Craig’s Service Center

I could not be more impressed. A young man answered my call for a tire repair and told me to come right on in. The place was packed (a good sign!) and so I parked next to their gas pumps. «Teal» was the gentleman that took my call and told me not to worry about a thing… that he would take care of everything. I walked across the street to a coffee shop (also awesome, by the way) and by the time I got back, Teal had not only fixed the tire… he took off the spare, replaced it under our SUV and put the newly fixed tire back on our car. All in about 20 – 25 minutes. I looked at all the other cars around and knew he took time out of his busy day to help me out. A complete pro. Way up over and beyond excellent customer service. I highly recommend this station with two, very enthusiastic thumbs up!

Awesome customer service that you would never find at a large chain or dealership! Teal was nice enough to drop me off at my house AND pick me up while my car was being serviced (mind you I live only about 5 minutes away)! I didn’t feel like I was being ripped off or talked in to anything… when my car didn’t pass the safety inspection they gave me the facts and let me decide where to take my business to get my windshield replaced. I can’t wait to come back for my next oil change… I highly recommend Craig’s :)

Craigs is awesome. Good quick and honest work. I highly recommend for all services including repairs.

Craig’s Service Center is as good as it gets.
I have been taking my Subaru in for the past three years and am very confident in saying that Teal and the team of mechanics are top notch. They do good work, are very clear and communicative, extraordinarily attentive and professional, and an all-​around honest and family-​run business.
After calling around Salt Lake to other service places for a timing belt replacement, Craig’s was the only one that wanted to talk with me at length about the specifics of my repair. I appreciate that whenever I have something go wrong they always try to help me find a reasonable solution without up-​selling me for huge repairs. They have taken the time to get to know me and my car, which makes all of our interactions much more enjoyable and faster, and I recommend them wholeheartedly.
Thanks for the good work, you guys!

I highly recommend Craig’s. They have earned my business for all my future car needs. The staff was very polite, helpful and honest. They really made me feel welcome.
My car didn’t pass inspection and I took it to a «big chain» garage and was quoted one price to fix the problem. Took my car in and was told that it would now cost me over $ 1000.00 to fix the problem. I took my car to Craig’s and they were able to fix the problem for $ 200.00.

I came to this place for couple of times. The reason made me to write this review is that I just found out they were cheating.
Here is the story: they changed my alternator three years ago. It’s broken today. Really amazing, brand new alternator has been used only three years. I called them, they said the alternator they sold to me is 1 year warranty. Okay, I guess I would deal with it.
So I went to A***Z***(auto parts store) to test the current one, it’s broken for sure. The guys over there were surprised my current one has only 1 year warranty, alternator like my brand should be lifetime warranty. Hmm, interesting. What should I say about this?
They charged everything way expensive, parts, labor, even inspection.

Craig’s is the BEST!!! Such wonderful costumer service! If you need your car worked on, this is your place!

Just moved from Maryland 6 months ago, and needed to get Safety and Emissions for registration. I felt as welcomed as I needed to be (it IS a garage), and it was done super quick. Short version: Friendly and Fast. This is a rare combination in our world nowadays.

Ever since moving to Salt Lake City, I only get my car serviced at Craig’s. I’ve only been in 3 times (for oil changes) since the summer and Teal (Craig’s son) always remembers my name and my car and is super friendly and attentive. I’m a younger girl and they never take advantage with pricing even though it’s obvious that I don’t know what to expect. I would much rather take my business to a local family owned company than jiffy lube and Craig’s is so honest and good at their job, there’s no reason to go elsewhere!

If I have one thing to say about Craig’s, it is that they have single handedly restored my faith in humanity. Just having moved here, I hit a lovely pot-​hole and had absolutely no idea what to do… I knew Craig’s was a great service station from previous experiences. So, I called them, sounding pretty helpless/​desperate and Jon came and found me on the side of the road, no questions asked. He change my tire for me, and as if that weren’t enough, at the service station, he took the time to melt my very bent rim, hammer it into place, then paint over the hammer marks so it looked presentable.
While this was all happening I was greeted by Teal, who just instantly made my, for lack of better words, «crappy» day so much better.
If you want a warm, welcoming, family feel, go to Craig’s! You won’t be treated like this anywhere else.

Came here for my safety and emissions and left feeling humiliated. They kept me waiting before acknowledging me. When the tests finished the mechanic handed me the results (failed) and started walking away before I could ask him questions.
Only come here if you want to:
–get bad customer service
–be treated like an idiot
–get ripped off
Two stars instead of one only because I likely had one of the worst mechanics. Just go to Jiffy Lube if you don’t want to be treated like a $ sign.

I stand by my original review of Craig’s, having gone there probably six or seven times in the last 1.5 years. I would add that same day services (including oil changes, brake work, etc.) are particularly convenient for me as Craig’s is within walking distance of the lower campus of the University. The intersection of 9^th S and 13^th E is also on multiple UTA bus routes.

I’ve read some good reviews about Craig’s Auto Repair before, which is why I have taken my car in before. This last time I was have some problems with my car and dropped it off after making an appointment. After my car had been there two days, I called to see what was wrong and they said they would call me back. I called again the next day and got some pretty ambiguous answers. It didn’t really seem like they had addressed the issues. Finally, after my car had been there for an entire week, I picked it up and took it to a different mechanic, who by the way, was trying to scam me out of about five times the amount I would have paid to Craigs, so don’t go to Steve’s Automotive in Millcreek either. I ended up just taking my car to the dealership. OH! And despite the fact that they didn’t do any repairs on my car at Craigs, just diagnosed it, there was a quarter of a tank of gas gone. Were they running errands in my car? The problems are obvious from driving it around the block. Why did they drive it 75 miles to determine what was obvious in 1?

Craig’s Service Center is a Joke! If you want to be ripped off, jacked around and treated like a dollar sign go to Craig’s Serivice Center. Craig is incompetent and lacks is any type of customer service aspect. I would not recomend this business to my worst enemy. It is amazing how places like these stay in business.