Maps Credit Union

Maps monitors its members online purchases, and if the credit union disagrees with your personal buying decisions, it will ask that you close your account.
I bought two marijuana-​themed T-​shirts from a marijuana-​friendly website (
). Maps’ compliance department accused me of operating a business that was marijuana-​related, and because I didn’t have a marijuana business account they asked me to close my personal checking account.
MAPS CHARGES MARIJUANA BUSINESSES 25% OF THEIR TOTAL DEPOSITS IN FEES.
Buying two T-​shirts for personal use isn’t a business, Maps. Believe me, with your regressive and anti-​social practices, I’m happy to take my business elsewhere.

Very disappointed in the service I received at Maps. I had an auto loan that was paid off, but their automatic pay system still withdrew a payment AFTER the loan was already paid off, overdrawing my account at another bank.
When I brought this to their attention, they said they couldn’t do anything about it because of the weekend, and I basically have to eat it until next week. If a credit union takes money from you that you don’t owe them, then tells you they can’t do anything about it and acts like it’s your fault, that’s unacceptable.
Once I get this sorted out, I’m taking my business to a credit union that cares. Permanently.

I’m the board treasurer for a local non-​profit organization that just started this past year. We decided on Maps based on recommendations of one of our board members. My name is not on the account because I approve any payments but the president and secretary sign the checks. I handle all the deposits. Every time I go in to make a deposit it is very slow, even when they are not busy. I get to stand there and listen to the personal banker nearby cracking jokes on the phone or with coworkers. Today I went in to make the weekly deposit and, as usual, it took 20 minutes to even get up to the teller. That would be okay if it was quick and easy but she wanted to argue with me about whether I’m authorized to make a deposit even though I’ve made many deposits for my organization. I’m even holding cash and the checks are stamped with the organizations name and account number. Finally she processes the deposit and then tells me that I should come back when I have more time so they can put together a non-​member profile for me. I wasn’t in a hurry but clearly she couldn’t be bothered to help me with it today. So I guess I get to come back again, stand in line again, just to get approved so that they can take the money for my organization that has an account there.
I would strongly encourage other businesses, and especially small non-​profits (who maybe aren’t worth their time), to look elsewhere.

I have closed all of my accounts with MAPS. I went in with questions about an overdraft in my account and instead of listening to me and what I was saying about how impossible it was for them to have held funds in advance of another charge she became argumentative and defensive. I calmly explained to her «you’re not listening that’s not what I am saying» and she continued to explain «we don’t just hold funds willy-​nilly so I don’t know what to tell you.» So I calmly asked for her to close all of my accounts with them, and her response was a smug grin and an «ok, no problem.» Im not sure how much defensiveness is appropriate in banking (close to none, I used to work at the bank), but I felt unimportant to say the least. I have also had to wait 30 minutes to see a banker on several occasions, and it is hard to be that patient when coming from a large bank who cares about customer retention and satisfaction.
I like their loan products, primarily because I rarely have to come in and talk to any of the bankers, but their rates are good. I guess poor customer service is what you get for good rates.

Had to come back, decided to go inside because of my last drive thru experience. 7 people in line and I was number 2, with only 1 teller open and another one playing on his computer with his window open but not accepting customers. This bank sucks.

The service is always the best. Great to work with loans to checking accounts.