Petco

I’m the proud owner of a betta fish and a Russian tortoise. In fact, the Russian tortoise came home with me yesterday. The one good thing I will say is that when I finally got an associate to help me, she at least knew a little bit about what she was talking about when it came to raising a Russian tortoise.
Very disappointed to see the conditions of their betta fish. In case anyone doesn’t know, the ideal living situation for a betta fish is about a five gallon tank. But if a betta fish must be kept in a small container without a filter, you want to change the water. The betta fish looked very unhealthy, the water didn’t look like it had been changed in some time (very cloudy), and I’m pretty sure half of them were either close to death or dead already. I was almost tempted to rescue some of them but I already have a betta fish at home and didn’t have a suitable setup for more fish. In fact, I had actually gotten my betta from this very same Petco a few months earlier (and he’s in great condition, as a matter of fact. Fins are regrowing, his colors are coming out, and he’s a very active, healthy fish. Definitely a big difference from what he was like when I brought him home).
I will admit that when I got my tortoise, it was on a whim, although I had already been planning on bringing one home in the near future. That being said, I was waiting for a long time for any associate to help me. I got in the store at about 2:30. The fact that I wasn’t even able to leave until well after 4 due to all the waiting I had to do just to get someone to help me adopt my tortoise or answer a couple questions should say a lot. Half the stuff I purchased was missing barcodes, making checking out take about 30 minutes.
I do like the 30-​day guarantee on animal adoptions, so if my tort gets sick he’ll be okay. What did concern me was the fact that no one on staff knew how old he was or, hell, even his sex. He is going to the vet in the next couple of days though for a full examination. For anyone who plans on getting a reptile by the way, I would actually prefer you consider a breeder or a reptile rescue organization. I probably should’ve myself but not a lot of options in my area.
I will probably have to come here again for emergency supplies but let’s just say I’m going to continue doing most of my supply shopping online.

If I could rate this store zero stars, I would.
I went in to buy a fish for my office, and I got one of those square plastic fish container, planning on buying only one or two small fish for it. I browsed, and picked out the pebbles and a plant, and which fish I wanted. I had to wander around the store to find an associate, and when I told the girl I was going to get fish she tried to upsell me on a glass fishtank, which she said were all «one dollar a gallon», so I said the 5-​gallon one is the biggest that would fit on the shelf, and she said that one wasn’t on sale. Really — no biggie, I didn’t particularly care, the plastic one would be easier to clean anyway.
So then she looked at the size of fishtank I was holding and said that I «could get a Beta fish». It came across really condescending, and I told her that I wasn’t really interested in that type. I showed her which fish I wanted, and she said that they needed to be in a school and with warmer water, so I couldn’t put those fish in the tank I was getting. I said that was ok, and I had picked out a different type also, and she cut me off and said that «none of the fish on that wall would work in what I was buying». So then she let me back over to the Beta fish and said to pick one of those. Then she got distracted because someone had mis-​labeled the types of Beta fish (?) and she took two of the containers and left to get new tags.
So I put all the fish supplies back, and left since she had refused to sell me a fish. Now, I have other pets, and I understand about being a responsible pet owner. However, buying TWO fish for an office tank does not seem like the end of the world. Get it together! I was appalled I was refused a fish.

It’s a bit on the small side as a store. I generally go to a competitor which is closer to my house but this one is the next one nearest me. I generally can find what I am looking for and the staff has always been friendly. And my dog a Greyhound LOVES going into the stores and sniffing everything. But i have to be careful because sometimes he picks up his own treats which are at doggy level.

WARNING
If you have your pet groomed and/​or washed here, you will be inundated with phone calls afterward. From satisfaction surveys to offers of discounted pet photography sessions, my phone would not stop ringing!
Jesus.

I know, kind of odd to review Petco as you pretty much know what to expect walking in the front door. However, the customer service in this store cannot be beat! Recently another Petco opened up closer to my house but I still find myself driving to this shop. The staff is very knowledgable in the bird department and are always extremely helpful with all my questions and always help me find the right product for my needs.

Nice store, the young man that helped us was very nice but really was unsure about the products we were looking for but went out of his way to help us find them. They have a great return policy if your fussie pet is like our and will not eat certain things they can be returned with the receipt up to 30 days.

I got some Tetras here about 3 months ago. While some of their staff are very friendly some of them have little idea what they are talking about. Knowing that Tetra are schooling fish that would be depressed alone, I asked if 4 would be enough, 2 black skirt & 2 Serpae, the staff member replied «well 4 is a school I guess.». Albeit this guy looked totally out of place in the fish section, he really should have advised us better. Anyone that knows fish should know big guys will fin nip little guys if they aren’t happy & these fish were miserable little things that bullied each other and barely moved. We went back, got 4 more of each breed, and a bigger tank. Now we have a happy aquarium.
The prices are pretty high though and while I got my big stuff there, I would rather get my plants and conditioner at any other place. Fred Meyer sells them pretty cheep.

Pretty gross store. I usually go to PetSmart if I can help it. The store is pretty small and compressed — and thus hard to navigate. Overall, the store always seems dirty. Usually only one cashier open. Prices VERY HIGH, which is pretty stupid. Dog friendly — as there are always dogs inside when you are there. The pet selection is limited — besides some depressed looking ferretts.