Elevate on 5th

Moving from New York to SLC will be quite the change but after an exhausting search for a month I think this particular place is in an ideal location next to the trax for my work and tons of grocery store and eateries, I liked the renovations and amenities that were offered as well. Kirsti showed us around and was helpful and was very welcoming and warm.

I just got a tour of the apartment building and it’s very amazing. They have a nice balcony, kitchen, granite countertops and built-​in washer/​dryer units. They also have a nice outdoor fire pit and pool and gym. I wanted to sign on the spot and I suggest anyone else should.

DO NOT MOVE HERE! This is the worst apartments ever! DONT STAY HERE!!! The appliances don’t work half the time! The place always smells like fish! The management doesn’t help with any problems ever no matter how many times you ask and good luck getting ahold of them! And on top of everything I was completely lied to at the start about the lease! This place is 1500 $ a month and it’s not worth 300 $ dollars a month! Andrew G gave it 5 stars because they asked him too and gave him something everyone else gave it as low as you can go! Seriously worst place to live

I have this establishment one star because that’s the lowest I could go. Terrible customer service with extremely rude front office. They were never available when we had issues and they even charged us when we were no longer living in the apartment after our rent was over. They also threatened to send us to collections for money we «owed» them after we moved out. How can we owe money when we no long agree to live there? DO NOT LIVE HERE. AWFUL.

The worst place we have ever rented from. The staff was not helpful and rude during our numerous attempts to communicate with management. Each floor has a stinky trash room that fumigated the halls with rotten trash stench. As soon as I got off the elevator I had to prepare for the smell by putting my sweatshirt over my nose and mouth as I walked to our door. If not, I would gag from the horrible, rancid smell of the trash room. They continued to charge us even after our lease was up. DO NOT RENT FROM THIS COMPLEX! Disgusted!

I’m not sure why others give such a poor review of this place, but everyone has different experiences. I moved here from out of town and am more than happy with my apartment and especially management. The managers in the office are very friendly and always available to help you with any questions or concerns you may have. One of the best things about this place is their full-​time maintenance staff that works here. My washing machine broke, and within a couple of hours of calling the front office a worker had arrived to fix it.
Another great thing about this apartment is the recent renovations the new management company has made. There are a lot of new apartments being built around the area and Elevate on 5^th has done a great job of keeping up with the newer buildings. All the common areas are brand new and modern. They have a surprisingly nice gym, a huge jacuzzi and fire pits outside, and even tanning beds and a movie theater (it’s legit). Also, my room in particular was freshly painted, new carpet put in, and great appliances.
For the price, this is the best quality, space and location you’ll get. I have friends living in competing large apartment complexes in the downtown metro area who are paying much more for the same, if not less, than what I am.

The worst apartment complex I have ever stayed at. Period. Made multiple attempts to communicate with management over several issues that came up during our short stay. Every employee was extremely unhelpful, rude, inattentive and showed a lack of care for tenants. I warn all people in Salt Lake City looking for a place to stay — AVOID this place. It is not worth the hassle or headache. I’m a firm believer that good costumer service is the foundation for a company, for what is a company with out it’s costumers? We had to pay over 2,000 $ in additional costs due to their poor communication and lack of willingness to make up for their mistakes. This company has inflicted a great deal of stress on my family and we hope to prevent other people from making the same mistake we did by living here.

I was here short term for 3 months and my washer/​dryer were broken for 2 of those months after I informed them i needed it to be fixed immediately. My mail key didnt work the entire time I was there and i let them know of that as well but it wasnt a priority to them. They also have a very unusual 60 day notice policy on short term leases. My lease was 90 days so after 30 days i was supposed to inform them i was leaving in 60 days when i just told them that when i signed the lease… so i didnt understand that one. So needless to say i paid for an extra month because i put in a 30 day notice like every other apartment i had lived in required. But hey, thats their thing. They want to provide bad service and take advantage of people. As long as they get their money. Lastly they were all around un professional. The right hand didnt know what the left hand was doing. They threatened to take us to court because we didnt pay our last months rent (because of the for mentioned 60 day notice, the month we werent there), but when we left we asked if there was anything else and they told us there was not… so basically a terribly run complex/​organization i would not recommend anyone stay here. They put money first and good business/​customer service on the back burner.
This updated review is coming a month later than my original post:
I also find it very funny and coincidental that after I left my review and spoke with Charles (the regional manager for the Reliant Group who owns this apartment complex) and Heidi (one of the manager’s at elevate on 5^th) about the ongoing problems, there were several 5 star reviews posted that were not very detailed or had very vague reasons of why this place deserved a 5 star review. To me it seems like people in the front office either asked friends to leave reviews or they themselves did it in order to bring up there very low rating. Which would not surprise me after I dealt with their managing practices and business policies. I was forced to spend over $ 2,200 because of this debacle I explained above and I thought I was getting somewhere when I spoke to Charles of the Reliant Group. But after he got back to me and explained that he can’t change company policy (everyone I spoke to gave me the same speech about how its a stupid 60-​day policy on a 90 day lease but they couldn’t do anything about it because that came from above them, THEN WHO DO I SPEAK TO ABOUT THAT!!! I believe that called the «run around») he offered me $ 290 back and continued to mention that I would have to take down all of my negative comments I left on Unilocal
the better business bureau, and so on. My sole reasoning for leaving this review is so that no one else ever has to deal with this company that bullies people and cheats you out of your hard earned money and then tries to pretend that they have good business practices. I hope this comes off informative as frustrated as I am with these people. As for the 5 star reviews on here, I hope you truly mean it because what I dealt with I would not want anyone else to go through and your 5 stars tells them to keep it up they are doing a good job.

I’ve lived in many different apartment complexes and this was my worst experience ever! The people in the management office are extremely rude and have no idea how to provide proper customer service. They charged me additional fees for mistakes that they did when cashing checks and they have a terrible way of managing their accounts. Both the manager and the assistant managers are inadequate at their jobs. I would never recommend anyone to live here! So glad I moved out!