East West Health

Both acupuncturists really are excellent but this place seems more interested in selling supplements than acupuncture. They overstep their bounds and try to get you to pay for all sorts of tests. There is pressure to buy a lot of things or go to seminars. It made me extremely uncomfortable. They also pulled the «We called your insurance and they will cover _​_​_​_​treatments with a copay» while not getting any written proof from my insurance company. They then waited to get the claim to my insurance company until 5 months after the treatment. They seem to consistently over-​schedule and what should be a 45 minute appointment is always double that. The facilities were clean and pleasant and the staff were nice. Like I said, I feel like the acupuncture is good but they don’t seem content to just let you get acupuncture.

I’m not sure why this place has such negative reviews. I’ve had nothing but positive experiences here and I’ve felt very well taken care of and all of my appointments/​treatments have been handled and performed in a very professional yet comforting manner.
I originally began going here after buying a Groupon and I never once felt like a second-​rate customer/​patient.
I had my first appointment with Ryan and after a 20 min consultation about my conditions and issues, he assessed my pulse and tongue and gave me a diagnosis. I then received my first acupuncture treatment which was very relaxing and I’m a clean and comfortable room.
I feel like my treatments are helping with my anxiety and stress levels and balancing my hormones. I have since gone back 4 more times after my original 2 with my Groupon and I will continue to come back.
(The reason I left off one star is that I believe the bathroom needs to be assessed. Dirty laundry baskets could be hidden behind a curtain to keep the bathroom looking more spa-​like, like the rest of the facility. Also, a rug or something similar should be placed in the hallway outside the treatment rooms. It is very distracting when the receptionists shoes are heard clacking down the hall during a treatment.)

One star for the PA that actually listened to me and one more star for my acupuncturist. I came into the clinic hoping to be treated and they tried to just give me a consultation. They wanted to talk and explain my pain away but I just wanted acupuncture. The office manager was cold and not personable I waited nearly an hour to get a treated that I had to demand! I was ready to get a refund and walk out then the PA could see I was angry and gave me over to a acupuncturist. I’m not going back. This clinic is too westernized for me. I’m looking to TLC, and relaxation. Do NOT go here if you want a smooth, professional, and relaxing… treatment.
Go East West if you want to wait around and be disappointed. Sorry guys your missing the mark. Btw, the dispensary/​bathroom is gross can’t you put your dirty laundry somewhere out of sight?

They come to North Ogden twice a week. I have been going to them since August and I am so impressed with it! I went in being very skeptical but figured why not since my husbands Ins. covers it.
It’s always very clean and I have never had a concern about the safety or cleanliness of them. The results I have experienced have been pretty amazing. I went from skeptical to 100% believer in it.

Welcoming, friendly front desk and a great atmosphere. The clinic offers a huge range of services– I usually go to get treated for pain management or emotional support, but recently took a blood test through East West to try and determine some food allergies. I’ve been seeing Regan for years for knee pain, cramp pain, and overall «wellness». One on one time with him seems to be shortening up as time goes on, so be sure to ask about specific dietary/​herbal remedies for issues… Wealth of knowledge there, if you can get to it.

I am not a veteran to acupuncture, but I am open to it and it’s healing benefits. The staff was friendly and the clinic appeared to be very clean.
Maybe I am overreacting but I am concerned about the seemingly careless actions or lack of precautions of the acupuncturist. I went there and was surprised by what appeared to be a big disregard to individuals health. «Laura (?)» preceded to place the needles without washing her hands or prepping the skin surface with alcohol or any other antiseptic. I am not sure if you are supposed to prep the skin like they do before you get a shot or they draw your blood, but they are puncturing the skin and though the risk of infection is probably very low, I would have felt better if they would have taken precautions. As far as the lack of visible hand washing, I couldn’t help but think «who knows who she touched before me». Same goes for when she removed the needles. She even wiped away the blood with a tissue and no gloves. In my opinion that was not very sanitary, but it was her choice. She then plugged in a massager, at this point I was praying the massager head and Chinese spoon that were used were at least sanitized before and after their uses. I personally did not see them get cleaned. I am beside myself with worry. I hope that I am just over reacting, but worry that I am not. If you go here please be active in your health & safety, voice your concerns. I only wish I would have at the time, but found as the day went on I became more and more worried. I have left them messages, but they have been too busy or not interested with my concerns. I am sure they can help calm my fears with a simple call or maybe they can’t and that is why they have not called me back! I feel really bad about leaving a less than great review and feel that even if they called to ease my fears, I cannot undue what has already been done. Like I said, maybe I am overacting I don’t know, but this was my experience and I will not be returning to this clinic.

I had an
deal and wanted to try this out. I have no prior experience with acupuncture, so there isn’t anything for me to compare that too, however it seemed fine. I also didn’t have any really super specific ailments I was going to work out. General digestive problems after having gastric bypass three years ago, hypothyroid and possible symptoms of PCOS. First, front end seemed to be a little chaotic, they forgot a few times what I was there for and that I had the amazon deal. Next I met with some general office person, I guess. He kind of explained about the practice in really general terms. It seemed to take a long time and wasn’t much. Next I met with a general practitioner, the western side of things, not anything new there. Then I met with a person from the eastern med. side. When I met with her I explained my visit from the beginning because there was to collaboration between the three people I saw. This was fine, the acupuncture went okay. She prescribed three different supplements that involved more pills than I could or would ever keep up with. I did see some immediate digestive improvement, but it is impossible to know if it was from the supplements or the acupuncture. Over all they recommend about $ 500 worth of ongoing Eastern med therapy and no western follow up. In the end it felt like a primary care Doc and an eastern med practitioner just decided to share an office and front end staff, but there seemed to be little collaboration on my visit beyond that.

This place is great. I started going there in April and they have already helped me a lot. I did the ALCAT food allergies test and I highly recommend it. Michelle has been treating me and she is awesome. She is very nice and very knowledgeable about a lot of things. I’ve previously been to other chiropractors and acupuncturists and while they did help me, Michelle has helped me even more. Although I do think following the food allergies diet has made a huge difference as well. All of the staff is very nice and the place is very nice, clean and the environment is relaxing and very welcoming.

I am very impressed with Regan and his staff. They are all extremely kind and professional and I’m here for my 4^th treatment and have been feeling great!!! I am going to continue my treatments with him and am looking forward to feeling even better… there’s also a great çoupon on Unilocal that you can use towards the purchase of herbal supplements.

Regan is great. He has a sincere and calm demeanor that flows through his entire practice. I feel confident that the treatment I receive is professional and well considered based on my needs. His clinic is nice and his staff are all very knowledgeable and a pleasure to be around. I use acupuncture as a supplement to western treatment of my thyroid problems and Regan’s treatments have been an effective method for me.

I left my first AND LAST visit to the clinic with what looked like a gumball bulging from the side of my neck where one of the acupuncture needles was inserted. When removing the needles Regan said, «Looks like we have a bleeder!» Since he did not qualify this statement I assumed ‘a bleeder’ was a small dot of blood from the insertion point of the needle (when removed) which is very common. He did not tell me that ‘a bleeder’ was referring to a 50 cent piece-​sized, black and blue hematoma on my neck which has JUST started to fade after 13 days. I looked like I was either domestically beaten or was the recipient of the most disgusting hickey ever given. Yes, as with every treatment, whether derived from an Eastern OR Western philosophy, there are risks. However, in the 8 years I have received acupuncture I have NEVER had a reaction like this. The most upsetting part is I was told, «Oh…that’s common it will go down by tomorrow.» when I called the office 5 minutes after leaving the clinic. I then left a message a few days later to inform them I will not be returning due to having never gained any sort of trust with ANYONE in the clinic. No return call from anyone in the office. Yes… problems arise in medicine but how clinicians try to resolve those problems shows how they really care (or do not care) for their patients.

This is the clinic I go to when in Utah. Regan is very professional and educated. The office is very clean and comfortable. He is not just concerned with the problem your facing at the time of the appointment but your overall health.