Barnes & Noble Booksellers

This Barnes & Noble bookstore is why I like The Gateway better than City Creek. Compared to the Deseret Book at City Creek, B&N has a much larger variety of books. This is the location where I usually get my foreign language study books and some of the self-​help books. There is also a Starbucks here that will also blend smoothies, which is a nice place to study. Free Wi-​Fi is offered here.

I’ll just cut to the chase! I have come to this Barnes & Noble multiple times and have always been treated with respect and felt appreciated as a returning potential customer… until today! I was needing to use the restroom and unfortunately, there was a sign on the men’s restroom that due to maintenance, the restroom was unavailable and the sign even empathetically apologized for the inconvenience! That was NOT the case from an employee! SPOILER ALERT: This employee was the acting manager at the moment! It was 9:20 AM when all of this started!
I kindly asked to see if there was ANY way to use the restroom because I really needed to go and I could NOT believe what the «Manager’s» response was! She told me that she couldn’t understand WHY people would come to this location, JUST to use the restroom! All I needed was a «I’m sorry sir, due to a problem with problematic customers, we open the restroom until 10 AM, store policy!» Technically, it was implied that due to a problem with unfortunate folk who do not have a home and roam the streets of the gateway, they tend to go inside and improperly use the restrooms and whatnot, and so I completely understand if this employee would just have told me that one simple sentence! I am a very understanding person and I wouldn’t of continued the conversation and I would’ve thanked her and had tried to find some other place! But instead, she was complaining about how «everyone» would just come to this location to use the restrooms. She said that it is really frustrating and «what a way to start off her day», to have this issue happen to her and it was starting to get her blood pressure going! ARE YOU KIDDING ME!!! First of all, the sign on the bathroom door was more appropriate and apologetic than the «Manager!» I was astounded, dumbfounded, perplexed and shocked! I am sorry that I am only human and my bladder needed to release acids and my bodily functions needed some relieving! I told her that it was just an in-​and-​out thing and that was it! I felt that my integrity as a good member of this community was questioned and I felt utterly disrespected! But as soon as she implied about me getting her blood pressure going, I told her that I was very nice and respectful and only wanted to use the restroom, but as soon as she pulled the «blood pressure» card, I was done! She said that she was also being respectful! Are you serious?! After all that speil and arguing about how it is unbelievable that «everyone» comes to this location JUST to use the restroom! In the end, she felt like she had «no choice» but to aid me and opening the door for me to use the restroom! I was having none of it, and due to this argument, I did not need to use the restroom anymore, told her respectfully, but in a sarcastic tone that I was sorry that I had gotten her blood pressure up and that I understood it was store policy! I came back about an hour and a half later to talk to a «Manager” – without even knowing that the employee that I had had the argument with WAS the acting Manager – about my experience and how I at least did not want this experience to happen to another potential customer! I was told by a cashier that witnessed the argument that the person I had had the argument with WAS the acting manager! I was shocked at the time! I was also told that another manager would come at 11 AM. I waited for an hour and a half and am still waiting as we speak! I am very disappointed that I was not heard and I am not sure if the new manager was avoiding me or what, but this has taught me that some team leaders in management are sometimes falsely advertising that they are as understanding, comprehensive individuals who want to make sure that the customer is well taken care of as some make it seem! I love Barnes & Noble! I like gaining knowledge and being smarter every day! I won’t let this one person ruin it for me though! The «one» star isn’t for the establishment, rather for that one employee that supposedly advertised herself as a team leader, a «Manager» who clearly did not know the meaning of a leader!

It’s a fine BnN. Ranks right up there with all the rest. If you need to know what’s popular and trendy in the literature world, just take a step inside and get assaulted by giant displays of the hottest stuff going. I kinda like the ease of finding the new stuff, but BnN is well over-​priced. It’s not their fault, but still, mostly have no reason to shop here.

It’s a standard BnN. Ranks right up there with all the rest. If you need to know what’s popular and trendy in the literature world, just take a step inside and see giant displays of the hottest stuff. Kids section is cute with a little stage and giant character cut-​outs. Book prices are so high I use the library 99% of the time but for gifts or the occasional hard to find item BnN is just fine.

My daughter loves it a lot! And it’s not only a bookstore, with Starbucks in, it’s a place of sitting down with a coffee and a book! The staff is very friendly and helpful.

Decent selection, but it’s definitely thinned out along with the rest of The Gateway.

Awesome customer service. Whenever I need help finding a book, the staff are always welcoming and friendly. I love this location in particular because of the balcony they have that customers can sit when the weather permits.

Awesome customer service. Whenever I need help finding a book, the staff are always welcoming and friendly. I love this location in particular because of the balcony they have that customers can sit when the weather permits.
–Sailor out

More than just books… I did all my holiday shopping for my siblings and parents at this location. Go inside… but only if you aren’t in a hurry to be somewhere else because chances are you’ll get lost somewhere in between the adult «sextion» and children’s corner.

Great service, selection and a relaxing atmosphere. They almost always have the book I am looking for our they ship it to me quickly. Starbucks Coffee is a big plus too!

I was at the Gateway mall for a bit and decided to stop in for some reading material. I snagged a book that was 20% off and since I am also a member I got an additional 10% off the whole purchase. It was kool and the gang.
What wasn’t cool was when I asked where the bathroom was the girl shelving books didn’t even look up and just pointed and said «back there through the children’s section.» Yeah, I know the homeless probably come in and use the restroom at all hours of the day, but when you have an actual customer standing before you, great customer service dictates that you look up, make eye contact, and give the information requested, without the bitchy attitude.
The gentleman at the counter was very helpful, because when it was time to pay he couldn’t find my account, so he punched in my email and I was squared away.

It’s Barnes & Noble, they sell books and stuff, great selection, very clean and organized, etc. What sets this book store apart is the location, I’ve met clients there a few times recently and it’s been great each time. The tables out side have a great view of the fountain from the 2^nd floor, everyone there was great and it had a great overall atmosphere.

I have long been a fan of bookstores and an outspoken enemy of chains (ok not all chains but get your mind out of the gutter). So it comes as a shock to both of us that I actually like this chain. It is staffed with courteous and helpful people who know a great deal about literature (how’s that English Lit degree working for ya now?) and are ALWAYS willing to impress you with their knowledge. The fact that they all have a Starbucks in them does indeed tell you they are owned by Satan or Dick Cheney (actually the same person) but the selection of books combined with the laid back atmosphere makes this a go to spot for anyone who wants to relax.
Side note: This is where I fell in love with my wife sitting on those chairs out there talking about philosophy and the greatest stories we never read under the night sky into the wee hours of the morning, watching security watching us watching them. So if you are looking to fall in love sit at the east most table outside on the veranda (Big word I know aren’t you proud), stare into their eyes and think about your life together.

I love Bookstores! They didn’t have the book I was looking for but they offered to order it for me.

I like this BN a lot because its in downtown, close to everything, has parking from the gateway, which they validate you for, and a good starbucks.
I wish it had more seating areas, but it is good.

Nice that they have a café and free wifi, but thier bathrooms are never clean and is one of the worst kept I’ve ever been in. I got here once a week at least. This is not a 1 time thing. This is every day! Please hire someone to clean it!!!

Who doesn’t know what Barnes and Noble is? If you don’t know, it’s a bookstore and guess what they sell? Books.
This particular location is at The Gateway and it’s always nice to hit up amidst all of the clothing and apparel. They have a Starbucks within where you can read some passages from a couple of books before your purchase.
All and all, I do visit this location a lot because of its convenience.

Location is great! right in the Gateway shopping center and close to my place. Environment is good as well with plenty of seats and starbucks for some refreshing coffee and other beverages. I can’t complain about this place!

I recently moved. What does this have to do with Barnes and Noble? Well, lets just say that moving made me realize that I have a unhealthy relationship with books. Book lover? Yes. Book hoarder? Even more so. Moving boxes and boxes of books… HORRIBLE!
After much contemplation and online research, I decided purchasing an e-​reader would probably be a wise decision. I came to the Gateway B&N to check out the Nook Simple Touch.
First, I have to say, the ambiance of B&N is awesome, whichever location you are at. Swelling aromas of coffee beans, people who don’t need to talk to be noticed, and thousands of book titles and genres. B&N makes an awesome place to discover new reads and new interests. That being said, this visit I did not come for books.
I located the Nook kiosk, and found a really nice girl working there. I told her I was thinking about purchasing a Nook. She immediately went into a spiel, which sounded like she had probably said a dozens of other customers word for word. However, she was extremely pleasant, and was really knowledgeable about e-​readers. I wound up purchasing the Nook Simple Touch reader, and the sales girl gave me a few Facebook pages where I could find cheap or free ePub books, and a website that offered free literary classics to download. She also invited me to a free Nook class that is held every Wednesday at 6pm at B&N.
My shopping experience here was extremely pleasant, I was very impressed with the darling sales girl who helped me and I’m in love with my Nook!

Coming to this B&N location feels so different for me than going to any other location around the valley. Usually when we go to the Gateway we sort of wander in and out of stores with no real intention of actually staying anywhere longer than a few minutes. When I come here, I generally walk through, glance at book covers, but I don’t really pick up books and find a place to sit and take my time like I do at the other locations. So, in my mind, it’s not the cozy, personable bookstore that most Barnes & Nobles are, but it’s a great store. It’s nice, and it’s huge, and has everything you’ve come to expect – children’s dept., café, etc. etc. If you’re looking for a book, chances are they’ll have it. But I honestly don’t think I’ve ever actually purchased anything at this location.

Great location in downtown Salt Lake City. It’s just like your everyday, run-​of-​the-​mill big bookstore. No surprises here.
The highlight was the great customer service. My husband was sweet enough to but me some books, but not what I wanted to read. Stopped in here to return and no problem… it probably helped that I brought the receipt. The employee was understanding and quick with the transaction.
Ahhh, another good experience at Barnes and Noble. Oh yeah, parking close to this store can be challenging. If you are lucky, there will be a spot on the street. If not, I think they have a parking garage somewhere in the mall area.

why do i like B&N? they have a lot of books. i know that may sound a bit trite, however, i like a bookstore that has about as many books as a medium sized library.
service is kind of hit and miss. just like me. ;)

I’ve shopped at this Barnes & Noble store a few times and found it perfectly acceptable. It has a similar layout and selection to just about every other Barnes & Noble out there. The store is clean, well-​stocked, and generally well staffed. I like the bargain racks and the clearance sections the best because they have some great deals. I also really like the Barnes & Noble Classics, paperback re-​printings of old books like Tom Sawyer and Moby Dick for $ 5 – 6 each. While
may take some sales from Barnes & Noble they don’t replace the enjoyment of browsing at a good bookstore.

This Barnes and Noble is located on the upper level of Gateway north of the large fountain with all the annoying kids in it.
The staff will pretty much ignore you unless you approach them. If you mention an iPad or Kindle you will get the sales pitch on their own ebook reader called the Nook. The Nook is fine for some people but it gets old. Bookstores are facing stiff competition from Amazon and Apple because the books are less expensive. This location has a music and movie section if you still buy your mass media the old fashioned way. There is also a Starbucks which usually has a few students in it.
There are tons of magazines to choose from at this location.
Parking can be a bit of a pain, but B&N will validate your parking with a purchase. Be cautious of the vagabonds on the south side of the mall.