Planet Fitness – Salem – Traders Way

I’m sure planet fitness is a great place to work out. I have been a member before and liked it there. But that’s not what this is about.
My brother recently joined the United States Navy and left for boot camp last week. He called to cancel and since he was already at the airport, they said I could bring a letter he wrote. Which I did. When I got there I was told that he’s a blackcard member and he couldn’t cancel. Being in the military is not a qualifying event in order to get out of you contract. So I can pay them 60 dollars to cancel or they will charge him until October when his year is up.
This is completely wrong. What is a qualifying event to cancel membership if volunteering to serve your country isn’t one of them? I feel they should thank me for his service and cancel his membership without any fees.
From what someone who used to work there told me, they get paid based on how many memberships there are and canceling one fee free takes money out of their pockets. losing a tiny amount of money is the least they can do to help out the men and women who serve our country. Dont you think?
Thank you for giving him a place to train before he left, but shame on you for what your doing and making him pay to cancel because of his service to YOUR country.

I came to this location SPECIFICALLY to pay my over due bill since I had switched banks. An employee had told me I owed $ 29.99, which I paid. A couple weeks after, as in today, my bf comes in with my card. The manager, Ryan tells him I have a past due balance of $ 200.00. What I’m wondering is how the hell do you mix those two numbers up? My bill could’ve been resolved sooner rather than later. And just to top it all off I called and spoke to Ryan and he tells me, «I’m sorry we misinformed you», misinformed? No kidding. This place is a joke, I’m never coming back. This place doesn’t even deserve 1 star, it’s there because you need it in order to complete the review.

I like that it’s open ²⁴⁄₇. but pf you are looking old and tired now. same machines that were here on day 1. some have «out of service «tags on for days and days. bathroom needs a good cleaning !

While the price for this gym is low… and a good deal for someone who actually uses the gym… their policies and follow through for anyone who wishes to cancel their membership are so ridiculous I would sue them if I had the money to do so. My husband has tried twice now to cancel physically going to the location with their required «handwritten note» stating how he wished to cancel his membership… now 5 months later we are still being charged… they still have him listed as active and apparently nothing we can do but to go down again and cancel. I think I will video tape this next visit so I have some proof. WORST customer service and follow through I have ever seen… do not sign up for this gym.

This place is pretty cool. The people working there are really nice and helpful and a lot of them workout there as well (I like staff members who know about what they work for). The staff is also always cleaning and making sure things are neat. This place isn’t like other PFs either and that’s a good thing. A lot of moderate to advanced athletes and gym goers can be found here as well as the more casual gym attendant. I like that they have free weights and barbells because a lot of other locations don’t have them and that is just silly, it’s a gym after all. Also I’m pretty sure the lunk alarm doesn’t work because people, including me, drop the weights pretty loud at times and I have absolutely nothing wrong with that. It’s a gym not a library.
I took off a star because, and this may not be their fault, but it takes forever for broken equipment to get fixed. For instance this winter I did a lot of my indoor cycling training on their machines but 3 out of the 5 were broken for about a month and the other 2 were always in use so I just stopped training for that time I just wish they would fix things a little faster.
Overall great experience but if it ever becomes more like the other «non-​gym» PF locations I will drop my membership in a heartbeat.

Its just a normal gym. I wish they had a stair master. I have been going to planet fitness for about a year now and i go either in the morning or at night. The morning staff are fine. The overnight staff are amazing! Kyle and Scott are wicked friendly. They are ready to answer any question i had. Hard workers! They make my gym time pleasant:)

Save yourself the headache. The gym is fairly decent but if something breaks, it will take up to 8 weeks sometimes for it to get fixed. The staff has zero customer service. For fun I counted how many times I was greeted with a smile and it was twice in a 4 week period of me going 4 to 5 times a week. Now if you happen to forget your scan card they won’t let you in. I pay to work out here and my car (with key chain scanner on it) is having work done just for today and I can’t workout? I live closer to the Salem location than others but find myself driving to revere or Medford, where they realize they don’t exist without the customer.
I gave two stars simply because it is cheap, but you get what you pay for. The manager Lauren is miserable and wouldn’t even give me the customer service number. She said no companies do– so for fun I asked the coffee place, department store and gas station I went to after and they all have them and gave them to me.
I would try wow, sal fitness or anything other than here. It is a fitness center that serves pizza, tootsie rolls and bagels. Really? I’m trying to lose weight!

Great gym. Clean equipment, clean locker rooms, great staff. My one wish is that they would enforce dress code. Too many guys in jeans down low, boxers showing, timberland boots, etc. just because it’s s low costing gym, doesn’t mean it should look cheap. Some members make it look cheap.

Called in and spoke to Lauren asked how to cancel my membership and immediately was hung up on … Called back got information right away from another employee… Although he did not sound happy at all about me calling in with my question he did answer my questions … Gee it was just going to be a summer quit but after that treatment I will go in and quit and will not be returning … «rude»

I have been a PF member for well over five years now (Wilmington for 4 years and Salem for about 2) and my family also has memberships with PF. Considering I’ve been a committed member for such a long amount of time, you would think the staff/​corporate employees would be a little bit nicer. First of all, there is no stair master and want to know why? «Planet fitness is a general fitness gym” — Corporate. What does that even mean? Can you not become fit by using the stair master as opposed to the treadmill? Yeah that makes sense.
Recently, I was at the Salem location (where I have had my membership for a year and a half) and I was rudely «reprimanded» if you will, by their staff for using the stepping equipment in the 30-​minute circuit room. I am well aware that the circuit room is for those doing the circuit, but since the step equipment is only in that room (and there are 10 of them) I don’t see what is wrong with using it. I was in the room with me, two of my friends who were using them, and two other people who were almost done with the circuit when an older employee came in barking at the members to take out their headphones and to list to her. «IF YOU ARE NOT USING THE CIRCUIT YOU NEED TO LEAVE THIS ROOM IMMEDIATELY OR YOU WILL BE KICKED OUT OF THE GYM FOR THE REST OF THE DAY!». oh I’m sorry, maybe if you had this equipment in a different room I would be more than happy to use it elsewhere. I’m so sorry for interrupting all of the invisible people who planned on using all 20 machines in this room at once. Also, when I went to transfer my membership from the Wilmington location to the Salem, MA location, I was charged for the month at both gyms. When I asked the oh so friendly staff at the Salem location why this happened, they told me to email corporate. I emailed corporate and guess who never got a response back? ME! I plan on cancelling my membership and also telling every single person I know who thinks about signing up for PF to save their time and aggravation and go elsewhere. I will happily take my $ 20 a month elsewhere. WORST COMPANY EVER. I will also be in contact with the BBB about your awful conduct.

If you are looking to get RiPpEd, this is probably not your gym.
If you are looking for 5-​star service, and to be pampered and tended to hand and foot, this is not your gym.
If you are looking for fancy machines, this may not be your gym either.
However, if you are looking to get fit (ter) or just to stay fit, this gym is for you. As they say «You Belong»
Loads of treadmills, good amount of other cardio machines, and decent selection of weight machines. Unlike many other PF locations (based on reviews) nearly all machines here are in working order.
The only problem I have with many of the treadmills is the cord for iPod on many does not work, and when it does only goes through one ear.
Loads of TVs
Gym, restrooms, and locker-​rooms are clean, and not smelly.
For $ 10/​month, you get what you pay for.
* Star deducted because of broken cords, and could-​be-​better weight machine organization.

This despicable branch requires 2 forms of payment, and if one is incorrect, you will be charged an additional $ 10 service fee per month, doubling the initial membership fee for most.
I signed up during a breast cancer promotion while home from college and what initially was a good deed ended up making this branch double their membership profits. To make things worse, the assistant manager attempted to justify this predatory policy under the guise of my own lack of personal financial responsibility.
Do yourself a favor, DO NOT spend your money at a company looking to squeeze every dime out of you, since you are just one in 5 million members. Spend it at a good cause like the YMCA or Boys and Girls Club, gyms without corporate greed included in fine print.

Big space in the stripmall. They have a crap load of treadmills and fair number of machines. Apparently no classes. I’m a lifter but like the bare essentials. They have little free weight options — including no free standing bench presses or squat racks — all machine-​sorts. Which I don’t like. So didn’t have what I wanted.
Also, they have bagel mornings and pizza days — which I find amusing but in a sad way. Come in and work off ¼ of the horrible sugar/​salt filled calories we’ll feed you while you’re here. I asked the staff why pizza days and they sorta shrugged and one made a comment about giving ppl what they want. It should be about offering what’s healthy as opposed to catering to our desire for junk food.

The gym is good for what I need it for but the staff could be nicer, it could also have more equipment such as stair climber

Lets just say I don’t go here for the customer service.

I’ve gotten over the fact that this place is busy at the typical times before and after work. For a $ 19.99/mo Black Card membership – and convenience to Market Basket, Home Depot, and all the other places I do errands – this place will do. I’m not about to pay $ 60 a month to go to Latitude and be forced into a two-​year contract! How stupidly insane is that?!? So, PF is A-​OK and gets the job done.

Hi, I go to this Planet Fitness in Salem. I go at least 5 times a week. The staff is always pleasant. I go around 6am. It is clean and not to busy at that time.

To Whom It May Concern:
I am writing this letter to inform you of an incident that happened on Wednesday, December 26^th, 2012 at approximately 4:45 PM at the Planet Fitness located at 29 Traders Way, Salem, MA 1 970. The Manager, Corey Jusczak, approached me fifteen minutes into my workout on the elliptical machine. He informed me that I had to remove my purple lululemon athletica headband because it violated the gym’s policy against headwear. When I asked why this headband designed by an athletic company (lululemon athletica) for the purpose of working out could not be worn at the gym, Mr. Jusczak stated that it was because it resembled a doo-​rag, and any such headgear was not allowed. He then told me that this policy against all headgear was displayed clearly on signs across the gym, and he offered to cancel my membership as an easy solution when I pressed for more detail. I decided to accept Mr. Jusczak’s offer and canceled my membership on the spot.
It is appalling to me that headbands designed for the gym are not allowed at any Planet Fitness facility due to corporate policy. I had been going to this gym for a number of months, each session with a similar lululemon athletica headband, and had never been asked to take the headband off. When I signed up for the membership, I was never told about this policy, which is surprising considering I was wearing a headband at the time. In fact, Mr. Jusczak was even the one that signed me into the gym on that day, and he never gave me heads up that my headband was not allowed. It seemed as if this preposterous policy was enforced out of the blue that day. If a policy is a policy, it should be equally enforced every time since day one. What is even more perplexing is that men are allowed to walk around in hooded sweatshirts/​zip-​ups and baseball caps over their heads, but that I was not allowed to wear a headband, which partially covered my head.
More concerning to me is the implication that this «anti-​headgear» has for minorities. As I mentioned, Mr. Jusczak’s explanation for Planet Fitness’ policy against all headgear is because it resembled a doo-​rag. Although I do understand that gang members sometimes wear doo-​rags, Planet Fitness’ policy against all headgear that resembles a doo-​rag implies that any person wearing such headgear is involved in related illicit behavior. Such a policy is unfair, stereotypical, and most significantly, racist. Many minority groups (predominantly African-​Americans) wear doo-​rags as a way to create and/​or maintain cornrows and weaves. Your policy makes it impossible for anyone who chooses to wear their hair in this style (either for personal or cultural preferences) to visit your gym, and therefore, is unfairly preventing minorities who commonly wear doo-​rags for fashion or cultural purposes from visiting your facilities. Furthermore, your policy against all headgear (including athletic headbands) makes exercising incredibly uncomfortable for anyone with long hair and/​or bangs. For the same reasons that your policy against headgear is unfairly preventing minorities from visiting your gym, it prevents anyone with long hair (mostly impacted by this are women) from freely participating in cardio activities because their hair constantly gets in their faces. Personally, I have never been able to workout without a headband, and I will continue to workout with a headband, just not at a Planet Fitness facility.
Planet Fitness’ corporate policy against all headgear is senseless and unfairly targets women and minority groups. I will never step foot in another Planet Fitness, nor will I refer anyone I know looking for a fitness facility to sign up. I will make sure that any prospective gym goers know that they cannot wear head accessories designed for the gym at Planet Fitness, and that their customer service mentality is to quickly suggest canceling memberships before working to quell a situation. Planet Fitness’ motto prides itself in being able to workout in a «judgment free zone,» but my experience is the opposite: anyone that challenges unfair, irrational, and racially charged corporate policies is immediately pushed away.
A Former Planet Fitness Member.

This PF is brand spanking new so all of their equipment are in working order and their restrooms are nice, clean and shiny. I find their layout to be alittle awkward and they’re definitely lacking in the free weights department. Believe it or not I prefer the East Boston location over this one…
Oh and quick tip… try to avoid the 30 minute workout room… the «larger» people tend to take it über seriously in there and can get pretty nasty with you… yikes.

Negatives:
pretty much a glorified women’s section at a regular gym. There are no bench presses, squat racks, millitary presses, or any other type of freeweight machines… dumbbells only go up to 75 pounds. No stair master.
Positives:
–Very affordable, $ 10/​mo.
–Open ²⁴⁄₇
–Everything is brand new.
–ab room