North Shore Mazda

If possible, ask for Dee. He was incredibly helpful and made me feel great about the car I bought. Definitely recommended!

I came to them all the way from Maine. .I looked online for a car found what I wanted test drove and signed papers the same day! I am a single mom and a Breast Cancer survivor and need a vehicle for obvious reasons.. not only did they work with my financial situation and get me where I need to be they drove the car all the way up to Maine to get me registered at my town hall … my sales man Diomar Fuentes made sure it all happened.. Thank you so much.. Rochelle Davenport

This dealership is the most unprofessional group of employees. The service manager is very disrespectful and needs a attitude adjustment. Stay away from this dealership if you need service.

I strongly recommend that you avoid North Shore Mazda.
I bought a new 2015 Mazda 3 from them last month. Here is what you can expect if you decide to do business with them:
They have no problems selling you a defective car. Mazda issued a stop sale and delivery to all dealerships for a faulty fuel valve cutoff. This was a week before I came in to buy a car. North Shore Mazda was not supposed to sell me the car due to the recall, but they did anyway. They claim they have no idea how that happened. The day after I got my new car, I found out about the recall, and had to return it. I was then without the new car for several weeks while they replaced the whole fuel tank.
They will lie to you about combining incentives. Mazda does not allow you to combine multiple incentives, such as the loyalty and college grad ones. Before you come in to the dealership, all the employees will say it is no problem to get both incentives, but once you come in then they say you can only get one.
They will offer you ridiculously high APR for a loan. The rates were twice as high as what I had for my last new car, even though my credit is excellent. They said they could not go any lower until I said I would do my own financing through my own bank. Then magically they were able to beat the rate my bank offered.
They will offer you «free» oil changes, which is a load of crap. Mazda recommends full synthetic oil for the Mazda 3, which helps it maintain a great MPG. The North Shore Mazda service scam is that every other service will be a free oil change, but it is regular oil. The salesman told me it is fine to put regular oil in the Mazda 3. Other Mazda dealerships, Mazda customer service, and Jiffy Lube were all shocked that they would use regular oil in a Mazda 3.
After complaining to the service manager about all of these serious problems, I was told he would not do anything to help me because I had already submitted the Mazda new car survey. The general manager was also not helpful. He told me he would check into something and get back to me. I have still never heard back from him.

My name is Ronald 2 week ago, I want to get other car, I’m looking for mazda cx5, so I talked with sales representative and hi show me everything , I like the numbers because I want to gave my car, now time to talk with financial guy his not there they tell me to come back next bay 9:00 am, I show up his not, has problems, but the general manager him don’t know nothing about, so 2 day call back and other miss day not show up again never call me no apologize not good for me

Buyer beware… I bought a new car last week and had a disappointing experience. I gave them plenty of opportunities to resolve the issues. Only partial information given which I found deceiving/​dishonest. 1) The price I was given and accepted was tied to their Madza financing rate which is more than I could get on my own. They never told me that the price was only good with certain conditions. 2) They claim free oil changes as part of their loyalty program but again, when you get the fine print that is not on their website– the oil change is only free if you follow all maintenance. I asked about the free oil change before my purchase and was told .yes– free for life of car– which is true but has conditions that were not stated. 3) Lastly, the $ 30,000 car was delivered without an inspection sticker, nor was I told that I would need one. I asked specifically before signing the papers, what else was not included. and if I had not noticed that I was missing the sticker I would not be going at lunch on my own time and own money today to get one! I did email the sales manager with my disappointment and have not heard back yet. update 9÷28÷15− no response from sales manager but received a check for $ 35 which covers the inspection sticker but with no note or apology… would loved to have spoken with someone in person

My experience seems pretty similar to others who’ve already posted, but I wanted to add another review in the hopes North Shore Mazda takes the hint. The tl;dr– the salesmen at this establishment absolutely don’t know how to listen. They seem to be having a real issue adjusting to the age of the internet, where many, if not most, car buyers will know most of the details of what they’re looking for before even stepping foot in the door. This absolutely isn’t the place to go if you don’t have 1 – 2 hours free and/​or don’t want to spend that time being talked at by a salesman basically reading from a script.
While looking for a new SUV, the CX-​5 made my short list. The base model was very underpowered, so I knew I was only interested in the 184HP version. I obviously said as much as soon as I walked in – that I was only interested in one car, a CPO CX-​5 with 184HP. I also stated I didn’t want to pay more than $ 25k, and that I’d be looking to finance about half of that amount. Despite this, I was subjected to a good 15 minutes of answering questions about how much I wanted to pay, and what cars I was interested in. 20 minutes into this interview I was finally told they actually had the exact car I was looking for. I patiently waited for the salesman to pull the car up. When it got there, as he was describing it to me, he mentioned it had 155HP. Trying to be polite, I mentioned I wasn’t interested in this car, but I wouldn’t mind test driving it to at least get a feel for visibility and other non-​engine related features, assuming it was the only one they had in stock. To which he replied «we actually have the 184hp version, they’re just still cleaning the interior. Maybe we should test drive that one?» Ya think???
So about 45 min since arrival, I finally get into the car I had come to test drive, and before I’m allowed to get the keys and pull out the salesman asks me if I’d like to see how the radio works. At this point I’ve told him about 14 times I only care about three things: reliability, safety, and driving enjoyment. No, I don’t give a flying f about the radio.
After the test drive we went back inside and I was subjected to 20 more minutes of talking, mostly involving reading from a binder of PowerPoint slide printouts about the benefits of Mazdas and Northshore Mazda in general.
Frankly, it’s a pity, because I mostly liked the car. It was a little underpowered, but it went up well against the Rav4 and CR-​V. And the price was definitely right. But ultimately the fact that I went in there knowing exactly what I wanted and it still took well over an hour to get out of there left me with the feeling that I definitely didn’t want to do business with this dealership.

Two weeks ago I purchased a 2016 Mazda CX 5 GT from North Shore Mazda. What an exceptionally fun car to drive, especially around town in sport mode.
I would like to take this opportunity to highly recommend the sales people at North Shore Mazda, especially Dacota. There was no high-​pressure salesmanship and all of the sales people were eager to help and very accommodating. They explained to me that they are salaried, not commission-​based, and it was evident that this was true since I did not detect any one-​upsmanship or stereotypical car dealer shenanigans.
If you’re in the market for a new Mazda, North Shore Mazda should be one of the dealerships you visit.

I made an appointment to test drive a specific Mazda CX-​5 that I had received quote for through American Express TrueCar.
First, I had to sit through a tedious questionnaire about the kind of car that would work best for me. Um… ya that’s why I went through True Car already. Strike 1.
Second, they needed the cars to my current car so they could check the mileage and it’s trade in value. He’s also going to go get the CX-​5 for a test drive. Off the salesman went… and after 20 minutes I began to wonder if he got lost or something. In the meantime, I got to watch other salespeople drag other people through the exact same questionnaire and sales pitch (i.e., we don’t work on commission, family owned blah blah blah). Oh and there was one sales guy who had nothing to do but pace back and forth arguing with T-​Mobile over a billing issue. Something about get billed for a multiple smartphones he never ordered or something. Strike 2.
FINALLY the sales guy shows up with the Mazda CX-​5 and we’re off. The test drive was fine but the car was underpowered, in my opinion. Sadly as the poor car struggled to get up a hill, the sales guy babbled on about how GREAT that acceleration was.
We get back to the dealership and he wants me to back up the CX-​5. Easier said than done, even with the rear view camera. Visibility stinks in these AWD jellybeans. But of course the sales guy congratulates me for the world’s worst parking job. My existing car was far easier to park in reverse. So easy in fact it was easier backing up into a spot than driving forward into a spot. Which is apparently what someone did at their dealership after their little joyride with my car. In other words, the sales man outright lied to me about why they needed my car keys and why he didn’t return my keys to me after getting the mileage. Strike 3.
Before going back inside the dealership I did one last look at the sticker. When driving the CX-​5 I didn’t see anything to indicate that the car came with the collision avoidance system. The car I had a quote for from True Car had collision avoidance. I had no intention of buying a car without it. The sales guy then admitted that this wasn’t the car I had a quote for. Apparently that car was still being inspected. In fact, the dealership was STILL inspecting that car 3 days later when he called as a follow-​up. Bait and switch. Strike 4.
We went back inside the dealership where I was introduced to the manager. I informed him this wasn’t really the car I wanted or had the quote for. By the way I also wanted to know what I could get in trade for my car, since they decided to take it for a ride. You should have the look on his face. BUSTED. They offered me $ 2k more in trade than the autotrader quote, but refused to put anything in writing. But at least I got my car keys back. Strike 5.
It must have taken me another 10 minutes to get away from the chatty cathy salesman but I finally managed it. As I mentioned earlier, he called as follow-​up 3 days later, by which time I had purchased and taken delivery of another car. Then he called again just to make sure I had purchased a car from another dealer so they wouldn’t call back. Ya don’t call back.

Bought my first new car here! I’ve had it since January and I love it as much as the first day I drove it off the lot. Andrew helped me to get exactly what I was looking for in a car. I would highly recommend this dealership!

Review is for the Service Department. Had a good experience. Brought my Mazdaspeed 3 in for an Airbag light and they sorted out the issue quickly and with relatively low cost. They also spent some time looking into a few noises and sorted out an engine alignment issue for me. Very happy and would take my car there again for service. Thanks Katherine (Service Manager) and Anthony (Technician)!

We just picked up our ’16 CX-​5 today and couldn’t be happier. North Shore Mazda was the first and only dealership we visited in our search — we never saw any reason to look elsewhere. Our sales consultant, Dmitriy, really deserves the recognition here — he’s an absolute pleasure to do business with (and quite funny, too). I’m always skeptical of sales professionals — and this was no exception as a first time new car buyer. But Dmitriy took great care of us and earned my trust. In the end, we left completely confident that we got a fair deal on a car we were extremely excited to drive. Equally as important, the sale went to someone that deserved it.

Stopped in on a Saturday morning. I was quickly helped — my salesman was Dmitri. He was a good guy, took me on a ride, and was quite funny. I didn’t end up getting the car, but had a good experience.
He called me later to ask if I needed more help and was quite pleasant when I told him I’d gone with another make

Me and my wife went here for test drive a mazda cx-​5 our sales guy was Donovan Dodge who received us in a friendly actitud.
right away he asked us what is the vehicle we are interested and we told him we want to test drive the mazda cx-​5 Sport trim. right away told us that they don’t have it in stock. Then we inquiry about the touring trim that they have it but, he don’t want it today cause he is leaving. told us that he will call us when he have the sport model soon. many days after never call us back and we call him many times for this, but they or him never call us. We determined that this person and the dealership is a pure RACIST! CAUSE THEY NEVER CALL US AFTER MADE MANY INQUIRIES. PLEASE DO YOURSELF A FAVOR.
DON’T WASTE YOUR TIME HERE.

Yesterday (after months of deliberation) I bought a Mazda CX5 — Touring trim in bright red. With a moonroof. I live off of 93, so this was NOT the most convenient place for me to buy a car, but a few factors contributed to my decision:
1. Customer loyalty program — this sounds really great on the paper they will show you. When you actually buy the car and see the booklet, you’ll notice that if you do all of your actual maintenance with North Shore Mazda every 3,700 miles, every other maintenance is a free oil change (and checkup). You pay hundreds of dollars, then you get a $ 30 oil change and checkup free. Repeat for the life of the car. It’s not awful, but it’s not as good as it sounds.
2. Sales — I worked with Tony and I’m really glad I did. He was professional, responsive, easygoing, honest, and patient. I was a real pain in the rear and I know I was. I worked hard to get my price down by working with multiple dealers, asked for added accessories (at no cost), called (or texted) on a regular basis, and went in as an educated and determined buyer. I wasn’t an easy sale, but Tony worked well with me the entire time. At other dealerships, this was not the case. I definitely pissed some people off and if Tony was ever one of them, he never showed it. I WILL SAY — the manager I spoke with was rude, unaccommodating, and everything you’d expect of a ‘salesman.’ Yuck. But I was really happy with Tony because I felt like I was working with a normal human. Even after the car was officially purchased and my bank check was in their hands, he was great about making sure everything was perfect for me before I drove off of the lot.
Good luck and I hope this helps!

First, if you are trying to recover from bad debt, don’t even bother. YOU HAVE NO CHANCE. Unfortunately, I was a victim of the economic crash and have been struggling to work my way back up and make good on my debt. I’ve fulfilled my obligations with 7 of the 13 (yes, I know, but I’ve learned my lesson) accounts I used to have, and I’m working on the others. Despite that, my credit score isn’t that great. I’ll just have to keep working at it. With that said, this dealership will NOT go to bat for you with the banks they deal with. So, my length of employment, job title, length or residence and current wages mean absolutely squat to North Shore Mazda. I even have a sizable cash deposit and a trade.
When I first started this journey, I initially looked at their online inventory. When I found a few I liked, I filled out their online application for financing. The next day, I got an email back from Courtney, the internet sales coordinator to inform me that another person will be in touch at a later date and that I needed to fill out an online financing application (which I had already done and was the reason they emailed me back, right?).
Shortly after Courtney’s email, I got an email response on my online finance application and it said this (I am copying and pasting):
«Congratulations!
Thank you for your credit application. We are in the process of reviewing your credit. Based on our preliminary review, we think we can come up with an attractive financing package for you.»
Ok, so far so good, right? Well, I got a response email from Teresa after I replied to her about what I’m interested in. This went back and forth for approx a week, and I was very clear on what car I wanted to come see. I had a date and rough time that I was coming in. In this exchange, she sent the following email:
«Hello XXXXX,
I have some good and bad news for you. As far as the 05 CR-​V it isn’t a vehicle that is able to be financed because of its age and mileage. However, with that being said, we looked at your credit and it looks as if we should be able to help you on another vehicle. When is the best time to come in and pick a vehicle?
Best,
Teresa xxxxxxxxx
Internet Sales Manager
North Shore Mazda»
Ok, that’s TWO acknowledgments that I’m good to go with financing, right?
The date finally comes (a week after the very first contact) and I get to their showroom. I stood outside by the cars for a good length of time, not a single person came up to me. I finally wander over to two guys smoking by the building and tell them why I was there and who I was supposed to see. The told me that someone inside can help me. Translation, «We don’t want to help you.»
I go inside and wander a bit, and a guy named Frank asked if I needed help. I told him the same info, and he went to spoke to the manager, Greg. Frank then comes out and says he can help me. We sit down and start the interrogation process of what kind of car I want, despite me telling him exactly the car I was here to see. After a while, he heads off and talks to the manager again and comes back and tells me that the car I came to see sold «days ago». What? Teresa knew that I was coming to see it, but failed to tell me it sold during the time we were still talking? Meanwhile, however, he was happy to start pitching more expensive cars to me. I declined and went home.
I got a thank you email from Frank for coming down, which I thought was very cool to do, even though I didn’t buy anything. That made me give them a second chance and I started looking again at what they had to offer and exchanged emails with Frank over a span of another week. During this exchange, however, I kept getting the vibe that Frank didn’t want to help me. He kept saying things like «the banks require really good credit» etc… which I know isn’t completely true due to a friend with a much lower credit score than me, and no job, just got approved to buy a new 2014 car.
I called Frank today, and he told me I had to fill out an application for financing (which I’ve done already). I told him I did, so he said he’d call me back, and he did. We exchanged a few more calls, and then he told me that they couldn’t get me financing, even though I was told TWICE that I could get financing. Frank said, and I quote, «I don’t care what Teresa told you.» WOW… just wow. I felt like I was being scalded like a child.
If I could give zero stars, I would. HORRIBLE experience. Once I improve my credit and save up even more to put down, I will not bring my business here. Greg is doing a bad job (see other reviews). I hope the owners are taking notice. I will also file with the BBB for false information because they told me twice I was approved for financing, and then was suddenly not. I think I was discriminated against due to my appearance.
AVOID NORTH SHORE MAZDA AT ALL COSTS. Please note, NSM is NOT BBB accredited!!! I filed a complaint.

I bought a certified used Mazda there a few months ago. Honestly, I didn’t expect much. I’ve only been to one dealership in my whole life that was good. North Shore Mazda weren’t tremendously on the ball when it came to small details and I had to be assertive to get what I wanted. However, in the end, I got a good deal on a decent car and they competed with my bank to get me a lower interest rate, so I can’t complain. Donovan helped me close the deal and while he’s still a salesman (trying to sell me as much as he could… that’s his job!), I found him to be very pleasant and nice to talk to.
I took off 2 stars because they weren’t very good with communicating with each other or with me. I was made to wait quite a bit when they knew I was coming back in… they still hadn’t prepared the car. And the fact that I had to drive around without an inspection sticker for over a week was a terrible inconvenience. While it was an overall good experience and I’m happy with the car I got, it wouldn’t have been difficult for them to make it a great one.

Upon entering the dealership, I was greeted by Duarte, a pleasant enough fellow. I told him that I was looking for a CX-​5, AWD in Grand Touring trim. Despite giving him the specifics, I was told that I had to sit down with him and answer a tedious questionnaire about what type of vehicles interested me, what features and options were important to me, why I wanted to replace my current car, etc. I know they have a format to follow, but when a customer enters the showroom and informs the salesman of the exact make, model, and trim that he or she desires, they should be allowed to skip this time-​consuming step.
I was interested in (and about to test drive) a silver CX-​5, when I showed the salesman a rusty dent in the rear hatch at tail light level. This dealership sits on a small piece of real estate and the vehicles are practically parked on top of each other. We moved on to an undamaged vehicle for the test drive. I was happy with its performance and ended up choosing a similarly equipped CX-​5 in a different color.
I had the Consumer Reports Guaranteed Savings Certificate, which North Shore Mazda had emailed to me, so there was no need to negotiate the price of the new vehicle. However, they made a couple of shameless, low-​ball offers for my trade, requiring Duarte to make several trips to see the man behind the curtain (while ignoring my requests to return my keys to prevent me from leaving the dealership). They finally agreed to give me $ 2,000 more than their initial offer for my trade. If you have an online certificate from North Shore through Consumer Reports, TRUECar, or AAA, make sure you’ve researched the value of your trade-​in. They will most certainly try to make up the no-​hassle price discount by giving you a couple grand less than your car is worth.
The finance rep was friendly and was able to get me a rate comparable to my credit union’s rate. However, it was only during the signing of the final paperwork that he informed me that I’d have to take the vehicle without an inspection sticker. North Shore Mazda, despite charging approximately $ 200 more for Documentation Fees than its competitors, is not equipped to provide inspection stickers, so customers must wait until they receive the registration in the mail and then have the vehicle inspected on their own time and at their own expense. In the meantime, the vehicle can be ticketed if it’s parked on the street without a sticker. This is tremendously inconvenient and it’s no wonder that they didn’t mention it until I was ready to leave the dealership.
Before I pulled away, Duarte grabbed one of the keys to show me one last feature. He then shook my hand and sent me on my way. About five minutes into my 15-​mile drive home, I realized that the gas gauge was showing empty and a warning light was illuminated. They delivered the vehicle to me without putting so much as a drop of gas in it.
After I got home, I started searching the vehicle for the second key. Just then, the phone rang. It was Duarte, calling to inform me that he had (inexplicably) put my key in his pocket, as I was leaving.
I had to get back in the car and return to the dealership for the key. He asked me for the receipt for the $ 52 gas fill up and said he’d try to reimburse me, but all I’ve received from Duarte is a generic thank you email, requesting that I refer others to him. No apology was offered for my having to make a return trip to get the second key, either.
Considering the rigid and impersonal sales tactics, inflated doc fees, no inspection stickers, and careless delivery practices, I would not recommend this dealership.
9/20/2014***One more thing: I recently noticed that my front license plate appeared to be loosely hanging from the front bumper. I removed the license plate and bracket and discovered that Duarte had missed the «dimples» preset in the bumpers, which provides threads for the license plate screws. I had to drill two new holes to secure the plate. Now, I have four holes in my front bumper instead of two. Please don’t reward this dealership’s sloppy practices with your hard earned dollars.

My car broke down unexpectedly last week and I absolutely need a car for work, so I checked this place out for a new mazda. Donovan Dodge (badass name right?) was helping me narrow down the deal I wanted and he couldn’t have been nicer. My car at the time was such a piece of shit that I ended up having a flat tire by the time I got to the dealership which a manager kindly took care of for me. The sales reps there don’t get paid commissions so they’re less up your ass than say… Quirk Mazda in Quincy.

While car shopping this winter, North Shore Mazda was easily one of the worst dealership experiences I encountered. I should have known it would be abysmal when I walked into the dealership and Theresa, the internet manager, wasn’t prepared for me despite having an appointment. She then set me up with a young sales person who clearly had never been in the CX5 before, as she had no idea about the basics of the car. We were walking out when the sales rep brought Greg (her manager) over to us who then badgered us about pricing, despite the fact that we showed little interest in purchasing from them. When were able to leave, he basically belittled us about not buying a car. Frankly, it was a bit embarrassing to have employees treat customers like that. I was happy to bring my business elsewhere.