Culligan Bottled Water & Deionized Service

We had a water softener as well as a reverse osmosis installed in February. Let’s just say we can’t believe we waited 10 years to have this installed. We couldn’t be happier with the service we received from start to finish. From Bob who came out a day after we called to get an appointment to John the service guy who came out to install both units. Not to mention #1 guy Mark who came out to do the site survey. This all happened within 2weeks. This Saturday the reverse osmosis light stopped working. I called (on a Saturday) got an answer, yes a live person, who said a Tech would call me back. Within 30 minutes Angel called back. After hearing my issue he advised #1 Mark would call me Monday. Long story short I talked to Mark Monday, he worked around my schedule, had a tech out here within my available time frame and BOOM problem fixed. Would highly recommend this company. Did I mention I was not charged a dime, yes unit was covered under warranty.

Approach with caution. Better yet, avoid. A Culligan salesman from this office — a effusive, too-​friendly, used-​car-​salesman type of guy, promising me the sun and the moon and all the stars — sold me an installed pH adjuster for my well water several years ago. He told me that I could refill it with media myself. He sold it to me primarily on that premise, since I had been using a monthly canister-​switch-​out service by another company, which had become difficult to schedule, and that was why I was considering Culligan. The salesman’s claim was a bald-​faced lie. He also told me that I would get a full laboratory analysis of my water as a contract bonus. That, too, was a lie. He lied and lied, and then he lied some more. After I had purchased the unit and had it installed (requiring more — surprisingly incompetent –plumbing work and expense than had been estimated), I contacted the Culligan office to follow up on everything the salesman had let slide, as well as to complain about the many installation issues I had experienced (including having my bathtub fill up with filter media). It was only then I I learned that, contrary to the salesman’s assertions, I would have to pay to have the canister removed and refilled off-​site every few years. That is an expense of hundreds of dollars (I think it came to almost $ 600 last time), and by then I had already spent well over $ 1000 for the system. With some fighting on my part, I did get Culligan to do the water analysis, but they just laughed off the dishonesty of the salesman. I am now stuck dealing with this office every time I need to get my canister refilled (scheduling service is no pleasure). I am stuck paying a bill for hundreds of dollars. I wish I had stayed with the monthly service by that other business You have been warned.

This review is for our business, but I also have a system at home.
The water in our area can best be described as «chewy to chunky.» I was done with constantly replacing plumbing fixtures in our 25,000 square foot facility. I called Matt H. at Culligan and he made an appointment with me for the next day. After completing a site survey and reviewing our water bills, he was able to provide a quote within two business days. Once I approved the more than reasonable bid, Mark #1 called me to schedule the installation. (There are two Marks in the Service Department. I think everyone at Culligan has a name that starts with an M. Requirement of employment? I guess I will never know.) Mark #1 was very flexible with my schedule and made sure I experienced minimal disruption to service. Mark #2 came out within a week and did a professional job of pouring the concrete and installing the system. Dare I say, Mark #2 was almost TOO polite! (How many times can I be called ma’am in one day?) The quarterly service for salt delivery is a no-​brainer. Why would I pay to send someone to Home Depot for pellets and risk a back injury as they lift 150# of salt into the tank?
We’ve had the system for about 6 months and I couldn’t be happier. I plan on saying goodbye to a new water heater every 5 years, crusty faucets, ruined RO systems, and corroded pipes so nasty it’s like a science experiment gone wrong. Once you go soft… you’ll never go back.

If it was NOT for Caring Business Persons like Joseph M. Hebert (President/​General Manager) Of Culligan Whom has responded to me apologetically And Has Rectified any Misunderstandings I may have had with The Culligan Water Distributor In Salinas, Ca… We as a Business to Customer world would be in a world of hurt.
I thank you for Your recent actions to satisfy me as a present customer.
I Do Recommend this Water Distributor and hope you have a Great Experience As well.

I am very happy I installed a water softener. The water in Salinas is terrible. It is bad tasting, leaves so much residue in the shower and you could see a film rise to the surface when you boiled water. My skin doesn’t itch anymore, my hair is soft and I can actually drink the water from the tap.
They were fast, knowledgable, professional and on time. Great service and I’m glad I called them.