The UPS Store

If I could give 0 stars I would. I use UPS almost exclusively, and have frequented this specific location for several years. I made a phone call to ask a question regarding a package and without hearing my full sentence a female employee began talking over me and demanding I wait while she gave me an 800 customer service number for the main company (not what I wanted). When I told her I didn’t appreciate how terse she was being and I would like to continue my sentence she hung up on me. I called to speak with the owner and all he had to say was «…okay.» I’m so flaming pissed that I’ve gone here so long, never again!!!

Wow, customer service is not their strong point! I sell on eBay & Amazon, so I ship out lots of items every week. I came in the other day with about 8 boxes ready to ship out & already labeled. All the lady has to do is scan them in and put them in back, but by the third or fourth one I notice she is annoyed. She asks how many more I have, I tell and she takes the current package in back while muttering.
Anyway, I’ve since been frequenting the UPS store a little further south on commercial street, and wow what a difference! They seem to know that taking packages is their job, they even have a handy dolly sitting outside for people like me with multiple boxes!

Let me preface this morning saying that I did read the previous members experience prior to visiting this UPS store. Since I wanted an alternative mailbox I thought I would give it a shot. I did meet Marsha and she smiled however I was assisted mainly by Agustus Cook who is listed as the owner. I found him to be pleasant and very professional. It did take a bit of time to get the box but Agustus did apologize and I really had no problem since I know that process is not the quickest no matter where it is handled. Agustus explained that they were a new franchise and had been at their location for about a year. I believe this is a family business with the mother and son handling the majority of the day to day operations. Because Marsha is a little older she seemed to get easily frustrated by simple technology. For example. when a customer brought in a USB to have docs printed Marsha struggled with plugging the USB stick into the slot and then with the usage of the printer. She became visibly frustrated and asked her son to take over while she took over assisting me. He finished the task and then returned to me. This is not a negative… It is just something to know. I did notice that their Priority Mail prices are about double what they would be at the USPS so I made a mental note to use USPS for mail and UPS for large packages etc. all in all it was a positive experience and I have no issues with giving them my business. Of course should that change I will update my review!

Let me preface this review by informing you that I have always and will always continue to use UPS for my mailbox and shipping/​receiving needs, BUT not this one! Early this month I needed to mail some documents to another state. I provided Marsha (one of the owners) the return address label for where I wanted my letter to go and asked for the cheapest way to mail it. Rather than shipping it metered (a couple of stamps) she insisted the only way to send it was priority for $ 10.79. Even after asking how it was sent to me for only $ 1.19 (I showed her the envelope the documents came in) she said she didn’t know how that was possible. I conceded only because it was important to me to get it out right away and shipped it priority. About 3 weeks later I checked my mail (at a different UPS Store) and there was the letter I sent out, return to sender non-​deliverable address. After reviewing the address I realized the last digit in the zip code was transposed and therefore it went to a completely different city than intended! Seeing as how I knew everything else was correct, I looked up the correct zip code and sent it metered from my UPS Store for about $ 1.69. Of course I took a copy of the envelope first to go back and show the 2755 Commercial store! Upon entering the store I originally shipped it from I was kindly greeted by another man «how can I help you». Marsha was there as well. I respectfully stated that I was hoping I can get a refund for a letter I sent earlier this month. Verbatim Marsha said «not at this store» without any further information and as I was halfway walking through the lobby. I began to explain what had happened including the important piece of information I gleaned from my UPS Store; that after inputting the address incorrectly, Marsha was met with a pop-​up alerting her that the address didn’t exist which she in-​turn had to override. While I explained this she used two curse words (not entirely directed at me but clearly because I was there) and walked away multiple times. The gentleman however was very friendly and handled my issue very professionally. It wasn’t the money so much that it was the principle.
It is my recommendation to travel a little further south on Commercial to the UPS Store next to Goodwill, I’m sure you’ll find better service there!