H&R Block

We scheduled an appointment here for 1000am on a Saturday, the young man on the phone seemed confused by my questioning on how experienced the tax personnel at this business were, after scheduling an appointment (on Monday) I had to call back the next day when I realized my daughter had a game at 1100 40 miles away from this location.
I asked if 0900am would work instead to which an older gentleman (the person who was actually supposed to do our taxes) said yes that would be fine. I had even asked, not sure if it was too short of notice, if Sunday would work better, but 0900am Saturday was supposedly fine.
Skipping forward to Saturday, we went in at 0900am and the receptionist told us that the man was finishing up with his prior appointment, I asked how long that would be, keeping in mind the drive time we would need, to which she repeated he was just «finishing up» she even asked if I wanted to reschedule, why would I reschedule, come back later and have the SAME experience while being lied to again. Now I am not entirely sure if her concept of time was skewed or what the issue was, 5 minutes, 10 minutes perhaps would be to me «finishing up.»
As you may have guessed by this review rating that was NOT the case; we waited 5 turned into 10, then 10 turned into 20, then 20 turned into 30, finally at 0945am I looked at my husband and told him there is no way that the taxes will be done in time, to then drive to our daughters game.
We could hear the man who was supposed to be doing our taxes and he was not near a reasonable time of finishing with his, previous, appointment. I called in to change my appointment because I needed an earlier time, so I do not understand why the man who was supposed to do our taxes could not tell us that this particular time was unavailable, it would have been fine to schedule it for Sunday, but no, this was not done, instead we were lied to about the availability, and wasted money on gas to drive here.
I do not recommend going here, the employee (s) ability to do their job which they are paid for is disturbing.