Furniture Row Outlet

OK experience looking at the Denver Mattress company mattresses, which are sold only at Furniture Row Outlets. Sales person gave us quite a bit of misinformation (e.g. doubled the actual coil counts on one of their products, while claiming the mattress I had my eye on at another store had significantly fewer than it does — not that coil count is as important as sales staff claim, but i digress), so I would definitely research the products they sell and their competition before going into the store.
Prices were more bothersome than the salesperson’s misinformation, though. The Denver Mattresses, on their higher end (elite models) are pretty nice. Comparable to Sealy Posturpedic Plus line, but they couldn’t offer anywhere close to the deal I expected for a factory-​direct product. Mainstream brands at sale prices or Costco are sold at better prices for a comparable product. If you’re looking for their standard Doctor’s Choice line, rather than the elite series, you may get a much better value. I suspect the profit margin on all of the Denver mattresses is huge.
Sheesh mattress shopping sucks.

My parents bought a couch set on September 7^th, were told that it would take 2 – 4 weeks for them to arrive. They called back at the end of September and since then, they have been saying that they’re still shipping or in transit and will be out on the next truck. It’s now the end of October and we just called again and they said the couches were discontinued and are waiting for one remaining arm. The fact that we have to keep calling them every two weeks and make trips across town just to check on the status of the couches is terrible. Let alone the fact that they’ve been couchless for a month now. Seriously thinking of asking for our money back tomorrow. 100% DO NOT RECOMMEND THIS FURNITURE STORE!!!

I went in with my fiancée during one of their sale promotions in September looking for a dining table for our apartment. We finally settled on a marble table both of us loved and the sale associate put in the order because furniture row didn’t have in stock at the moment, so salesman told it would take 1 – 2 weeks for our order to arrive and wasn’t a big deal since that was the time we were moving into our apartment. It took 19 days for our order to arrive and what upset me was having to call in and check the status of our order on the second week. It would of been nice if our salesman had actually kept in contact and updated us on our dining table, but I kept being told «it’s in commute». When I went to pick up my order finally on Saturday Oct 3^rd, I was dumb founded as to seeing my order had been screwed up and received a counter height table instead of a regular level dining table… I kept cool and could of easily flipped out on him, but I didn’t and simply stated I had received the wrong table… I didn’t want to wait another «1 – 2 weeks» for the right table to be shipped in, so I asked for a refund and even that wasn’t easy to get back because I have to wait patiently 7 – 10 days to receive a check while I’m at my new apartment with no dining table to eat on or do homework. There customer service was horrendous when it come to fixing my situation and left me stranded with no table and having to look for another dining table again in town. Thanks for the help furniture row…

If I would’ve rated this company 2 and a half years ago, I would given them 5 stars as the furniture is very appealing, there’s a huge selection, and the customer service was good. Now, fast forward 2.5 years and the quality of their furniture is a joke. We purchasesd 5k worth of furniture in 2012 and every single piece of furniture has broken in some way. For example, the beds are horribly made. The support beams for our king size bed is made of two pieces glued together on each beam and they’ve all snapped. The similar thing happened to the twin beds. The dining set chairs, we had two where the cushion has broken inwards as it would obviously made with a flimsy piece of flat wood with cushion sewn on top. The only thing that hasn’t broken is our armoire. Save yourself some time, go over to Ashleys furniture and get yourself good quality furniture that will last longer than 2 years.
UPDATE: After this review, I contacted Furniture Row and it turns out we had purchased a 5 year extended warranty but currently in the process with a 3^rd party company on filing the claim. I’ve adjusted my review based on how helpful furniture row was giving me info on my warranty.

good cheap stuff. but quality? uh, you get what you pay for. watch out for dings in furniture, etc. not pushy sales staff, which is nice. the place looks small from the exterior, but it’s really big once inside. selection of everything furniture-​wise. worth a stop inside.

Nothing fancy. Your basic furniture store.

My search for the great mattress ended up at this place. *Not for other furniture.*
The Cleopatra mattress made by Denver Mattress company retails for something around 1800 and i got mine here for around 650 because while dragging it in their warehouse one of the ends had a dirt line on it. Actually i bought another great mattress there too. It was all good and dandy until i had the box springs moved in my place.
i had them on top of my car and i noticed one of the workers who subcontracts here was around and i asked him to help me. later i found out his name is Rigo. Rigo was in a hurry and told me with very broken English that he doesn’t speak much English and that he has to hurry i replied in Spanish that no problem, i speak some Spanish. After Rigo laid the first piece of the box spring down, he had already traveled on the carpet and stepped onto my handmade rug. My eyes glanced on the stain he had left on the carpet and all of a sudden all the Spanish evaporated out of my brain and instead «get off» spat out of my mouth, Rigo was standing on the rug with a grin on his face completely oblivious. I couldn’t find my words in Spanish and next thing i was on the rug with my arms around his ankles trying to move him off my rug.
Later he test smelt the stain off his shoe and decided that it was dog poop and not dirt as he had first guest. Rigo asked me if i like dancing and i couldn’t say in Spanish that poopy shoes already had him scratched off walking list let alone dancing. Goodnight to you sir.