Apple Store

We came to this store to replace our broken 6 plus with our Apple care.
The technician didn’t allow us to replace the whole phone because it’s NOT COST-​EFFECTIVE! He just offered us a glass repair option for $ 99. And if you don’t have apple care that would be $ 129 instead.
We put $ 200 upfront to get the apple care, so literally we spent 200 bucks to get a 30 dollars discount?!!
Ridiculous!!! I have to say, Tim Cook is really doing BUSINESS WELL! He cares more about the shareholders than their customers. I highly recommend Apple to change the name of «Apple Care» to «Apple DOESN’T Care At All»!
Such a waste of money! Will definitely go for the SquareTrade next time!

Stopped in to this store to return an item. The minute we stepped inside we were immediately greeted. We told the employee what we needed and he helped us so fast, we were out of the store in less than 10 minutes. Normally we hang around and check out the products, but today we were in a hurry and appreciated being helped so fast. Nice job! We will be back to purchase Apple products!

Over the top, customer service when I was in need. My MacBook Air charger died while on a flight from Denver to Bend Oregon. I called Apple Care and the fixed me up in SLC.
When I landed I grabbed a cab, zipped to the Apple Store told them I was between flights with a cab waiting. They pulled out all the stops and got me in and out in about 15 minutes.
Thanks guys for all the help.

While the store usually is jammed with Mac customers, the number of staff is usually sufficient to get one in and out quickly. Since I have a 7-​year old, I really appreciate the child computer area. Yes, while the nature of computer employees sometimes makes them a tad quirky, they’re still quite helpful. The only negative — the store is closed on Sunday! Surprising.

Absolutely horrible.
I don’t know why Apple at the corporate level has adopted the customer «service» model that it has, but it is an absolutely broken and frustrating mess.

WORSE CUSTOMER SERVICE EVER! I never realized how much I hated people who judge you base on your appearance until I walked into this store! Me and my girlfriend just came back from the gym and we decided to swing by the Apple Store to purchase a new laptop. When we entered the store we weren’t greeted by any employees, and the door greeter which has one job, and that’s to say, «hello» failed at what he’s suppose to do. Granted, we were wearing shorts, and a hoodie so we looked like a few kids just hanging out in the store trying to steal some free wi-​fi. But, that shouldn’t mean we should be treated any differently from everyone else. A simple «hello» would’ve been suffice. Anyways, we stood at the MacBook station for over 30 minutes just comparing different models and still no one approached us for any assistance. I finally approach a worker and asked for help and he told me to get in line and wait to be placed into a queue because some people just walked in and they needed help first. To my frustration, guess I was just invisible for the past 30 minutes. They tried explaining that it’s been a busy night, which was pretty ironic giving that 5 of their employees were standing in front of the Apple TV station laughing and lollygaging around. I decided to walk out and drove 30 min south to the fashion place location to purchase my computer.
My advice to the store management: train your employees to be better at customer service! They should be able to treat everyone with respect when they enter your store with interest in your products. The employees should show an individual dressing professionally the same respect as they would to someone wearing a t-​shirt and jeans. The founder of your company, Steve Jobs has anyways giving his speech in a crowded room filled with suits and ties wearing nothing but jeans and a turtle neck. It seems like your employees has forgotten that philosophy.

Awesome store. Loved the lay out and that they had all the latest products on display (and you can actually try them out). Went there for a gift, not sure what I was going to get. The staff helped me narrow down to exactly the right gift and let me test it out before I bought it to see what I thought. Definitely going back!

Why is that cable $ 29? Why have we allowed «genius» to become such a degraded Apple-​ation? (Yeah, I’m talking about you with the gray shirt and the blue iPad.) Why would anyone go to this store unless a repair is needed? Why, when a repair is needed, must one speak with four employees and wait 20 minutes between each interview? Why have I written an entire review worth of rhetorical questions?
Because I am the worm.
How do you like them apples?

Came here before the store opened because for some reason we couldn’t make an appointment online. A staff was standing outside before the store officially opened to take our names and make appointments. Pretty efficient and speedy. Our phone was repaired in about half the time they originally estimated.
However, minus one star for two employees who gave me conflicting answers regarding the new functions on the iPhone, with a third staff who finally got it right. (If you don’t know the answer, please don’t just make it up.)

Made an appointment last week for some IPad/​IPhone help. Had to wait about 45 minutes before someone approached us. This is standard at this particular Apple store. Meanwhile there are 10+ people in red shirts running around grabassing with each other. Apparently they are selling the product and know nothing about how to make it work or repair it.
Very irritating to be told to go stand somewhere until they get to you. Why even make an appointment?
After spending another hour with the «Genius Bar person» the problem is still not resolved.
Maybe it is time to quit buying expensive Apple products.

Yay, I love being able to count on the Apple Store! I forgot my iPhone charger and they had it, in stock, at only 3x the price I would have paid on Amazon. But my phone is charging as I write and that’s why I love the Apple store.

I honestly have had really good experiences at this particular store. However, today, was a nightmare. The wait, even with a reservation, was a bit long, but I understand why. But, I went in for the iPhone through the iPhone Upgrade Program and the first time I went in today, we had hit issues with T-Mobile’s website. It didn’t look like they completely knew what they were doing as they had to keep bouncing back and forth between people. They then told me to return at the end of the day to see if it was back up again. I go back and was met by a different person. This time, we didn’t even go as far as we went earlier, because suddenly I was no longer an authorized user (I had gotten that designation earlier in the week through the primary account holder). Later, I find out that my credit report was dinged with a hard inquiry by T-​Mobile (which I guess happened during my first visit of the day) and not Citizens One, which is the bank that was supposed to be doing it. I am very disappointed with the staff there (especially since the phone has been out for a couple weeks now and the kinks should’ve have been worked out by now) and now I have a credit score that has been lowered due to the hard inquiry and no phone with no solutions, even after speaking with a manager. I had really high standards for Apple (as I currently use and own their products) and this has certainly not met that standard.

The visit to this store was the worst experience ever. The «technician» assigned to assist me seemed to have the most turgid impression of himself as he proceeded proceeded to speak to me in the most condescending way possible. Then he sought advise from his supervisor who could only explain to that she had 110% faith in Apple’s diagnostic software. While Apple’s products may be awesome their customer service at this store today was abominable.

Had a great experience with Jenna S. last week. She was super helpful even in a very busy and crowded store. Got me a new phone and set up in 10 minutes!

I had an accident with a week-​old iPhone 6! Ridiculous! It was so sad, but luckily the Apple Store at City Creek was a convenient location with awesome staff to boot. I worked with Apple Care to set up an appointment and have my shattered phone fixed. Contrary to popular belief, the pricing to fix my phone aligned with most of the local competitors and promised a 90 minute turnaround. Sergio helped me out and was super friendly and empathetic to my situation. I couldn’t ask for a better experience and yes, the phone got fixed. Right on, Apple!

Gadgets we don’t need but want especially the bad ass watches, oh yeah. Staff are awesome and explain what you need to until they send you off to school. Always busy.

I scheduled the first time slot of the day for my appointment thinking that way no one else’s tardiness would push my appointment back. Nope. Not really… waiting 15 minutes after my appointment time just to switch out my earbuds.
I mean, they are friendly and good at what they do, but please keep my appointment time!

I was on the hunt for a certain stylus for my daughter. I called first and an associate was very nice about telling me all about the product. Went in later that day and they had the product on stock and I didn’t have to wait to purchase it.
Very good experience at this store I would go back

I have a love hate relationship with the Apple Store. I feel like 95% of the time that I’m here it because I broke my phone or I have to go buy something that I didn’t really want to buy. But oh well! It’s okay.
This Apple Store is conveniently located downtown at the City Creek Center mall. It looks just like every other Apple Store, and if you have been to one you know exactly what that is like. I don’t know if it is typical of all apple stores, but every staff member I have come in contact with has been phenomenal. Super helpful, always asking if you have been helped, and they express genuine interest in helping you with whatever you need.
My favorite part about this store is that nobody tries to sell you any products, especially products you don’t need. The apple genius recommendations are always spot on and I don’t think I’ve ever left unhappy.
Just a heads up — if you need anything fixed on one of your apple devices, make sure you set up an appointment at the Genius Bar online. This will guarantee you get in right away and you won’t be turned away. Expect around an hour for a cracked screen replacement.
Overall great store and great staff! This store is definitely up to the apple standard. Best one stop shop for all of your apple needs.

Everyone here is super helpful. I’m not exactly the greatest person with technology and apple products can make my life difficult at times. Everyone here, even the store manager, Marilyn, checks with me to let me know that help is coming. The employees are super nice and doesn’t show any funny faces when I ask tons of questions about getting iCloud set up and activated. Very friendly, helpful, and knowledgeable staff!