FedEx Office Print & Ship Center

If a shipment you are sending from here seems way overpriced, it probably is. Make sure you double check dimensions and weights before you agree to the sale.
I was sending a conference display and was quoted $ 198. This was my first time sending this particular display so I wasn’t sure what it should cost, but it seemed insanely high for regular ground. I questioned why it was so expensive and the guy helping me out said I could knock $ 20 off if it wasn’t assigned value of over $ 100. OK, let’s do that. Oddly enough the staff member who had been helping me in the beginning had told me that changing the item value did not increase the charge, which was clearly inaccurate.
It still seemed pricey at $ 178 so I carefully glanced over the screen before approving the transaction. Hmmm, the dimensions were input by the first staff member as 38×16×38 inches. I take a look at the box and I’m thinking, man that cannot be right! So I have the new guy remeasure… and he gets 38×12×12. The new price? $ 51! Less than a third of the first number! Are you kidding me?! I mean, one number off I could pass it off as a typo, but two numbers nowhere close to correct? That’s either a blatant ripoff or downright stupidity.
I don’t know if Fedex has a staff bonus program based on their total shipment revenue or what, but I had another location put in 12×12×12 for an 11×11×11 box that I bought in the store because it was «really full». Ridiculous.
Like I said, double check the details when shipping your stuff with Fedex.

Well, it seems many people don’t too much like this location.
It was just fine for me. I needed to ship a bike. I’ve used FedEx only once or twice in the past couple decades, so I didn’t have much idea what forms needed to be filled out or what info needed to be on the box. But the guy working there knew exactly what to do and gave me only one small from/​to address form to fill out, and everything was done in a minute or two. Easy, painless.
The one thing I did notice, however, was that they were terribly understaffed. I was lucky in that when I showed up (Friday morning-​ish), I don’t think there was anybody in line in front of me. I just walked on up to the counter with my big box. But as I was taking care of my package, about 6 or 7 people came in all at once and it was quite a bit overwhelming for the two people working there. They were both doing their best, but there were just too many people in line and phone calls went unanswered. So maybe that’s a hit-​or-​miss thing. At that time they could have used an additional two or three employees, but I don’t know how sustainable that would be.

I was working at the art fair, Craft Lake City, this weekend and had to run into Kinkos to get a few things printed that I was selling out of. Being the only customer in the whole store I thought it would be a quick exchange. I gave the assistant manager my flash drive and asked to print a few prints off. He then said he couldn’t just print whatever I wanted but insisted I print EVERYTHING on my flashdrive! He said he had no time to help me select what I wanted printed (nor did he know how to) because he was expecting a rush of customers to come in any minute. He asked another employee if she had time to help me but she said she couldn’t because she wanted to get off work to go to a party. I ended up spending over $ 160 on low quality prints, instead of a few bucks on a few of my art prints. I will NEVER EVER go to Kinkos again! They are overpriced (double what my other printer charges), their staff is rude and incompetent, and their prints just didn’t turn out good — everything was dark or had streaks in it. I can’t believe this Kinkos is still open. I am still so upset. A chunk of my income I got from selling my art at the craft show went to Kinko’s. :(

Why can I not give ZERO STARS?
I have been a fedex account holder for many years! This place is a complete rip off and tries to ‘create’ additional charges to jack the rate! I wanted to ship one box. The box was $ 4.00. For ground delivery arriving in four business days, she quoted me $ 28.00. I used my app and created the shipment myself for $ 7.09! So I guess it was $ 17.00 for her to tell me the cost would be $ 28.00!
No ma’am! I work for my money. I shipped it myself!
BAD FEDEX! BAD! BAD! BAD!

Ky was awesome! I called needing business cards for a conference the next day. Not only was he able to proficiently assist me in the store, he called to let me know they were ready before his initial time estimate. I am so grateful Ky was there that night and want to thank him again for saving the day!

Good luck trying to ship anything out of this establishment. After calling and speaking with the manager and making sure I had everything ready to go, I stopped by with my six boxes and was told I could not ship.

First and foremost I am unfamiliar with shipping via FedEx. And boy do I regret it. I walked into the building and got no friendly welcome from the staff. As we were being «helped», all staff members including the one who had an awful haircut decided to leave us at the counter to socialize with a personal friend. I was ready to leave but still had another question, and I saw an employee walk past and politely asked where to drop off my package. She looked at me and in a rude, annoyed way she proceeded to tell me they only ship fedex??? As anyone with a brain would understand they are fedex shipping building. Obviously I knew where I was. I then proceeded to the drop off counter and the lady that took quite some time to get to us also seemed annoyed and rushed us out with out any sort of friendly farewell. P. s. Happy fucking holidays to you too fedex!

Standard store, blah blah blah. AWFUL customer service by employee and manager. I thought FedEx had higher standards for customer service, thanks for wasting my time

Every time I use Kinkos/​FedEx in the Midvale/​Fort Union area I leave wondering why the management doesn’t hire employees to help the customers in the store. If the employees would give 5 minutes to customer service instead of turning the store into a self serve that many customers need help maneuvering it would (in my opinion) save them both time and money. The employees seem happy to reimburse customers for «mistakes» but outright refuse to offer these same customers help and assistance to avoid the mistake in the first place (which no joke would have taken 5 minutes or less). Crazy. I agree with some of the comments below concerning the employee attitude shown. I try to avoid using Kinkos because 95% of the time that I go in, I leave feeling embarrassed by the employees, incompetent that I cannot figure out the machines on my own, and guilty for asking a question or for having taken an employee away from «more important work than mine» to help me. Thought I could slip in this afternoon to copy a photograph. I was the only customer in the store. And yet … same experience again. So … Kinkos management– here’s a suggestion — how about hiring 4 employees to do orders and 1 to help in the store. Seems like a no brainer to me.

Everything was great here, I shipped out a package and they were quick and efficient. Evidently parking at Walker parking garage is validated if you want to park there otherwise it’s pay street parking for this location.

This Fed Ex Kinko’s has the worst customer service– DO NOT USE THEM! I have been there 3 times, first time, I needed a picture printed she straight up told me no and to do it myself. When I asked what type of paper, she sighed, walked over slowly then picked out the wrong paper, when I needed help at the self serve computer, she would turn her back from me while I was standing at the counter.
Second time, same situation, different person, I needed my resume printed and they again, told me to print it myself, which is fine but I needed it cut to a certain size, she wouldn’t cut it for me and told me to do it myself, since I had never used a giant 5 foot cutter, I asked for help and they acted as if I was putting them out, –side note, I ended up having to reprint it 2 times.
Third time I went, was for work, we sent them a printing job a full day in advance, they said it would be done at 7 a.m., and since out meeting was at 7:15, that was fine but once we arrived at 7, they told us not until 7:30, we came back at 7:30, then said there was no way they would have it done… an hour and 15 minutes later, it was printed…
Moral of this story– DONT USE THEM. Three times was giving them a fair chance.

It’s all about location here, and this FedEx Office is smack dabby in the heart of downtown. That’s a blessing and a curse, I suppose, but when I’m working downtown and need some quick copies this is my spot.
The last time I was in was for a quick lamination. I was in, laminated, and paid in under 10 minutes. I’ve only used the self-​serve stuff here, so I really can’t vouch for their drop it off and more involved project services.
Parking is a beast, of course, but that just comes with the territory. Staff is super nice, and bonus points for the guy behind the counter who recognized me from high school. That’s a feat that gets harder and harder each year as my hair becomes less and less… well. just less.

Great service and friendly staff.

Excellent service, excellent location in downtown Salt Lake City. The young collegiate aged staff on midnight duty was really helpful and willing to fix some printer problem I was having.