She convinced my Mom that this was just an unfortunate matter of circumstance. But that entire phone call was just a giant lie.
It’s unfortunate when you run into this kind of thing. Good luck when using iFreedomDirect and/​or Stephanie!