Ace Hardware

One star for stocking the bare minimum for a «hardware» store and another for a semi-​convenient location. That’s about it. Service is beyond slow and none of the employees seem to care in the slightest. Took me half an hour to get someone to unlock a pair of pliers for me. Would have been faster in the end to drive to Lowe’s or Home Depot. Service would have been better too, not just faster. Emerson is a particularly unpleasant employee. Unless I know exactly what I need and know it’s self-​serve I’ll be avoiding this place in the future.

We have a duplex near the store. Nearly always then have what i need! Customer service is intermittent… even though they have 4 – 5 employees, they get ‘slammed’.
The grand variety they can stuff into such a small storefront location blows me away.

The staff was very knowledgeable and kind to both me and my puppy. Not only was it a great shopping experience but I forgot my ID at the counter and didn’t realize until after they closed but they let me in and gave me my ID back. The whole experience just felt like a visit to a neighborhood hardware store, not the usual retail chain especially considering it was just a few days before Christmas. Very happy with my experience,

So yeah, Ace Hardware is not where you go when you are building a house. But it is a good neighborhood hardware store that gives you a lot of options for those simple home fixes. I find that they have good deals on ice melt for the winter and a good selection of those weird-​to-​find-​nut/​bolt parts.
The aisles are a little cramped and they seem to be more like a home department store meshed with a hardware store, but I think this would be perfect for any college student or apartment dweller. You need to find those old school fuses… this is the place for you.
Plus they have a good selection of Univ of Utah merchandise.
I have always found the staff easy to work with.
And really, the advantage they have over the big hardware stores (Lowes/​Home Depot) is that they have a rewards program.

A good supplement to Home Depot; they have a much better selection of certain things but are generally more expensive. They do some simple services here like cutting glass and repairing screens and storm windows. This is nice, but depending on how busy they are it could be weeks before you get your stuff back.
If you need an odd piece of hardware, or a very particular type of screw, nut, bolt, nail etc. I’d definitely suggest coming here first. I was able to find the right size Tee Nut (for use with stem casters) after failures at both Home Depot and Lowes.
Service can be good if the store is slow, but they seem to have less people running around so you may have trouble getting someone.

The manager of this Ace Hardware must not care if he loses customers. I was treated extremely poorly at this Ace Hardware. In my case it’s not just today’s purchase that Ace lost, it’s forever. Avoid. Home Depot has improved in recent years and workers are always helpful in finding items. Shopping locally (Ace) doesn’t mean I have to put up with nonsense.

I love this Ace! They are always super helpful and kind! It is amazing how much variety and quantity they fit in this store! Also, the popcorn is the yummiest! Thanks for always having what I need and helping me find it!

Maybe it’s just me but I get a little overwhelmed at some of the big box stores like Lowe’s or Home Depot. I like the location of this particular store. And the service makes the choice of where to go that much easier. The variety of items isn’t as good as it is at the larger stores … but for the most part Ace is going to have what you need. I joined their frequent flyer program and saved ten bucks on my small purchase today. This will be my first stop whenever I need something.

So two months later after hounding the manager on the trim, we were in tremonton for the county fair. WE stopped in that Ace just to see if they had the trim. Low and behold guess who had the stinkin trim!!! I was sooo annoyed especially bc the manager of the BC Ace said he was calling around and no one was able to get it. Again small stuff is fine, but drive to ogden or Logan for supplies if your doing big projects.

Who ever would have thought I’d be longing for the great customer service of Home Depot! I thought that with the great selection that Home Depot and Lowes have, Ace Hardware would have to compete in the area of customer service. Not so. These people really don’t care. I only needed a little bit if help, but the employees all looked lazy and like they were depressed. They avoid eye contact with the customers so you don’t ask them for help. And when you do get their attention, they don’t smile, give a brief answer in a depressed voice, then immediately look back at their paperwork to avoid having to help you any more. I’m on my way to Home Depot now to buy my stuff, like I should have in the first place.

Great spot for canning supplies, but had the worst experience looking for an adaptor piece for a kitchen faucet I was installing. Ace guy acted like my request would require some special piece and there’s no way they’d carry it. Tried Lowe’s and not only was the piece cheap with plenty in stock, but the associate gave great advice on some tricks for installation. Ace has good products, but not advice.

For home or office, I can find hardware supplies at ACE. Last semester I took a couple art classes at the U and was able to find most supplies there as well. The service is top-​notch and efficient, which saves me time and effort every time I shop there.

There was a time that the only place you went for hardware was the little hardware stores located in strip malls and stand alone locations. Almost always they were associated with Ace and/​or Ben Franklin (for the crafty side of things). I am sure that these days only us old folks (35+) and small towners remember those days. I fall in both categories.
So, when you tire of the hugeness and seemingly no employeness of the Home Depots and Lowes of the world, you wander into ACE to find what you need and exactly what you were looking for. No, you can’t buy 10 different types of lumber, but you can find that one little hook that fit on the thingamajig that fell off the dohonky that goes to your door. That is the nice thing about Ace. They always seem to have the hook, dohonky and thingamajig that you needed and at a fair price to boot. To top it off you can ask the guy who works there what the dohonky is called and he can tell you, because he actually knows.
The 4^th S. Ace is in the former location of the old Barnes and Noble and is stacked wall to wall and floor to ceiling with everything from canning supplies to beer kits and thingamajigs and paint. Check it out next time you go to the other guys and nobody helps you.