Starlight Limousine

If you want to rent «The Limo From Hell» this is the place. We were a party of 12 and celebrating my son and daughter n laws anniversary. You would think on a hot day Britt (the owner) would make sure his air conditioner was working before even taking the vehicle out. Well it worked in the way back seat only. Was he concerned NO. then after the first winery we told him we gave him the wrong name but corrected him right away and told him the direction to go in. He went by his GPS and went 4 miles passed the winery so he had to turn around and go back. We told him several times we wanted the air working by the time we got back in the vehicle. That did not happen. Also he was to have a supply of water in the Limo but did not have enough for. 12 people. So we stopped at a store to by some and of course he never offered to buy any. so as there were 2 people suffering very much from the heat we moved them to the back of the limo. Was Britt concerned NO. i wrote him a email to show our disappointment and never heard anything from him. So needless to say they did not receive any gratuity from us. So I Beg You Do Not Use His Service. There are better Companies out there.
Barbara

Was with Kelly in same Limo. I second everything that she wrote. Britt could have cared less that we were all suffering in what became 90 degree heat. He just made excuses for the malfunctioning A/​C. The man had no personality and didn’t even apologize after the trip. Find another Limo service.

I cannot understand how a company whose sole responsibility it is to provide comfortable transportation would provide a broke down, busted, 80s limo with no working air conditioning. I was in a party of 12 on a 92 degree day and we were sweltering. What’s worse, the owner, Britt, was completely unapologetic about the situation. He has yet to respond to my inquiry about a partial refund. If you don’t provide a basic service that we paid for, why should you pocket all of the money? And let me tell you, this «service» wasn’t cheap. Everyone was so uncomfortable and miserable in the limo. Not to mention the fact that Britt kept getting lost so we made it to 3 of the 4 planned wineries. Apparently the limo is supposed to include refreshments as well. Yes, there were a couple of cans of soda and 4 bottles of water (again, for a party of 12) but we had to stop and buy our own ice as everything quickly melted in this sauna limo. Obviously, I don’t recommend this company.

I was in a party of 12 that was celebrating an anniversary by going on a wine tour on Sat July 19, 2014. The owner Britt was the driver and had been the one all of the arrangement had been made with. It started off meeting in a very open clearly marked parking lot in Salem, which he seemed to not be able to locate and circled the block 3x, before a member of our party flagged him down. We were traveling up to Dundee/​Newberg which instead of going the freeway he zigzagged through back roads which took extra time. It was a mid 80 degree day and the air conditioning only worked at the very back seat which only 3 people were able to enjoy and everyone else felt like they were in a sauna. He said it must be a fuse but instead of dropping us off and going to a Napa to get one he parked the car with NO air running so we jumped back into the sauna. One of the guests had to tell him to set with what little air there was with the car running. It never crossed his mind? He completely passed one of our stops by about 5 miles, he said he saw the sign? So why not turn around? The group of friends and family were great and made the best of it but we will never use this company again nor recommend them.
Very dissatisfied!