U-Haul Moving & Storage of Salem

If possible, stay away from this Uhaul location.
I booked a reservation with this location a week in advanced, they asked me what times I will need it for and I said 7 am to Noon. I picked it up at 7 am last week and the staff was friendly for the most part. She stated I had to get the rental van (20 dollars for the day), by 11 am although I reserved it for an extra hour. After I left, the employee called me well before 11 am asking «when I will be back because there are more people waiting.» I stated it’s not even 11 am yet and I will be there shortly. When I arrived after putting gas in it, it was 11:16 am. I then had to wait in a line for over 20 minutes (not exaggerating), when I FINALLY got to the counter they put my «check in time» at 11:45 am… Which wasn’t at all correct. They charged me for the WHOLE day when we were just a couple hours. If I was the manager I would certainly want to know how terrible this location is. Step it up… What a let down!

Honestly, I should have read the reviews before stopping in. How hard could it be to ring up boxes? Horrible customer service!

I went In the store to pickup a truck I had reserved online. The place was empty and had me waiting for 20 minutes before the guy got off the phone to ask what I needed. The customer service was terrible and the man behind the counter was extremely rude.

Do NOT rent anything from here or use the storage unit. Understaffed and the facility is dirty. Besides one staff member being helpful the manager and others were rude. The bathroom did not have any toilet paper and when I asked they told me it wasn’t their problem. The storage unit facility is DISGUSTING. The unit I was offered had a beer bottle above it, wiring was cut, and did not offer to fix it or give me another unit. I have never experienced such poor customer service in my life. For the money I have spent renting a truck I expect more from a business such as Uhaul. Owners need to be held responsible for their poor services.
Update: I spoke to customer service and they were very helpful in assisting me with this matter. Someone contacted me directly about moving my belongings from salem to danvers. The danvers storage facility is about 6 miles away and much better quality. The staff are friendly and professional. Thank you!

Crack heads.