Monterey Bay Granite & Marble Inc

I grew up on the peninsula and a childhood friend of mine is a high end contractor here who builds multi-​million dollar homes from the ground up in Pebble Beach and Carmel. He uses Monterey Bay Granite for all his jobs and recommended that I use them when I started renovating my house in Pebble Beach. I used them for all my kitchen counters and island which was a lot of square footage.
I am extremely picky and usually can find, and do find, something wrong with most work performed. It bothers me so much, that I feel like I have to do it myself or micro-​manage the job like I am the contractor. I was completely satisfied with their work. The communication was excellent and the final product was beautiful. Most importantly, they had the best pricing. I got bids from one other company and they were 25% less.
The two main guys I worked with were Gus and Carlos. On my job, Carlos handled the in-​shop stuff and fabrication and Gus was the one who pulled measurements and oversaw the install. They are really good guys. Easy to talk to, responsive and straight-​up. They are good people.
I had them fabricate and install a bathroom vanity top in my guest bathroom as well because I was happy with the kitchen results. That was completed with no hiccups whatsoever. They even came back to my house to cut an additional hole in my kitchen island after I later decided I wanted to add a garbage disposal. They did this free of charge. I am completely satisfied and will use them when we do the master bathroom (which is next.).
With respect to the Unilocal reviews that are less than excellent, I am not sure why those individuals claim they had a bad experience. Mike G’s job and post is from six years ago so perhaps they had growing pains back then. As far as the delays he talks about in his post, I don’t think it is realistic to expect any company to make your job a priority when it is so small. These guys are doing whole house installs that cost of tens of thousands of dollars. These jobs are for contractors (like my friend) who are under deadlines and with whom they have established relationships. Naturally, they would prioritize those jobs over Mike G. the homeowner who brings them one $ 300 vanity to fabricate. I assumed that’s what happened and that’s just reality.
With respect to Ms. M’s post, I think it’s crazy that she would give a negative review because they didn’t hold her granite for THREE years! They are not a storage facility or consignment shop. At a minimum she should have followed up with them periodically to make sure that her left over granite was in safe-​keeping. I had three 10×6 slabs delivered there and they held it just fine for me in between the 4 months between the kitchen install and guest bath vanity install. They are still holding remaining material for my master bath vanity. I feel completely comfortable with the material in their hands.
I recommend this company and these guys. Five stars all the way! * * * * *

Beware of this place. We had them do our condo (kitchen counters, wet bar, 3 bathroom vanities, and fireplace mantle). Work was fine except for fireplace mantle. It came out crooked. Made them tear it out and do over. We had a huge slab left over. Carlos said we could leave at his site and if someone wanted to use it we could get some cash for it. No one used it according to him. 3 years went by. I called him and he said it was probably gone. He said it may have ended up at the dump. He never communicated to me that after time passed that this could happen. Last I heard from him is he would look in yard to see if it was still there. Haven’t heard from him since.

I went to Monterey Bay Granite & Marble with a simple job; a small granite top for a vanity. I even gave them the old vanity top so they could use it as a template. After weeks of delays (they never called me or returned my calls; I always had to drop by in person to find out the progress), they finally finished. They got the measurements wrong on the holes to be drilled for mounting to the vanity; they got epoxy in the bolt holes; and they got the measurements wrong for the drain hole and faucet hole. I took the top back and had them do it again; it took another two weeks. This time they installed the vanity mounts on site in order to avoid the epoxy and granite chipping issue that happened before; however, they still got the measurements wrong on the mounting holes which forced me to drill new holes in the vanity and fill the old ones and re-​stain. Moreover, they got the diameter of the sink drain hole wrong and I had to bring it back and get it re-​drilled.
The workers here are incompetent. The manager is nice when you go see him in person, but never returns phone calls or communicates to let you know the progress of the project. I would NOT recommend this company even for a small job like mine.