The Grand Hotel in Salem

This is the best hotel in Salem. It is clean, convenient and has a great restaurant. The front desk staff are amazing. My colleague is a hysterical nutcase and Kristi stayed calm dealing with a «missing» reservation. I love Miyo. She always has a smile. They have well priced bottles of beer and bottles of wine in the reception shop. There is a nice gym and pool with a jacuzzi. My only complaint is that most of the rooms have windows that open to the roof where there is a field of hvac condensers that are so loud it makes it impossible to leave the windows open. Rory in group sales is not really on top of things and the conference service people are hard to get a hold of.

We stayed at this hotel as a family of 4 right after Christmas to visit family. The hotel was conveniently located in the center of town and within walking distance to restaurants and a Starbucks. The hotel seemed about ½ full yet we had to wait until 3pm to check in. Not a huge deal, but it didn’t seem like they were full, so why the wait? Overall, the hotel was great for what we were looking for. My only real complaint is that when I called to make my reservation, I clearly and explicitly asked if the suites had doors between the bedroom and living area, and was told yes. When we get to the room, no door, not even a partition. A little annoying as when our children went to bed around 8pm, my husband and I had to turn all the lights off and read on our iPads. The breakfast was good in the morning. Staff was very nice. There is definitely street noise, so you may want to ask for a room not on the Liberty side.

We’re staying in Salem for the night, and decided on staying here for tonight.
We had a last-​minute reservation and was able to get in right away. The room wasn’t heated when we got in, but after it’s turned on, we started to warm up and relaxed. Only problem was, it’s a little too noisy, it won’t stop humming, it was annoying. Other than that, we both slept well.
We have complimentary breakfast buffet. Great selection, lots of different fresh fruits, and hot cocoa which is exactly what I need for the rest of my day. Hubby had coffee to go, too!
We will come back again, in 2016.

Terrible! If I could rate them with a negative star I would. I have never experienced worse customer service in my life. I literally had a drink ripped out of my hand and spilled on me in the elevator from an employee. The employee with his man-​bun walking around all high and mighty deserved to get punched in the face multiple times. He and the other staff members were disrespectful to myself and my guests. If you are considering renting out the venue or a hotel room be warned. This is just a fraction of the frustration I have towards this place. Take it from me do not stay here.

Terrible! If I could do negative stars I would. The hotel itself was nice but we attended an event over the weekend and a few of the staff members who I plan on speaking to management about were extremely disrespectful and rude. We were stopped in the elevator where my boyfriend and his friends had their drinks literally ripped from their hands by a very rude man spilling it all over our shoes and then proceeded to sarcastically apologize to the waiting people that he had to clean up this mess. We have never treated so poorly! I would be mortified if my guests were treated so rudely and would NEVER host an event here. Seriously the attitudes we dealt with all night from these people put a huge damper on our moods for a night we look forward to all year. Very very disappointed

I attended a wedding here, and the service was fantastic. You can view pictures of the banquet room here:

It’s nice to stay in a non-​chain hotel that is well-​maintained with attentive, professional staff. The Grand Hotel hits that mark.
Free, underground parking, large nicely appointed rooms, a decent restaurant, free breakfast and an easy walk to shop or enjoy other downtown restaurants. Meanwhile, the AC worked great, the shower had good water pressure and with the windows closed I couldn’t hear a peep from the street.

Great hotel for the price. Restaurant downstairs is convenient with good atmosphere and great food. Would recommend strongly anyone staying in Salem to check in!

We were in town for a wedding and upon 3:00 check-​in were told our rooms were not ready. The people behind the desk were clearly frustrated (apparently some previous guests had overstayed). We all wondered how to get ready, we were left with not options other than to take turns using the public restroom near the lobby, or the lobby itself. There must have been about 12 of us. Not and ideal place for hair, make-​up and dressing up.
We were told it would be about a half hour (which we did NOT have to spare) but tried to make the most of it. When they still hadn’t called us, we called them and they said it would be another half hour. Really?
Had we thought this was remotely possible I would have booked the night before as well or stayed somewhere else entirely. It didn’t even cross my mind, as we had actually requested a 2:00 check-​in if possible. We eventually had to just leave for the wedding.
We did eventually get a room to sleep in that night. It was nice and the breakfast buffet the next morning was nice too. I was surprised, however, that no effort was made by management to follow up with us or make it up to us in any way. It was hugely inconvenient and unwelcoming. It’s just never happened to me after staying in hundreds of hotels.

We stay here every year for Salem’s 3 on 3 basketball tournament & this hotel never disappoints me (Well maybe the price this year, but it’s worth every dime) Staff is friendly and caters to customers… it is walking distance to the basketball courts & to Starbucks. The complimentary breakfast is very good & has a great variety of food. Free parking & free wifi is a great bonus too!
Booking next years stay, when we check out!

OK, so let’s start with all of the other reviews that go on crying about how loud the elevators are, or how slow they are, or how there was a loud party, or they got booked too close to the HVAC, or too close too the street…
You people are children, and should stay at a holiday inn near the freeway.
We just spent 4 days at the Salem Grand and we were on the 4^th floor right over the main entrance. Guess what? We heard the occasional open piped Harley go by, and a garbage truck, and even a fire engine! Whatever… In any hotel you are going to hear the lead foot above you, the Harley outside, or the wild party down the hall. These things happen everywhere. Now that we have cleared out all of the kids, let’s talk like adults…
This is a great hotel! Parking in the basement is awesome and the fact that you have to take an elevator up from the parking, then cross through the lobby to get to the elevators for the rooms is a safety feature that most people overlook. I arrived here thinking that I had to worry about getting lost from the garage to the lobby or other elevators. Then I realized that the «lost people» must have been drunk or just get lost easy. Just pay attention to your surroundings, ie. the signs on the walls and you will be fine.
The only bad thing we found with the hotel was the pool. It’s indoors and because the «little ones» are in there all day, when you walk in, the odor of chlorine and peepee will just about knock you out. It doesn’t seem to bother parents though as obviously they are used to it. So if you don’t have kids, blow off the pool.
We got a suite on the 4^th floor facing the street. It was just fine. If you are bothered by the traffic, go get a Xanax, or don’t stay in a hotel in the middle of downtown at a busy intersection.
In our opinion, this is the finest hotel in Salem.
Here’s why…
The staff Rocks!!!
No really, they do. From the front desk staff, to the reservation team, down to the housekeeping staff, they are all really friendly, professional, and totally want to go out of their way to make your stay perfect be it at 0630 to 0350, they will drop what they’re doing to help you and try to get you what you need. This is a modern era hotel that has an olden days attitude. Best staff ever!
We stayed for 4 nights because it was convenient to a wedding we were going to, and we had not one problem with the room, the facilities, the staff, the restaurant, or «getting lost» like others have posted. After many trips from the garage to our room, we came to the conclusion that if you got lost in the trek from the garage to the lobby, you must have driven there in a «short bus» and should have probably been there with an adult to guide you.
This hotel is elegant, and even though it’s a relatively modern build it retains the old world charm and staff attitude of the 1800’s when staying in a hotel was a real event, not just something you do.
Yeah, you are going to hear the little ones stomping around upstairs, but then again, we have encountered that from Alaska to Australia. It’s not the hotels fault. It’s the fault of parents that let their kids run wild like little animals.
If you are a couple, and looking for a killer place to stay in Salem, I say get yourself a little suite here at the Salem Grand. You can get one with a spa in it, but we just had a regular king suite, and it was perfect. It’s a great base location to go and explore the city on foot, and if you want to venture out to the wineries. Witness Tree, RedHawk, and Willamette Valley Vineyards are top of the list for us. But the hotel is great. Really great. I will adjust all of my future trips so we can stay in Salem and we will only stay at the Salem Grand Hotel. Great staff, great hotel, you have made us loyal customers. We will never stay anywhere else because of your excellent staff. We figure why mess with perfect and your restaurant is also world class!
P.C.P. 414…

Date visited: Nights of July 9 & 10, 2015
This hotel ranks as one of our favorites in service, quality, and amenities, second only to The Grand Del Mar in San Diego area!
We stayed here two nights while we visited the Enchanted Forest in Salem and the Evergreen Wings and Waves Waterpark in McMinnville; sure it was a 30 minute drive to the park but to avoid the crowds at the hotels situated closer, it was well worth the drive through the beautiful fields of Northwest Oregon. And then the ambiance of the Grand Hotel and the adjacent Bentley’s Grill and Lounge (in another review) made this a perfect choice for our visit to the Salem and McMinnville area.
The staff is friendly, courteous, and outright honest. On check-​in the young man checking out reservations noticed my wife accidentally made an error, highlighted it to us, corrected it immediately, thus saving us quite a bit if money. Other hotels we’ve stayed in the past weren’t so forthcoming with these errors — this simple act by the GH staff spoke volumes at what this organization represents.
The rooms of the GH are decorated very nicely, with comfortable furniture, and the beds were very, very comfortable. At all hours of the day and night it was extremely quiet except the occasional child yelling from the hallway, but if you have read any of my other posts, this is a parent issue — common consideration of and towards others is not as common as it once was!
Water pressure at all times in sinks and shower was great (my wife notices such things) and the flush of a toilet was not heard from upstairs or adjoining rooms (we stayed on the 3^rd floor); the room was exceptionally clean and fresh smelling.
The continental breakfast buffet was open promptly as scheduled and had plenty to choose from including a two types of scrambled eggs, oatmeal, a variety of cold cereals, plethora of muffins & bagels, and self-​serve pancake making machine and waffle maker.
Our 7 y/​o found the comfortable room décor and the pool area to be her favorites (especially the carousel horse in the lobby), along with the friendly staff; we have made it a point for her to display courtesy and manners to others in all situations and she immediately recognizes that in others — she was disappointed to leave and wanted to return even from our next destination on the Oregon Coast.
The location of the hotel is very convenient walk to the State Capital building area and the beautiful park areas surrounding it; in addition there are many quaint little shops, restaurants, and coffee shops in the surrounding neighborhoods, including a bridal shop right across the street for the Grand.
One word of caution, if you are driving an over-​sized (tall) vehicle their underground parking structure has a height limitation of just over 6 feet — we were driving a Toyota Sequoia with a Thule Luggage Carrier so were stuck parking on the street or the second night a staff member allowed us to park in the very front of the drop-​off zone out of the way of incoming and outgoing vehicles but this is very limited.
Overall our visit to the Grand Hotel in Salem Oregon was exceptional — for what you pay it is definitely worth a visit! Thank you again to the staff!

I debated long and hard between 2 or 3 stars. There is nothing wrong with the Grand Hotel– it’s pretty clean, staff are nice, and the rooms are big enough. The breakfast, while free is pretty lackluster. Think Denny’s and then take it down a notch.
I also thought it was a tad pricey for what I paid. Had our room cost $ 100 or so as opposed to $ 170 this would have been 3.5*.

Beautiful rooms in a great location. I’m here for business and next time I’m in town, I’ll stay here again. There is a delicious restaurant in the hotel too.

The Grand Hotel is amazing! I first came here 10 years ago for the grand opening! Beautiful rooms. Great staff and most of all convenient! They have a nice conference room and banquet room. I highly recommend this business!

This hotel is old and dated! The carpet is old and musty and has rolls on the floor. It has no safe and all of the room is soooo old! It’s dark and dingy! Not only that but the floor is very noisy, every time someone walks, the floor would shake and something in my room would rattle. I was not happy because I didn’t get a good night sleep! I wouldn’t recommend this place to anyone as this place. It’s just a dumpy hotel that’s has a convention center.

Stayed there two nights. Not a cheap place to stay but still fairly reasonable considering the breakfast you get in the morning.
The reason for one star is the following. The A/​C was broke and when I called down to have it fixed they she said give it 15 – 20 minutes for it to work, not good considering the room was 85 degrees. Finally it started and then stopped again.
The next problem was my girlfriend and I were laying on the bed and a man walked into the room who had just rented the same hotel room as we did, I asked to see his key holder and sure enough it was true, they had rented the room again while we were occupying it. If this had happened at 1:00am there would have been shots ringing out.
Next problem was since they probably recoded the room key to the man who got into our room my key didn’t work. So low and behold the next morning I went for a swim and couldn’t get back into the room. I believe Mika was the girl I rented the room from and the girl I called to complain to as well. So with water logged shorts and barefooted I arrived at the front desk dripping water everywhere with just a towel and got the key recoded. I think the front staff was amused.
None of this should’ve happened at a hotel of this caliber.

I spent my weekend at The Salem Grand Hotel. I work at a live in job, and stay at local hotels in order to, occasionally, get away on my weekend. The Grand was my chance at an ‘upscale’ weekend, and a little bit of pampering.
My first impression of the hotel is that while it is upscale, it is also inviting and in no way intimidating. The staff, from the front desk at check in, to housekeeping and breakfast attendants, are very friendly and made me feel at home in the hotel.
A couple of «stand out moments»:
Guest check-​in is at 3 pm. I was dropped off by my friend at 11 am, and my room was already ready. (The room was comfortable, and in fact I booked a double queen, because I procrastinated on booking the room through a travel site.)
On Monday, I was hanging around in the lobby, looking around and taking pictures until Bentley’s (the hotel’s restaurant) opened. When I finally realized my Kindle was missing and not just up in my room, I called the front desk and they were holding it for me.
The location is a plus. Downtown Salem. There are lots of good restaurants/​shopping/​site-​seeing around. Though my view wasn’t all it could be (above ground parking lot) —, the location was great.
Breakfast had a lot going for it, but I fell asleep and only had 15 minutes to eat, so I didn’t have a lot of time to spend savoring it. They do have waffles! The setup seemed very clean. (My ride picked me up before I had an opportunity to eat breakfast on my second day.) You might want to have an extra dollar on hand at breakfast for tips. You can also invite outside guests for breakfast, but that is about $ 12.
Incidental fee $ 100.00 — this covers room service, movies, the gift shop. I only ordered room service the second night, so most of that was put back on my card.
Room service is a plus. Only a little more (maybe a dollar) than going down to the restaurant.
Onsite restaurant is a plus. The food is very good. Desserts are great. I didn’t frequent the bar, but they have a huge wine selection, and fancy cocktails and ‘dessert drinks’ to be had.
They have an espresso cart next to the gift shop. (Did not try this time.)
In room entertainment: The stations on the cable seem like basic cable (About channel 70 is where it stops). I’m the type who likes to watch older shows, which are further up the television dial, but TV Land was available, and the travel & cooking channel. If you aren’t a tv fan, you can rent all sorts of movies from the television.
So, the places I usually stay at are, maybe $ 40.00 or so less per night. Is it worth $ 40.00 to stay at The Grand? I have to say: It depends. I would definitely choose to stay at the Grand if I were hosting family for a family reunion or wedding, or friends from out of town who might be more used to high-​end hotels. For me, myself, although the Grand is a lovely, comfy place to stay with an attentive staff, I think I just would rather have «my» extra channels (with the old tv shows.) and save a few dollars. I did have a lovely time, though, and would recommend The Grand as a great host hotel, when you want to pamper/​impress your party.

I recently stayed here on business last week. I ran into a buzzsaw with the weather, as it was uncharacteristically snowy and cold, but no fault of the hotel. The Hotel is located smack dab in the middle of downtown Salem, or whatever they consider to be a downtown. Compared to LA or NYC it’s not very exciting or sprawling, but then again what is right?
The people were nice, the lobby is grand with very high ceilings and wide. A little hard to determine at first where the lobby is coming from the garage parking lot, as they have the convention center tied to the hotel. Once you get to your room the accommodations are nice and spacious. The bathrooms could use a little work with a cracked dated sink, but very clean and well kept otherwise.
What’s the deal with their liberal upright rules about not cleaning sheets regularly unless you request it, as if that should even have to be an option and the water pressure in Oregon is so weak everywhere I go! How about less lecturing and more water pressure!
The breakfast buffet is pretty standard and common with what you would find at any major hotel chain. Not bad and not great. The staff is very courteous and tries hard. Their main restaurant is a good representation of the hotel. The staff is warm, caring and goes out of their way to accommodate you. The food is good, but not great. My standards are pretty high after eating in some of the finest restaurants in the world and eating in Italy, so their pizza is ok, but nothing to write home about. It’s good for the area so they overcompensate for the food with great service and warmth. Overall if I have to be in Salem again I would certainly stay there, but if they focus on improving the food and modernizing a couple of details they will really have something here.

Why my traveling compadre decided to pick Salem instead of something closer to McMinnville for wine tasting was beyond me, nevertheless, he picked it and we stayed. Once again, searching for the best quarters in town, we stumbled upon The Grand Hotel.
There are many perks to being in The Grand Hotel, that some refer to as the Phoenix Grand Hotel (due to the big etched Phoenix Bird in the main lobby), such as the
+ free underground parking
+ spacious jacuzzi suites
+ organic paraben-​free, sulfate free soaps & shampoos
+ free breakfast spread with tons of fresh fruits!
+ helpful concierge/​staff
etc… But all of those perks become irrelevant to me, from one entire night of not a mentionable amount of restful sleep.
The wall unit in our room was a nightmare; it would not set below 65 degrees and was extremely loud. It continued to turn on and off throughout our entire night, blasting through our attempt at sleep. It took an entire evening to cool down our room and when it finally did, the alarm to wake up went off. I don’t want to be bitter about it, but I would seriously never go back to this hotel, based off of this single experience. It was very, VERY uncomfortable. If you’re not sensitive to that sort of thing, then this is your spot. Go here! It’s a great hotel in the grand ol’ capital of Oregon. Just not the spot for me…