Honda Of Salem Service

You park inside a giant svc garage.
Someone comes out to greet you so you know where to go.
Very efficient environment inside.
Friendly, competent serviceman (at least mine was).
I came in here never having been to this Honda dealership before. If every experience were as good as this one, I would make this my permanent dealer home. We shall see what the future holds. (I’ve been burned before, by relationships that started out great, only to end with disappointment, so we shall see…)
Forgot to mention, they have a lot of activity going on inside that would make it extremely hard for them to «pull anything» on you.
There is too much legitimate business to need to resort to tricks and games.
Just by their operations, I trust this place unreservedly. (Of course their labor or parts could be high, but this remains to be determined. I’m just here for an oil change.)

This in regards to their Service department only. I have never bought a vehicle here so I can’t comment about Sales. I’ve visited the service department since 2003 whenever my regular mechanic could not do major, dealer-​related servicing only. In fact, they were my major mechanical solution for the first few years but I quickly found a better place as they are very unreliable. They have never been able to complete the work I requested in full. They charge way too much and under-​deliver. I’ve spoken with the manager and he assured me they could do better and they let me down again. I’d drive to Beaverton or Corvallis first for service before going here ever again. Don’t waste your time.

Update: The service manager apologized and comped my service. They suggested in the future I should just do a «walk in» rather than schedule an appointment (which made no sense whatsoever – seems like for routine service & oil change that people with appointments should be seen first, and on time, ahead of walk ins). They also advised me to come in on Tuesdays or Wednesdays as those are their «light» days of the week. I appreciated the acknowledgement that my time is valuable. However it may just be worth it to me to try the Honda dealership in nearby McMinnville next time and see if they are more customer friendly (and have a more comfortable waiting room — that waiting room at Honda of Salem is just awful).

I took my 2014 Honda CrZ here in March 2015 for an oil change and 15k mile service. I told them the brakes were shuddering and rattling. The service person just blew it off said keep driving it will go away. They are supposed to check brake pads and a few other things according to the manual. They signed off on everything and but didn’t because the brakes were still shuddering and rattling. They did not even make a note of my complaint.
I went back on 9÷16÷15 for the 20k service and oil change. Same story. This time I insisted they fix the brakes. So they fixed the shuddering but never checked the brake pads even though it is listed for the 20k mile service. I went back on 9÷30÷15 and insisted they check the rattling. They finally looked at the brake pads and said that the left rear brake pad was completely worn down and wanted $ 945 to replace rotor, calliper and pad even though it is their lying and negligence that caused the damage.
I have owned Toyotas, Infinitys and Nissans and have always been able to trust the dealers. Which is why I paid more to have the dealer do the maintenance rather than other shops. But Lithia Honda is just ridiculously inefficient and dishonest. Every service person I talk to promises to do a better job each time but they never do. Don’t EVER trust these guys. All shysters and thieves that take no accountability for their actions

This is a review of the service department, they are fantastic. My wife’s jeep started overheating so we dropped it off after hours. Now we took it here because It’s in the lithia family of dealerships and we bought her jeep from jeep of Eugene also a lithia dealership so they make the extended warranty repairs super easy and also honor the lifetime oil change program. The service tech gave us a loaner while they checked the car out and found it to be a leak from the water pump. They also checked the head gasket and verified that it was good and didn’t get damaged in the overheating. Now here’s is where they earned that 5^th star, the extended warranty company paid for the water pump repair, all the labor and diagnostic fee but would not cover the cost of the new coolant. Without even having to complain the service advisor went to his manager and they agreed to give us the coolant free of charge. It’s stuff like that sets a place apart and keeps a family coming back.

We have had GREAT service from the Service Dept. They really bend over to help. There is a free wash and vacuum with any service. They have a free shuttle. Although there was a problem with our service recall, they fixed it and made everything fine.
We didn’t buy our Honda Odyssey here because they didn’t have a 2006 – 2008. Nevertheless, Cantrell was helpful as a sales rep.

Honda of Salem is a dealership with a very professional service department that I have preferred for all my Civic Hybrid maintenance since 2009. The service reps are savvy and good to work with, and they have a handy shuttle service to make it easy to leave your car for maintenance. Far better service than the quickie lube outfits, and auto repairs are handled expertly as well. Honda of Salem no longer does body work per se but they will refer you to nearby Trachsel Body & Paint, who are absolute wizards in their own right and also highly recommended.

Yesterday I brought my Honda Odyssey in to O’Brien Auto Group Honda of Salem for an oil change. I needed a ride back to work and later needed to be picked up by their transport service. They were prompt & reliable in picking me up and everyone I dealt with in the Service department was respectful, professional, and efficient. Overall, it was a very positive experience and I appreciate the efforts of their staff.

Wow! Not only were the guys in the service department helpful, when I got my car back and it had been washed, the floor had been vacuumed and the dash had been wiped down. It doesn’t seem like a whole lot but I only came in for a 30.00 oil change and that extra special attention is the reason why I came back and why I will continue to return to O’Briens for services or anything else that my Honda needs. Thanks guys keep it up!