Volkswagen of Salem

I was pleasantly surprised with the outstanding experience my wife and I had at this dealership. We were greeted at the door by the salesman named Anthony. We were treated with the upmost respect throughout the whole process. I’m 69 years old and have bought a lot of cars in my life but the experience I had at this dealership is beyond reproach. I will recommend this dealership to all my friends and family. Thank you Anthony for all your hard work in making this deal come together for us.

VW was voted the best car on earth by Top Gear BBC recently, and VW Salem is a fine representative of this reputation.
The new showroom is beautiful and very very modern, their lobby is comfortable and warm, you can wait there comfortably for the services on your VW, be sure to check out the very cool latte machine!
Everyone there I met was above-​board and by-​the-​book, upheld the standards of service VW established decades ago.
Your auto is in excellent hands.
The part dept/​gift shop is the best in Salem, very knowledgeable and helpful, and sells German-​made parts when they are available (as well as parts from their European and South American partner factories) there are no shortage of parts– even for older VWs.
The inventory is what you would expect from VW, true, dependable, solid.
Thank you VW Salem.

Customer service is dead, at least as evidenced by this car dealership.
I was interested in buying either a new Golf R or a new Golf GTI, but obviously wanted to test drive before deciding. We spoke to the dealer on the phone, confirmed we could test drive both, and scheduled an appointment for that afternoon. When we arrived (a half hour drive away), we were informed we could not actually test drive the Golf R without putting a deposit down on the car first! When asked why we were not informed on the phone before adjusting our schedule and driving 30 miles, we were given the excuse «it was a new employee that talked to us».
I think it is ridiculous to require that someone decide on a car before driving it, but at least they could tell you in advance. I doubt I’ll be buying a VW anytime soon, and never from this dealer!

I am not a fan. I just went in for a test drive. I told them I was not buying that day. They badgered me, pushed me, and insulted me. When I told one guy no, he got an even more aggressive guy to come push me more! I plan on purchasing a VW soon, but I am NOT going to get it from them!

New location is great! Car has been serviced there twice now, and all staff are super friendly and helpful. Very welcoming environment. The sales floor is brand new and nice and bright! But beware, if you want to exit back onto Cherry (Southbound), you have to zigzag your way back around to Salem Industrial, then hit the light at Cherry. Because if you leave the way you enter, you’re forced to go north on Cherry.

Good peoples down there at VwOfSalem. Traded in my F350 and they gave me what I asked for it. 10k. Got an 06 Jetta 2.5L and they didn’t hit the payment I wanted (at first) but we’re only 25 $ off. The finance guys worked for 5 days and they ended hitting my payment! Fixed a couple light issues with the car before leaving. The light issue arose again and already have an appointment to fix it, free of charge of course. Only reason it’s not a 5 star is strictly because the lot guys are slow as hell detailing a vehicle. Luckily my dude Curtis hooked it up and made sure I come in soon to get it washed for free. Better believe I’m going to dirty it up nice and good. All in all, a great experience at a dealer and gave much respect to my wife son and I. Oh, I also had all the ducks lined up before going down there mainly by phone (pics of my truck, a pencil ready to sign when I got there etc) give Curtis a call if you need a new or used VW or any other rig for that matter.

Friday afternoon I contacted the Online Manager Jim Phipps and he worked with me over the phone for the rest of the day and Saturday morning for the best deal. When I arrived to the lot I only had to test drive the BMW and sign the papers. This was by far the most easist, stressfree car buying experience ever! I recommend this place to anyone looking to buy a car. Jim actually had another customer arrive the sametime I did and Anthony closed the deal. Great teamwork buy him and the whole staff. We are pleased.

If Unilocal would allow zero stars I would rate this place a zero. 2 months ago I took my pristine 2010 Jetta TDI in for a computer update which I received a notice in the mail. I scheduled the «update» and only 2 days later after it had been done, my expensive upgraded factory stereo quit working, 2 weeks after that my air conditioner quit working. In my opinion it is to coincidental that my car had been performing perfect for 5 years. I went in and discussed with the service department what happened, and of course the «computer update» had nothing to do with «the sudden problems» to my car.
If they can’t make it right with me, I will never use Volkswagen of Salem again for anything, not even check the air in my tires!
Of course they are happy to «diagnose» the problems for a fee. I hope if you chose to use the service department here, it goes better for you than it did for me.

Buying a car could not have been easier. Seriously. we were out of there in less than two hours and ended up with an absolutely beautiful car. We had a such a fantastic experience with the crew at Volkswagen of Salem and highly recommend them. Ask for the good looking Jesse (Jesse Kinney) if you are looking for a knowledgeable, personable, low-​pressure buying experience. Ryan, the finance manager, shopped my loan the following day and saved me an additional two points after the fact. How awesome is that?

Top notch customer service. From Greg the service advisor to Rocky their shuttle driver, I couldn’t be happier with the service we recently received by this dealership. We have a new to us 2011 VW Routan we purchased this past March, and took it on our annual Seattle to Southern California road trip vacation. We had the 40k service done before leaving so felt confident the car would be dependable. On our trip back about 4 hours away from home the battery light came on about 730 pm on a Monday. Long story short– our car had to be towed from the side of I-​5 at midnight to a motel and then was towed to this dealership in the morning. Greg and his team took care of us as best he could. It turned out to be the alternator and he ordered the part to be overnighted. Rocky the shuttle driver was fun and very informative being this was our first time in Salem. He picked us up in a van large enough for my family of 6 and 2 weeks worth of luggage. He even offered to take us to a drive they to grab lunch in case the service on our car took longer than expected. Greg was kind enough to wave our warranty fee after all of the trouble and stress our family had endured. This is a great dealership with friendly service that goes above and beyond. They have a clean waiting room, clean restrooms and free yummy coffee. Look no further for your service and car buying needs.

This place is awesome! Got a new 2015 Vw Passat tDI. They gave me a killer price and actually beat Dick Hannah when it came to pricing! Omar & JJ is who I worked with and I would highly recommend this dealership to anyone!

I spent $ 2k doing maintenance on a 5k car… only to have the AC and the heat/​cold settings not work after the service and they were fine before the service. So I took the car back and spent two hours waiting in the lobby for them to tell me what was up. They came back and said it was nothing they did during the repairs but they did not know what the issue was. Um, thanks for nothing. Apparently even though they knew I had to wait for the car on Saturday, they only have one service tech in the store. That means although I waited for 2 hours, that’s not the amount of time they spent looking at the car. I feel like they just wasted my time… and now I have to go to a different dealer to try to figure out the issue and waste more time. I sincerely hope it was not anything they did that caused the issue and it really is a «coincidence» that the AC and cold air don’t work.
The service tech was kind and helpful, and understood my frustrations (and bitchiness) but when I asked how much it would cost to fix it and he didn’t even know what the issue was after making me wait for 2 hours, I decided to give my money to ANYONE else. I took my car to them because they are a VW dealership and figured they’d treat me better than anyone else, and would know what they were doing without wasting my time. Apparently I was a bit mistaken. I’m disappointed and praying they didn’t mess anything up.

We had a great car-​buying experience at VW of Salem. I needed to buy a car, right away, as mine had been totaled and I was running up a tab on a car rental. I test-​drove several makes and models in Portland, then settled on a VW Golf. After doing a lot of online comparison shopping for the best price, I saw that the Golf was on sale at the Salem dealership. There was some confusion about the internet price we were quoted, but Ryan, the sales manager, negotiated a more than fair price to maintain their goodwill. We didn’t get to the dealership until almost 5pm on a Sunday, but we were not rushed. Rather, Jim Phipps, the internet manager helping us, encouraged us to take a test drive in the car we would be buying. Everyone there, from our sales person to the sales manager to the finance manager were extremely helpful, friendly and professional. Our experience turned around all my stereotypes about car dealers. The professionalism was leagues ahead of some of the other dealers we had visited (although I must say that the Portland VW dealership also treated us well — they simply couldn’t match the price.) We closed the place down, at 9pm that night, after being carefully walked through every feature of our new car. I drove home happy!