Sullivan Tire & Auto Service

Arrived a little early for my appointment to get my tires installed they were really helpful and really were informal about everything that was being done. I did take about 2 hrs since something came up that needed to get changed but they were quick about changing the bolt and got me in and out within the time frame. Will recommend coming to this place in the future

Great customer service! It was an icy morning when I felt so unsafe driving to work. I decided that I should have my tires checked out and found that Sullivan in Salem NH was open (7am!). I stopped in they quickly took a look at my tires and helped me make the most appropriate choice for my driving habits. The price was good, the service was superb, and I have been driving confidently to work in all kinds of conditions every since! Thank you Sullivan, I have found my new auto service center!

Heard a «banging» noise in my tire, and went to the tire shop promptly. Technician discovered a screwdriver in the tire, and thankfully fixed it. Saved me hundreds on new tires.

I usually try to avoid «chain» automotive service centers, but the guys at Sullivan Tire have definitely earned my repeat business.
I take 3 different vehicles to them for inspections, oil changes, and tires as well as some major repairs to my old Subaru.
They are courteous, professional, and always willing to work with me. They have a courtesy van to make dropping off and picking up your car a breeze and so far I’ve always been able to get the appointment slot that I needed.
Some tips:
Buy 3 get 1 free tire specials: You might find cheaper tires on the internet, but when they run this special, there is no reason not to shop here.
Lifetime Alignment: I live on a dirt road that is often more potholes and ditches than actual road. This one has paid for itself ten times over!
Chris R

I had a state inspection, an oil change, and a brake-​fluid change here in February. I was there for maybe 2 hrs.
I also had some other work quoted (Air filter, cabin air filter, spark plugs). The guy I talked to was friendly, and not pushy.
I was happy with the service I had done, as I was not going to replace the brake-​fluid myself, and didn’t have the time to change the oil that month.
I do have to say that I found the other quotes were pretty high — they use higher priced parts (compared to if you were to buy the mid-​range or low range parts yourself and do it). Not sure if you can request else wise.
I know they often have coupons available as well.
They called a few weeks later to see if I was happy with my service. I would likely return for things I would rather not do — depending on quote.

Well, I think they only deserve one star because they replaced my tires for me. It is the additional damage done to the car that I am upset about. They tore the wheel well liner and stratched the paint around the wheel well. Cost $ 400 to repair wheel well liner and not sure how much to repair paint. I called them and no ever called back! Not happy with them and do not recommend!

We had a great experience here, mostly due to the solid and dependable inspection Mike gave to a car we were thinking of buying. We wanted an independent mechanic to look over a used vehicle we were thinking of buying, and he told us everything we wanted to know and helped us negotiate with the dealer. He was knowledgeable, professional and very conscientious. It was a great relief knowing that someone had our best interests in mind, as relying on a car salesman to tell you the truth is never a good idea! The fee they charged for this service was very reasonable. Also, they squeezed us in at the last minute which we really appreciated as well. I highly recommend this place, and Mike specifically to do whatever needs doing. You won’t be disappointed!

It was time for my first set of new tires after my factory tires on my car needed to be replaced. I choose Sullivan tire due to the location near my work and a special 3 for 1 deal for a certain set of tires. I went in for my tires on a saturday. After a fairly quick service (about an hour and a half) there was a new set on tires mounted, balanced, and aligned. With this type of experience Sullivan would be a 4 star rating, maybe a 5.
However, there is a reason for my 3 star rating. After coming home and cleaning my wheels (they were extremely dirty from the shop) I realized that there were two wheels with a few very visible scratches. In addition to that there were a few chips on the wheels as well as a small section where the clear coat was removed on the face of the wheel. I obviously was not happy with the damage after spending a good amount of money.
The next Monday I brought the car back to show the damage expecting that I would have to put up a fight to get the wheels fixed. This was not the case however as the store manager Eddie was apologetic and non-​confrontational about the situation. It took another three days to get the wheels refinished while Sullivan paid for a rental car for me. When I picked up the car, the wheels looked as new and I headed on home when, what a surprise, another problem arised. My TPMS sensor lit up the dashboard. Another issue I had to go back to Sullivan to fix again.
In the end it was obviously a hassle to bring the car back so many times and a very avoidable situation if the workers were just a little more careful but at least Sullivan, and more specifically the manager Eddie, took care of me and made good on their mistakes.