Advanced Service Automotive Repair, Inc.

We’ve been using this place exclusively for our repairs on a Chevy Impala and BMW 528i for the last 3 years. The pricing has been competitive and the work is done correctly. You do need to be patient and leave your vehicle with them for a day for most repairs.

Took my 97 Honda Accord in for an alignment and got ripped off for $ 80 and put my life at risk. They said the rear adjustment was rust frozen and couldn’t be adjusted… and a mech at another alignment shop easily adjusted both sides with a 12″ ratchet after leaning into it and breaking the adjustment bolts loose. I had to straighten the steering wheel when they failed to straighten it before doing the front alignment, taking me 15 minutes, and I’m not a mechanic. I would presume that straightening the steering wheel, if it is not aligned correctly, would be a component of a complete alignment, which is what I asked for when I took my vehicle in to them. I called the next day and complained that the car would veer to either direction after going over bumps on the freeway and the front-​end would shake real bad when I braked the car. They wanted me to bring the car in and leave it, but by now, I didn’t trust their ability to repair the vehicle after the dangerous mechanic work and shoddy performance in the first place. The manager or owner, not sure which, stated that work that could have been done did not, because it was close to quitting time that day. So instead of safely and correctly aligning the 4 corners of the vehicle, possibly staying over-​time to ensure the vehicle was properly aligned and safe to drive, they released it to me so I could possibly end up in a freeway accident.

I was appalled at what occurred. I went in because I made an appointment to get an estimate for work to be done on my vehicle.
When I arrived, they assumed I was dropping off my car. I was never told to drop my car off. I explained that I needed to see someone about getting an estimate. Of course I wanted to explain about another issue w my car door. I wanted to speak to them directly so it wouldn’t become an issue of what services I wanted.
The gentleman in front was trying to explain something when an older man interrupted rudely and said’ this is going all wrong’. He told me that I apparently knew more than his mechanics and they Weren’t going to talk to me at all. They know what they’re doing… etc. as he tossed MY keys across the room to the guy at the desk.
I was apparently insulted as I never insinuated the mechanics didn’t know what they were doing. I wouldn’t be there if I didn’t trust them.
The guy at the front remained professional and I felt bad that the old man put him in a horrible position. He almost didn’t know what to say. I told him I could not leave my car there after being spoken to like that.
My advice to your business is to hire people who can deal with the public. People who don’t assume and start attacking.
Also more of a professional consultation explaining the procedure to people who don’t fix their cars often. Just sitting with you and explaining, ‘this is how this works, we can keep your car and call you tomorrow so the tech can explain what’s going on and your options’. None of this was done.
As a regular guy who doesn’t fix my car often did not know it was off limits to speak to the tech to get a rundown of my options. How am I supposed to know that? Oh yea, by being talked down to and belittled.
This is embarrassing.
My dealership is the only option now. Their customer service and the special treatment I get, is worth the extra dollars.

Talk is cheap, but these are the kind of people you hope to find when looking for an honest mechanic; excellent customer service, very straight forward and competitively priced. They are specialists in European cars. Convenient shuttle service. I’ll go back to them every time.

I have been taking all my cars to Bob for 5 years now. I was referred to Bob by Discount Tires in West Valley. Bob has proven his honesty many times over. I will never take one of my cars to any other mechanic. If you want to get a honest opinion of what is wrong with your car and feel that you are getting exactly what you paid for, then this is where you want to be! I actually took my car to him once thinking I needed to have my brakes replaced, he refused service as they didn’t need to be replaced! Who does that? Trust me, once you go here, you will never take your car anywhere else! Oh, you’ll love the cookies left in your car after every service too! His wife knows how to bake!!! Thanks Bob!

I have been taking my Mini CooperS to Bob’s shop for about a year now. I decided to give them a try after the local dealership was not thorough in letting me know about some critical repairs needed on my car. Bob and his team have been absolutely great: courteous, reasonable, honest, and friendly. Bob has repeatedly driven me to and from work and offered great conversation. I am very pleased that my previously frustrating experience forced me to look elsewhere and my reward is that I found such a great shop!

Hands down the best mechanic/​shop I have ever come across. Bob is incredibly honest — he cares about doing a good job and providing great service. He always responds to my emails, gets the job done before the end of the day, and is a fraction of the price of dealerships! Plus his wife Julie bakes cookies everyday, and I get a little bag of cookies when I pick up my car, what a nice, thoughtful touch! I own a BMW X3 with over 120k miles and it’s running like a champ thanks to Bob and his team!