Alarm Protection

Automatically renewed me for another 5 year contract (without any type of notification) after I notified them that I did not wish to continue their service and had in fact already removed their antiquated system and installed a competitors. Refused to pay their renewal or their early termination fee for a renewal I had already notified them I did not want. Provided them with both email and snail mail copies of termination notification. Today I received a bill 4 months later for another $ 75.00 for termination and found out they’ve still been debiting my account for their monthly monitoring fee for last 4 months. Filing a complaint with DOPL and BBB also. Shady terrible company!!!

If I can give this company a zero star I would. This alarm company added 5 year contract to a current contract that I am currently in WITHOUT my consent. My current contract can’t be modified in any way unless with a signature. Alarm protection called me while I am in contract for another 18 months offer to extend for 5 more years for some new alarm gadgets, I discussed different options including fees and agreed to an appointment to confirm and to sign contract since like originally did.
I decided to cancel the appointment and after numerous to get James the sales rep on the phone I called the direct number and was told I was in an additional 5 year contract and there was no option to cancel. I told them I didn’t agree to that and that my contract could not be modified with signatures, he went ahead to states nothing could be done. I call back to speak with someone else since I was told there was no supervisor to speak with, and was told the same thing. I ask to get a copy of this so called contract and was told they could not provide one. On my three call to them I was told that the contract was not modified it was a new contract. Then what my current contract was terminated without written consent as required by contract. Then who gave authorization for direct bank payments. I am so disgusted with this company. I have contacted the Attorney Generals office, Department of Agriculture and Consumer services , and Department of Business and Professional Regulation and submitted complaints

I have been an APT customer since 2013 and as I read the other reviews, did not experience the issues other customers have with the setup/​operation. However, I just moved to another state and have experienced several «mis-​communications» with the company attempting to move my service. If I wouldn’t have to pay $ 400 out of pocket with any other company to get the security system that fits my needs, I would have closed the door and never looked back at APT, but because I moved with them, the cost is zero. Their customer service is horrible, the reps that answer the phone clearly have no training or communication skills. I may regret the decision further after the install is complete, but I would definitely say «buyer beware» they certainly did not earn or deserve to retain my business. It strictly came down to dollars and cents.

I am writing this review as I was scammed by Alarm Protection. After reading the other reviews, they describe exactly what happened to me. A young man came to my door and was dressed in the same colors as the ADT company I had. He said he noticed I had an old sign in the yard and he could put in a new one. He also asked if I had cameras and when I said no, he said he could also put those up for me. That was the beginning of the lies. He also told me he was the person for this area and that I could contact him at anytime on his cell phone. He never answered not called me back not returned my calls. I have called them many times telling them that I was scammed into getting the system in the first place and the stupid «camera» they put up is a camera, you have to take a picture to see the area and then the picture is so dark and unclear, you can’t see anything. The nightmare goes on and on. At the time I signed the contract, my husband was in a nursing home dying of Lewy Body Dementia and I was dealing with that also. He passed away and I have now lost my job and had to sell that house and move to Florida with my sister. I don’t need the system and can’t afford it as I’m now living on Social Security. They will not let me out of the contract unless I pay them $ 2700, which I don’t have. They have now changed their name to Alder Protection as I’m sure they are trying to get away from the terrible reviews that people write about them. Everything that people have said in their reviews is absolutely true. I’m going to also report them to every agency their is. I’m going to talk to the local TV stations here in Florida and they are very interested in my story as others have also contacted them about this same story. I will also contact an attorney in the area. There has to be a way to get out of this contract when things change in your life.

Only giving a star because I was forced to! I had service with another company that I was happy with and was less money. A tech walking the neighborhood convinced my husband to switch and sign a 5 year agreements. That was 8 months ago. We are now going through a divorce, have sold the house and neither of us are moving to a place where the service can be transferred. I was very nice and explained the situation and asked for the service to be cancelled based on circumstances that were unintended when the contract was signed. Not only did the «Account Manager» keep telling me that they would not cancel the contract but he refused to allow me to talk to anyone else that might be able to make that decision. I am now faced with paying 90% of the remaining contract to get this cancelled. I understand contracts but this is a contract for service and there should be exceptions allowed for life circumstances such as these. What happened to businesses striving to make the customer happy? I will buy another home and I will have security services; however, I WILL NEVER USE THIS COMPANY AGAIN. I’d rather pay the 90% fee than ever transfer their services to my new residence. BUYER BEWARE!!!

It’s so unprofessional when companies sell a service bundled with false advertisement. Like a previous comment, the only reason I am giving one star it’s so I can write a comment; otherwise I would give them a zero for their crappy service. I was told that video cameras would be installed and nothing like that happen. It only takes still pictures, no live feed! I was told sensors would be installed on all my windows and it only got installed in two rooms. None on bathrooms and master bedroom. Sometimes the alarms works and some sensors do not even work. We were sold on the idea that the equipment was free as long as we let them install one of their signs on our yard. Nothing was ever, ever, ever mentioned that we had to sign a 5 year contract. who does that? I did not buy a car!!! I clearly remember the sales guy folding the contract in half and said «sign here» and I never bothered to read the fine print. Now I am stuck on a 5 year contract for a service that is absolutely highway robbery. Plus I am left with a hole on my wall with a piece of clear tape over it. My sincere advice to anyone out there please avoid this company. My advice stick with ADT you pay more money but u are guaranteed to be more safe knowing that is truly an excellent service. At least with ADT when the alarm goes off police show up in a matter of few minutes vs Alarm Protection.
STAY AWAY FROM THIS COMPANY!!! You will regret it.
Byron

best home alarm system ever

DON’T LET THEM IN THE DOOR!!! I’m not surprised to read such negative reviews. My 90 year old father in law opened the door to the salesman because he mistook the guy for a FedEx delivery man. The guy was in the house to «get out of the heat» within seconds. When I heard a strange voice and entered the room, the guys eyes were scanning the room. He started his spiel and I told him we weren’t interested. He kept talking as if I had never spoken so I asked him to leave. He started up again, asking me what protection we had. I told him we had guns and he once again started his pitch. I asked him a second time to leave. He was STILL talking when I demanded that he leave immediately as I felt threatened! It makes me sick to think that such a jerk is preying on older and weak people!!!

Don’t let these people use their phony sales tactics to get you to purchase their product/​service. Please do your research on this company by checking the complaints on the Better Business Bureau website and any others sites where you can get customer testimony. Four or Five salesmen harassed me and my family for several days by sending different people out after we told them numerous times that we were not interested. The sales rep that spoke to us the first time fed us a lie about allowing us to have the product or service for free and it would allow them to use us as advertisement which would help them to get others in the neighborhood to jump on board. When we called the company they couldn’t answer an of the questions we had about their company and their services. We were asked if there was a representative that we were dealing with and to direct all questions to him which to me raised a red flag. This company was started in 2008 and upon review of their history I was only able to find negative feedback concerning their service/​product. In one complaint on the BBB I read that a customer found out that after they got him to sign up they ran a credit check on him which he did not authorize. Another Customer stated that the product was faulty and that the technicians left her place in a mess. In another complaint the customer stated that an alarm kept going off on one of her windows and when she would call to give her verbal code she was told that the code that was given to her was wrong although she had used it twice before that with no problem.

I WILL NOT GIVE THIS COMPANY ANY STARS!!! I ONLY DID BECAUSE IT WOULDN’T LET ME POST THIS REVIEW UNLESS I DID…
I just want some sleep!!! Newly installed alarm on Saturday. When they wired the back door, they bundled it to window wires so alarm would scream «window» when the back door was opened. So they «fixed» that yesterday (Tuesday).
THEN after the tech left, i went to bed and set the alarm at 9pm. It went off twice while we were asleep saying the window had been opened. It scared the mess out of us since we thought someone was trying to break in in the middle of the night. I called the sales rep furious! Apparently the technician who installed it had wired it wrong. So they sent a tech here until 2 am and i was assured it wss once again «fixed».
Oh yeah, when I called to give them my «verbal passcode», the rep told me it was wrong, yet it was used 3 times prior when they were installing and setting off alarms but now in middle of thee night it has changed? How did it change from 5pm-​11pm when I was asleep at 9? So of course they tell me they can’t give me more information unless I have passcode and dispatch. Constables come out and bill me for being dispatched to a false alarm!
When I called to change the passcode this morning since tech support was not available at 2 am, they said «oh I can see how the code was misconstrued. It’s something that sounds like it but that’s not it.» Really? Maybe they should have ppl spell out the passcode or spell it out for the buyer when we give it to them so it’s correct.
Oh there’s more… Today they come back at 5pm to check and everything was fine. Now (630pm)an alarm again saying the newly installed motion detectors have low battery!!! Grrr! This is what happens when I make rash decisions! Please save yourself time and take my review seriously! They need to train their techs better or something! I’m absolutely furious and want to cancel but oh… since the tech throw away my old keypad from the previous company, I would have to pay for the equipment and service to get re-​installed!!! Now I’m stuck for 5 years with this company knowing not only their tech failed, but also their corporate staff and customer service.

This company is fraudulent and they have the worst service and customer service out there. A gentleman came door to door selling the system. After we gave our information, two techs came to the house and installed the system. The techs left a mess, seemed very shady in character. I later found out that they were shady because they drilled a huge hole in my wall (half dollar size) and covered the hole with the panel. I was told that once removed we wouldn’t even know were the system had been. The sensors fell off numerous times and the techs returned with a bottle of glue and told us to restick the sensor up ourselves. I was promised that they would come remove the system four weeks ago and they just came out this morning. I was told my money would be refunded and I have not seen a check yet. I told the customer service about the hole in the wall and they said that the sensor that fell had dog chew marks in it so fix the hole myself. They stated just put putty over it. All in all this is the worst company EVER!!!