WINN KAREN L MD

While seeing Dr. Winn I was always happy with my treatment. I found Dr. Winn pleasant and open & willing to spend time with me. I am disappointed she closed in such a disfunctional manner and am hopeful she will resurface with full disclosure for all her former patients she left high and dry.

I’ve been trying to get in touch with her office for a few years since she closed. For a while the phone number still worked. The number doesn’t work anymore. I spoke with whoever answered the phone maybe about a year and a half ago. She was one of Dr Winn’s assistants. I told her I needed my medical files. She told me all patients records were inaccessible in a storage facility. She said Dr. Winn would reopen her office shortly within the next two months as she had already found a new office location. She said that then all of Dr. Winn’s patients would have access to their records. Dr. Winn, however, has never reopened her practice. The phone number listed for her that I called before no longer works. I have never heard of a doctor closing down her practice, never reopening it and keeping all of her patients records. This is so unethical and unprofessional. Does anyone here know of a good number for her or how to get in touch with her? Her website has her old info. Why even have a website with old contact info? The number I called was her office number 831−755−0900, it worked for a while after she left that office on Blanco. I just need my medical file! Here is the link to the Medical Board of California. You can make a complaint by writing to them and mailing in your complaint or by submitting a complaint online using this link. You will have to first send a certified letter to 1260 S. Main Street suite 202 requesting your medical records in writing. Then of course your letter will get returned to you because Dr. Winn is no longer there. This is proof the Medical Board needs that you have requested your records. Dr. Winn has 15 days to comply. By the way this address for her is the same address the Medical Board had on file for her even though it has not been active for about 2 years!!! Keep the receipts from the post office as you will need it for the complaint, without the certified letter your complaint will get thrown out. Here is a link for the medical board, copy and paste it.

Do NOT recommend! If I could give a zero star I would.
I was with Dr Winn for over a year, which ended up being a risk to my medical health, expensive, and extremely frustrating.
December 2013, Dr Winn suddenly ‘moved’ her practice. I had no idea until after I made 10 phone calls. A rude staff member answered and said, «Dr Winn can’t see you for your upcoming appointment because she is moving.»
One month after that, I got an ‘I am moving’ letter with no future date to resume, no new address, no way to contact her in the midst of requiring important RXs.
Today, 4÷24÷2014, Dr Winn still has not opened her practice back up.
When I call her number a recording says «Call back in May for further information about Dr. Winn’s taking appointments.»
Meanwhile, I have called repeatedly and written a letter with my signature sent directly to Dr. Winn requesting my records. Nothing! My new doctor can’t even get Dr Winn to respond.
I have established myself with a different doctor now. I am having to start all over again with labs, appointments, checkups… $$$!! I wish, by law, doctors who leave their patients high and dry, like Dr. Winn did, should have to reimburse patients for their wasted money.
I see other reviews stating that the staff was rude. I would probably agree with that. I think they were overwhelmed, understaffed, and obviously in chaos (reflective of the Boss Winn).
To get medication authorizations, I had to constantly be on certain staff to follow through. It would take 2 to 3 months to get staff to follow through with an important medication authorization with insurance.
I asked about certain staff member why she took so long, and she said to ask Dr. Winn to hire more staff so things could get done efficiently. So I did. I asked Dr. Winn why she shouldn’t just hire another staff person so the office could operate more efficiently. She did not like my question!
I also reported to Dr. Winn face-​to-​face that a medication had been called in to my pharmacy by one of her staff with a dosage ERROR. Thank goodness I caught the the error. When Dr. Winn looked at the medication she told me that only she should have called it in, not any of her staff.

Front desk staff were horrifically rude. I can’t speak to the skill of Dr Winn because I never actually saw her. The receptionist scheduled my appointment when the doctor wasn’t available and didn’t bother to call and let me know that the time needed to be changed — I found out when I arrived for the appointment. I was so put off by their attitude I didn’t bother rescheduling — I’ll find someone with better support staff.

I’m sorry to have to agree with the other two reviewers (as of this time). The only reason I can give 3 stars is because I have seen Doctor Winn for at least 10 years, and I like her very much. But her office staff? Unbelievably disorganized and dysfunctional. After this past visit, it took me repeated calls for almost a full month (9÷26−10÷24) to have them call in a prescription that Doctor Winn herself had suggested while I was there for my visit. This past weekend, when I went to pick up some routine refills, I found that the pharmacy request was sent back denied! Fortunately, pharmacies can give 3 at a time for patients that have run out, or I’d be going without important blood pressure meds.

i’m glad to hear i’m not the only one feeling this way, and i completely agree! i like Dr. Winn she is very helpful and listens to my concerns and takes the time to answer any questions i might have during my time with her. Though the office staff is not kind and can be out right rude. For this last year ive had to call for two months leaving messages without any return call. its been a headache & more stress added to my problems. I am sad she is unable to get a friendlier & more helpful staff team.

The office is dysfunctional. Messages not taken properly, calls not returned, and the staff just don’t seem to care. Been there many times and they never remember me. Always get samples and while I appreciate that, I have to keep calling to get my meds. Very frustrated with the office. I like the MD but fear she is overwhelmed.

Love the doctor but can’t stand the staff!