Moonlight Limousine Co

Now he is lying to American Express so this matter will be filed with the BBB as nobody else deserves to be scammed.

I booked a round trip flight w/​this company and because of a change of plans, no longer needed the return trip. I called to cancel the return trip and was told there was a $ 20 cancellation fee, something I was not informed of at any time. I, of course, questioned the fee (a consumer’s right) and the owner said: oh, you’re one of those ppl? what does that even mean???
Not only was the driver/​owner ask far too many questions — many personal at that (and at 6:30 am), he was overall curt and unprofessional.
In addition, the car was very old, not so clean and the driver (owner) mentioned I shouldn’t ever use any other car service in Salisbury because he was better — WOW — the ABSOLUTE WORST customer service I’ve received in a very long time!
one good thing — I did in face receive my refund after 3 days!

I reserved a limo for our night out, 4 of us going to dinner & the Garth Brooks concert. Of course it had to be snowing. Our driver Laura showed up on time despite the snow clogged roads. We promptly left heading to Maggiano’s where we had reservations but I didn’t tell Laura what time our reservations were for. I didn’t want her to worry about getting us there on time in the snow. She drove Amazingly! We made our reservation in perfect time. Laura took her time got us to both of our destinations on time & back home. Other than when we stepped out of the car we couldn’t tell it was snowing. My friend has extreme anxiety about being out in the snow. & She was stunned @ how relaxed she was going that far in such conditions. We had a blast & Laura was a major part in making that happen. Job Well Done!!!

High marks on administration. Delivery of service was a «D» at best. The driver missed our house and blocked traffic by sitting in the car down the street. We ran to the car and knocked on the window to let us in. She mummbled a few words and we got in the car. I asked her if she had a GPS and she didn’t respond. I asked her a second time and she replied, «I said yes» in a very condescending way. When we asked where the seat belts were she replied, «they are there». The car was dark and lighting poor. She didn’t help with the lighting situation, even after we asked. She seemed annoyed the minute we got in the car. When we got to our destination I asked her if she could stay in the parking lot in case we needed somthing in the car. She handed me her phone number and said she was going to get something to eat. Over all she was gumpy and not the least bit friendly. I It was not a good experience and I would never use them again.