Staples the Office Superstore

My reviews are for the most part 4 and 5 star, HOWEVER:
For many years, I went to Staples in Harvard Square to get small things like stationery, pens, ink, etc. Recently we stopped into Staples in Salem.
Unfortunately, for the very first time, I bought furniture from Staples after looking at computer chairs at the Staples in Salem, and looking at dining room chairs online and placing the order for 2 chairs over the phone.
What a disaster!
First, the promised date for delivery over the phone was inaccurate, 5 days difference.
The merchandise, 2 chairs (made in China) smelled so bad! So, we looked up details online about the specific manufactured wood used in making these chairs.
There is urea formaldehyde in the wood/​material!!!
It stinks so bad, we put them outside for an entire day, and still, they smelled just as bad.
My eyes were burning, sinuses and throat hurt.
The box said shipped from Wayfair.
Why are these companies selling us poisonous products containing carcinogens!!!
Since my husband has terrible allergies, and asthma, and I was getting nauseous from the smell! I decided to throw them out! Get them out of our environment asap!
What a shame for all of us buying furniture, unaware of health hazards.
So after that miserable experience, my husband and I went back to Jordan’s! They sell better quality products, and we appreciate them more than ever. Also, we can trust Jordan’s regarding delivery dates. AND they will actually deliver to your home and assemble your furniture.
Staples has a separate company come days later to assemble, and you have to set up an appointment! Of course, the Staples rep over the phone didn’t tell me that. She said it would be assembled the same day!!!
I don’t like giving out 1 star, and try to avoid companies deserving a 1 star review. Why give them any attention at all?! It’s free publicity adding to their number of reviews!
However, this is my exception to my rule, because selling these carcinogenic-​material products needs to be exposed to the public as much as possible.
The young man who helped us at Staples in Salem was nice! but I can’t in good conscience give my overall review more than a one star. That one star is for him!

I guess I’m not the first person to dislike this store!
Go elsewhere! This is my second time «trying» this store for printing needs. It’s the only store I’ve ever been to that cannot print anything while you wait! My printing job paper was a few inches larger than the self service printer paper, so I needed it done in the back. I was told before I even said how many pages I needed that it would take a few hours. Honesty it would have been printed before I even finished this review! as I have done in many other stores before.
I called the ups store in Marblehead… On my way to the nice lady who said she could even do it before I got there if I emailed to over on the way!

I see from this webpage that I am not the only one that finds the staff here incompetent, rude and incredibly unpleasant to be around. I hardly ever write reviews on Unilocal,but I just got out of the store and I was motivated to do so by the rude kid at the checkout, who expression makes him look like he has a permanent unpleasant smell under his nose. I can not believe that this is the only place I can think of to get ink, every time I come in here I think I have got to find another store. Management socks, staff are unhelpful unpleasant and appear to have no particular amount of knowledge intelligence either, when it comes to the products that they sell. It’s almost as if the strategy for the store is to find the most useless apathetic teenage boys that they can any made it surrounding area, and employ them.

Terribly rude customer service — I went to Staples after a hike with my husband and dog. After our walk my husband drove to Staples to pick up a few things while my dog rode on my lap. When we got to the store I ran in for sharpies and poster board which I found easily, and headed to the register.
The teenaged cashier looked me up and down critically and said «You MUST have a dog, you’re covered in fur!!» She was so rude and demeaning. I work in customer service and would never dream of insulting my customer’s appearance!
If you have to go to this Staples make sure you’re dolled up like a prom queen, or expect to be insulted.

This place is awful, the staff is incompetent, and there are extremely long wait times. And on top of all of that the sales person there sold me a printer that 1) rarely actually printed what I wanted it to, 2) on the occasion it did print printed either half of the document or printed it sideways, 3) did not print on the paper I wanted it to.