Nails & Spa Plus

Their Gel Mani/​Pedi game is on point and their waxes flawless. However, they’re killin it with Lash Extensions! Go see Jenni, she’s the best! Everyone in this establishment is friendly, professional and fun and it’s the cleanest spot around. Coming here is always a great gift to myself!

After a not so great experience the owners were amazing about it. Thank you for your professionalism.

No, there was no apology to the client you had. No, I did not personally attack anyone. Unilocal simply doesn’t allow posts using names, which I completely understand because that WOULD be degrading. But describing the only two people that needed to be brought up concerning the issue I had that day, is not degrading. How could my fair review be useful towards clients if I didn’t describe the experiance with those certain people? That’s what I thought. But I am glad to see that after 22 days you had someone help you write a decent repent of your actions towards the situation. Any other business would try and redeem themselves for the terrible experiance that a client had with them, but instead you chose to lash out in the most immature way. So yes, I hope this was a learning experience for you, but no your accusations are incorrect. Your indirect apology is not accepted and I will do the honors for you to end this issue here. Good luck with your business, from the business management graduate (me) that you decided to mess with instead of standing by a guarantee of 100% quality salon service… to the inexperienced business manager who failed at customer service (you).

I went here when they first opened, and wasn’t in sanely impressed. I was almost apprehensive about coming back. But I’m so glad that I did! I had a shellac pedicure that was absolutely wonderful. All of the nail techs working there were very sweet and funny. The girl that I had did an excellent job with my pedicure and made me feel very relaxed. They were all incredibly easy to understand and it was a great experience all around. I will definitely return

I went to this nail spa on a bit of a whim, I needed to get my nails and feet done before my wedding and this place appeared promising. Very nice, clean, and professional in appearance when you walk in.
So I got paired up with a younger lady, she seemed nice enough, she started with my pedicure. I had mentioned that I was getting married (not that it would grant special treatment, just friendly banter). I soon thereafter came to realize that this chica must have been a NEWBIE, or was suffering from a severe case of ADHD… derp!
She was at the part where she was scrubbing my feet (slopping off the dead skin) and periodically stopped to watch TV, wtf? Like legit pausing, stopping to watch the tube. Moving forward, the rest of the pedi went ok, certainly not the best ever but not terrible… this is where the «fun» part comes in… dun dun dun.
Getting the gel manicure was an effing hoot! I told her what I wanted, she didn’t get it (French manicure hello?!), she was confused about the colors, no biggie I just let that go. She was completely and utterly disorganized, stopping every few minutes to search for something that should have already been out. After placing the top coat on my left hand she then realized «Oh, wait you wanted glitter!.» At that point I could not get the color I wanted because it was «too light» (aka she was attempting to put it over the top coat which IS NOT supposed to be done that way). Make a loooong story short, she messed up, ended up putting a line of glitter on my French manicure, watching her search for the glitter was amusing, as was this entire experience… more like ANNOYING.
In the end, my right hand had like 3 top coats because she couldn’t remember what the hell she was doing, they came out fair at best.
Then we she told me what I owed I definitely didn’t tip that well, not bad, but not my usual. This is most certainly not characteristic of me, but it was just such a shit show I could not justify a good tip.
I WILL NEVER GO BACK THERE AGAIN!!!

I recently moved to the area and was looking for a good nail place for my monthly gel manicures. They don’t have a ton of colors to choose from, but Nails & Spa Plus is great! My first time in Molly did a spectacular job on my nails as did Kim the second time, so when I made an appt for my third time I requested Kim or Molly and on the phone they said no prob, but when I got there I was given someone else and she did an average job, which I was pretty bummed about considering I had 2 great experiences prior. My nails were crooked and my toe polish was all over my skin, which I was not happy about, and I was there for just about 2.5hrs for a gel mani & pedi. However, it was one of the best pedicures (minus the horrible polish job) and the massage chair didn’t work, huge bummed! But, I definitely recommend this place despite the few bummers I had!

The girl who did my pedicure must have been new. She didn’t seem to know what she was doing, completely forgot to file and shape the toes on one of my feet and told me she couldn’t cut the nails, only file. The water was scalding hot. Also, she spent most of the time watching the tv. Then when she asked what color I picked for a manicure she responded with «oh that’s a hard color». I have no idea what that meant, but I chose to avoid the manicure. Not worth the money or wait, but maybe the other techs are better. Also, and it’s not a huge deal, but when she approached myself and another waiting customer, she was gushing and complimenting the woman on how beautiful she was. No compliment given to me? Gee, thanks.
Other wise, the salon is clean and bright. Nicely decorated and has a wide selection of polish.

Really wanted to like this place but it didn’t work out. Saw some great reviews for Tym so I wanted to try him. I got a gel mani last Wednesday and it looks pretty bad. Yes they grow out but this is not ok. He seemed nice as did the other employees.

I have been coming to this salon since moving to the north shore over a year ago. The salon is also under new management. They just renovated it to include a new layout, lighting, and stations. They carry a large selection of OPI and Essie colors. The co-​owners also work in the salon which is nice. All of the technicians are accommodating and friendly!

Sooooo excited to find out from one of my clients that Tym was still doing nails I was so upset when I tried to book an appt with him at his old job and he was gone He is definitely the BEST

I moved to the Salem area almost 3 years ago, and have Nail & Spa is the only place I have gone. I get some nails done at lease once a month and I have never had a bad experience with this company. They are always friendly and professional and most importantly CLEAN! In recent months there has been a change in management, which they are actually making business better. I love this nail place! Worth every penny!

I have been a client of Tym’s for almost 4 years and when he decided to leave the nail salon he worked for to open his own business there was no question I was following him! He is the BEST nail technician that has ever worked on my nails. I am in the beauty industry and it is critical that my hands look good for my clients and Tym makes sure of that each and every time I see him. His pedicures are far superior to any that I have ever received. He lets you relax and just close your eyes and enjoy the massage but he also makes sure your feet are a soft as can be.
Tym took over a failing nail salon and changed it into Nails & Spa Plus. In the short time that he has been there he has already made so many changes to it. He brought a level of professionalism with him that he is passing on to his employees and with each week that he is there he is making improvements to the Salon to better the experience of the clientele. He also always has a smile on his face. He and his staff make you feel welcome into the salon and make you want to give them your business. I know he has a lot of plans for Nails & Spa Plus and I can’t wait to see how it turns out!
I highly recommend you try Nails & Spa Plus and I know you will not go anywhere after you have been there.