AT&T Authorized Retailer

Went in to order a phone upgrade for my husband’s account. While the service agent was friendly, my overall experience was a disaster. After promising that the upgrade would not alter my husband’s current service plan, the agent accidentally pressed the wrong upgrade button and ordered two phones. He then had to go back into the account and delete out both phones to start over. In the process of doing so, he then accidentally deleted my husband’s service plan! He had to call a help line and assured me that the account settings would be restored within 24 hours. Well, 24 hours later, my husband’s data still was not working on his phone. After contacting customer service, it appears that whomever reinstated his original plan accidentally entered the wrong start date for Jan. 2016! When attempting to resolve this, customer service stated that they can’t alter the start date, and in order to fix the issue, it would take over a week meaning that my husband’s phone is without data for the entire time. This experience has been most aggravating! I am glad to be a Sprint customer and definitely don’t recommend getting any servicing done at this location. On a positive note, the customer service agent from the help line for ATT was extremely helpful & was able to temporarily resolve this issue.

My mother-​in-​law purchased a $ 100 gift card based on an employee at this location telling her that I could trade in my phone for $ 200 — this was supposed to be my birthday surprise. My wife stopped in to complete the gift, and the employee in question says «I remember her, and I never said that (you can trade in your phone). I will give you $ 15 (for your phone).» My wife tried to negotiate and get a refund, or explore other purchase options. No budging, no help, just a bunch of jerks — we can’t even use the card to pay our AT&T bill. Not to be *that* person, but I am discussing this with AT&T corporate. Otherwise, the only thing I can purchase is $ 50 phone cases for a model I don’t even own. Fun!

Liars! This store is horrible. They lie just to get a sale. They knew I know nothing about phones and lied the whole time! I would never buy a $ 600 anything let alone a phone (as it is not that important to me). The sales guy told me I could use my upgrades and that they were running a sale so my phone would be about $ 80, he did not happen to mention that he was going to finance $ 600 on my monthly bill. When I signed, he told me it was just to verify the change in service. I would NEVER have bought a $ 600 phone, i would have gone for the cheap one as all I do is talk and text. They are conniving and just liars! do not give them your service!

Well, the only thing I can say is they were nice… They don’t understand how AT&T plans work. I wouldn’t waste your time there. You can get more direct answers by calling customer service or using the website. They are also short staffed, which caused me to wait 30 minutes for a 30 second answer. Very frustrating!

Dudes if you treat customers bad … yr like business will suffer. Went in feeling great– left hating my life humanity as a whole.

This place sucks! I ordered my screen for a galaxy note2 they said they would call when it arrives. shipping 5 – 7 days. After a week I never received a call so I called to check up and the guy who ordered my phone answers and says“oh your screen is here”. Like what. when did it arrive? And was he even going to call me? Anyways I take my phone to get it repaired and he says its to late ur gonna have to bring it 2mrw. so I leave my phone there and pick it up the next day. When I arrive to pick it up they took forever to find my phone. The guy just hands me my phone and I felt like he was rushing me out. I checkout my phone and notice its STUCK ON SAFE MODE AND IM MISSING MY 16G MEMORY CARD. He tells me he doesn’t know how to take it off safe mode but if I want to retrieve my pictures its gonna cost more… im like what? Its stuck on safe mode and u wanna charge me to add my pictures back? And wheres my memory card? So he walks to the back grabs what I thought was my memory card just to find out when I got home that all the pictures on the memory card are full of strangers THEY GAVE ME SOME RANDOM PERSONS SD CARD! THIS PLACE SUCKS AND THE CUSTOMER SERVICCE SUCKS. THEY CAN REPAIR A SCEEN BUT DONT KNOW HOW TO FIX THE PHONE from something they ruined. MY PHONE WAS PERFECT OTHER THAN THE SCREEN but they ruined it and now have to get it replaced. Im getting my money back. Dont that ur phone here nor to bountiful location either. I order my part there first and he gave me the run around for 2 months

I went here to upgrade my phone. My screen was cracked, dim, and unreadable. — The rep that helped me was very friendly, but he said a few «off putting» things. He helped me get a new phone and it only cost me about $ 16.
However, here are some things he said that I thought were a little awkward…
1. «Well it’s the end of the month, luckily I don’t have to try to ‘up sell’ you since I’ve met my quota for the month. When we haven’t met our quota you’ll see us out in the parking lot trying to get anyone to come and buy something.»
2. «Well, this is your new phone, do you like your new phone?» I said, «Yes, it’s fine» and he said, «What about that color though? You gonna be okay with that… um…err…RED phone?» I said, «Yes, it’s fine»
3. «Welp, err… I don’t know if we can transfer your contacts from your old phone. We don’t even have a machine that does that here. Why don’t you go to another store, or come back here later, or tomorrow? I mean your screen is so damaged, I dunno. It’s gonna be ‘hit or miss’.» ~long long pause~ I think he was waiting for me to say, «Oh, it’s okay, I don’t need those contacts anyway. I don’t want you to even try.»
Would I go back? Well… I have AT&T as my cell phone provider. So, probably yes, but… I hope I don’t have to go back soon.

Stopped in to see about upgrading my iPhone to the latest and greatest.
Oddly, there were no display phones. I mean, every single rack was EMPTY! Strange.
The single, solitary, employee ignored us completely. There was no «I’ll be with you shortly» until we were there for over 10 minutes. Granted, he was with another customer, but he should have, and could have, at least acknowledged our existence and explained that he’d help us as soon as possible.
The whole experience seemed strange… and sort of shady. Is this store going outta business?
We left without getting any service. We won’t be going back again.

This location has always given me the best customer service imagineable. I hated my cell phone– a samsung strive. I had it replaced under warranty once within 4 or 5 months from the original purchase date. About 8 months later the new phone completely stopped working. I went to another location of this same store only to be told my phone was out of warranty ane there was nothing to be done. I could buy a phone at full retail price or get out. I got out.
A few weeks without a working phone later, I tried this location thinking I might be able to get a refurbished phone or something to make do until my contract was up and I qualified for a new phone at a discount.
I walked in and was immediately greeted by a young man who shook my hand and introduced himself as Shadow. I explained my situation and he told me they could work something out for me. I walked out with an android powered smart phone (which I am using to write this review!) and wound up paying around fifty bucks for the phone. Shadow had to make a couple calls to get my early upgrade approved and it took a little time. However he really was concerned that my experience be a good one and that I walked out satisfied. He is amazing. Go ask for him– he will help you out and make sure you are taken care of.

Have gone here twice (shame on me, it was convenient, and I gave them the benefit of the doubt after the first time). Both times, I have been helped by someone who seemed friendly, honest, helpful (they were a good salesman, I’m a sucker for that I guess). Both times I found out later that they had sold me stuff that they told me was the minimum I could purchase to get whatever deal they were offering me, and both times I found out later (after talking to their customer service people) that I didn’t actually need to purchase some of it (they sold me a set with a car charger that they said was required in order to get the deal they were giving me – the customer service people for spring wireless (not for this store) told me that was not true, and I could return the car charger for my money back).