Gagle’s Heating, Air Conditioning & Plumbing

I would hire the company again!
The receptionist was user helpful and nice on the phone. They made an appointment to come out and check my furnace within 2 days of calling and provided me a two hour window which is much more convenient than some other companies in Salem that I have dealt with. The contractor that came out to the house was very informative. I was having heating issues and even though they were not the fault of the furnace he was wiling to see what he could do. Turns out the house is just poorly built and the homeowner is unwilling to fix anything. They were prompt and did not just show up at the end of the two hour window but in the middle. Also, the contractor gave me some tips on how I can improve my heat. All in all these guys impressed me and I hope you give them a shot if you are looking for some HVAC services.

Great company to do business with. We bought our new furnace and heat pump in 2002 and am very happy with their service. When our A/​C stopped working on a very hot day I called at 8am and they had a service tech here by noon. The part was replaced within minutes and our A/​C restored for a very reasonable rate. Thank you Robert for excellent customer service!

we just moved to the area and needed a new furnace. our real estate agent and neighbor both recommended GAGLE’S, and no wonder. they did excellent work very quickly (totally installed in less than a day!), were quiet, and made no mess in our house. but not only that, everyone associated with this company was very, very nice and pleasant to work with, from the man who came to give us the estimate, who totally won us over in the first place, to the actual installers. then, to top it all off, we had a visit from the owner of the company who just wanted to make sure we were satisfied customers. this is a great company, and we’re happy to recommend them.
Teresa, Dennis and Ducky our new cat.

I called Gagle’s to replace an igniter on my furnace. The phone staff was OK and the technician showed up within the timeframe they gave me. The issue I have is with the charges. The service call was more than I was quoted and they charged me 145.38 for a part that I can buy all day long for 24.95. Total bill was 248.68. I called and complained and they lowered the service call 30.00. I cannot recommend this company and will not do business with them again.