LensCrafters

I had a great experience here when I needed to exchange a pair of sunglasses I purchased in Boston for a pair I saw online and were supposedly in stock at the Salisbury store. The staff were really friendly and helped me find what I needed. I typically like to browse the racks and find what I want/​need by myself without feeling pressured to buy. I was a little bummed that I couldn’t find the particular pair I was interested in just on the rack, so I had to work with the assistant manager to find the pair I wanted. Not all LensCrafters carry Tory Burch sunglasses, so I was fortunate the Salisbury store did (who knew?!) but bummed I couldn’t find the pair I wanted. The racks weren’t organized by brand and the trays were definitely hard to sort through.
However, the manager went through all the cabinets to find the pair I wanted. Naturally, I didn’t know the style number to make it easier. «They have a brown frame,» I said. Yes, that would really narrow it down. Sure enough, the pair was in stock and they were able to find my account based on my phone number. Bonus, my AAA membership number was associated with my account that saved me 30% off my order. How awesome is that.
Cute Tory sunglasses, a matching Tory sunglass case (and lens cleaner). And let’s not forget the LensCrafters return policy. 90 days!
And for the record, I ended up liking the Tory sunglasses and the ones purchased in Boston so I kept both pairs much to my husband’s chagrin.