Appliance Service By Paul, Inc

Great fast service. Honest company. Will be using them for all of my appliances.

My washer wouldn’t drain, technician found debris in the drain pump. He didn’t try and sell me a new part. The washer has been working great ever since! Fantastic service, prompt arrival. He showed up in a nice clean uniform in a marked appliance vehicle, very professional. He was knowledgable and honest and worth every penny. I will definitely be using them in the future.

The Appliance Service by Paul company. I had my tenant work directly with them assuming it was a small repair.
Service call $ 49.95
Labor $ 70
Part $ 184.64
Tax $ 22.08
Total $ 326.67
My microwave brand new would have cost me $ 399
The Appliance by Paul employee called me for approval after he had put the part in and it was fixed. That took him 10 minutes per my tenant. When I asked why it was so expensive he said he would simply remove it and he could leave. When the tech is with a customer and then threatens to leave… it sort of puts you in a corner.
I would highly suggest not using appliance by Paul.
the most frustrating part is that they emails are all non-​replies. Getting in touch with them to ask for the invoice was nearly impossible. It is also the reason that I think reviews are helpful.
Ive asked for a better break down. They have not replied.

Like other reviewer I am surprised by the low ratings! Paul’s has provided prompt and informative service for us. Sometimes only angry people write reviews. We have used Paul’s several times and only had good experiences. Today for example the technician arrived promptly within the 3 hour window and I was notified when he was 15 minutes away. He was courteous and very professional (my boyfriend was away at the time). While he looked at my fridge he walked me through the entire process. He was very knowledgeable about the model and brand of the fridge and already knew what was the likely problem. Within 10 minutes he found the issue and walked me through my options. Although it turns out the best option for us was to buy a new fridge he went over the pros and cons of repair vs replacement. Not only that but he was able to provide recommendations regarding the purchase of a new fridge. He never talked down to me and I feel like I can make an informed choice on our new fridge. Thanks James N!

I have been using Appliance Service by Paul for several years now. They have always been able to fix or diagnose the problem. I have called them for the washing machine, refrigerator and dishwasher. They have alway been able set an appointment quickly and come when they say they will. You do have to pay a trip charge and if you chose not to repair the appliance there is an additional charge. Most of the time I have had them fix the appliance, with the exception of a refrigerator on time because the cost of the part was going to be almost as much as a new one. I still believe their charges are fair. They do a great job!

Honest — Matt came out on time to look at my dishwasher. It turns out nothing was wrong with it — it had simply shut off since the drain pipe wasn’t open. He didn’t change me anything. Highly recommend

Appliance Service by Paul was in my home working on my clothes washer (3^rd trip to repair it without success). My wife asked the technician to look at my icemaker, which he repaired but not until he CHARGED ANOTHER $ 49.95 service call.
The technician never left and fixed it on the spot. He wasnt called there to fix the icemaker, but would NOT take off the $ 50 charge. The total repair to the icemaker cost me $ 235.01. I left a message for Paul to discuss, but he has not called me back. I will update this review if he does.
Beware of all the ‘additional’ fees!!!

Initially everything was fine when the company was asked to come repair our dryer. However, on the second visit to instal the new part the technician pulled the vent out of the wall and told my husband and I we would have to re-​instal the vent to hook-​up the dryer. We offered to have my husband help, but he said no and we would need to remove the washer to fix it. When we realized it would require materials we didn’t have to fix the vent we called the company. They all promised us they were addressing the issue that day and we would receive a call back. 3 days later after numerous phone calls and very unreliable assistance with the office, they sent the technician back out with one of their appliance installers to fix the dryer. After they left we were not surprised to discover that they reconnected the washer (that was not broken) incorrectly and switched the hot/​cold water connectors. We did not call them back, but luckily my husband was able to make that fix. After waiting one week for the initial service call, another week for the parts to come in and another 3 days for them to fix what was not initially broken we will not be using their service again. We appreciated Kay in the office, who was the only one that promised a call back on the service and followed through.

Never again! We called for service on our Bosch washing machine to check for any problems since it had been in our previous home with renters. He charged 44.95 for the service call fee and another 46.00 for labor… after he said there was NOTHING WRONG with it!
My boyfriend argued with him when the initial fee was 120.00, said all he did was check it so what was the labor for? He then decided 97.18 with tax. Dishonest!
I have had another machine serviced by another company who basically did the same thing except that it would cost much more to fix the actual problem once he found it, so he gave me $ 25 credit toward another appliance in case I needed actual labor and only charged the 50.00 service fee and I purchased a new machine… sadly I’ve lost his business card! Never use this company again. labor charge on a service call is not honest business.

I was willing to wait the 3 days that they said it would take to get a technician out to repair my dishwasher. I was told they would be there between 3 and 6 PM and they would call. Nobody called, nobody showed up. I called the next day and left a message on voicemail asking to be contacted and… no call! Terrible.

Mike was the technician. He did an excellent job. In under an hour, he diagnosed my refrigerator’s problem, retrieved the needed part several minutes away, and fixed my Amana. He came on time, too.

WOW!!! I was first quoted $ 2800 to fix my fridge by another company. That didn’t sound right so I called Appliance Service by Paul. $ 350 later my fridge is as good as new (even though they knew how much my first quote was). Honesty and professionalism. So impressed!

I have used this company a couple of times. Albeit no one likes to have to call a service man, nor wants to pay fees. This company has always left me feeling I got my money’s worth. They are honest, knowledgeable, efficient and friendly. They are now my «go-​to» repairman. Shout out to James who was my technician.

we contacted whirlpool to fix our washer. they referred us to appliance service by paul. we set up an appointment. called back and confirmed the appointment. then took a half day off work for the appointment. half way through our appointment window we called them to see their ETA. THEY WROTE THE DAY DOWN WRONG in their books AND they were unwilling to come out that same day or day after even to fix out washer. AND the next appointment we could get was in 5 Days!!! come on. seriously???

If I could rate them lower than 1 star, I would. I can’t believe how unprofessional and stupid these people are. We would change service providers, but we’re using this horrible company because we’re under warranty with our dishwasher and this is where KitchenAid sent us.
So far, they’ve «fixed» it once already, but the problem wasn’t fixed at all. The guy came back, said «Oh, no, it’s actually this part that’s defective; I’ll order it.» They called us up a week later to schedule another appointment, but when the same man showed up, he had no idea he’s already been here. He then decided it was a whole different issue, other than the one he’d already ordered a part for. When he was reminded of his last visit, he blustered his way through an excuse about how the part must be on back order.
They called a couple days ago to schedule yet another appointment for today, between 1−4pm. Lo and behold, it is now 4:50 and we’ve sitting here waiting still. We called and were told that the guy is two houses behind at this time, and instead of calling and letting us know, or rescheduling, they’re decided that we can just be kept waiting.
DO NOT USE THIS COMPANY!