Alphagraphics

Just recently had them do some work for me and they were great! Excellent product and done on time. Thanks!

I had great hopes in starting a working relationship with this company. I have a small letterpress printing business located near them and all I needed was to get paper trimmed. When I brought them two separate jobs to have them trimmed down to business card size, one of them was cut perfectly and the other was cut completely off and not at all on the crop marks. Rather than apologizing I was told it was my fault and my files were wrong, prompting me to go home and double check. I went back with a print out of my file and the actual test print job to prove that my crop marks were spot on. I had to leave them so the owner could review it. Then a day later I had to drive over again only to be told it wasn’t their fault and that they have much bigger jobs to care about than to cut paper. After showing them the plate I printed with and again how their trimmed paper doesn’t line up, he yelled, «OK! It’s my fault!» and only refunded me the cost of cutting the paper and I’m out the cost of materials and time. I not once got to speak directly to a manager or the owner.
1– They didn’t care that I was a small business who could give them «bigger jobs» with repeat business.
2– They tried very hard to put blame on me from the very beginning. Where’s the customer service?
3– Why have a paper cutting service if it’s treated too small of a job to care?
4– I would have still continued working with them if they just apologized from the beginning, refunded me the cost of cutting the paper, and communicated like we were adults wanting the same thing — a working business relationship. It would’ve lead to the same results except I would’ve been happier considering the situation and wouldn’t have felt compelled to leave a bad review.
It’s a good reminder to go to a local business, even if they are out of the way.