Fixmaster

This is the only place in the Boston area that I’ve found to fix a Kitchenaid mixer. Living in Waltham makes this a drive to get to his shop on Salem, but worth it.
His customer service is lacking — but I can deal. Cash only. Sure. No niceties. Ok. I trust he will fix my appliance.
But what I can’t really take is him not being at the shop during the posted business hours. 2:15pm on a Thursday — shop sign says open, gates are locked shut in front of shop. That’s frustrating.
Some advice: call ahead before you make the trip.

Needed a «Coupling» for my old Kitchen Aid blender. Research online showed it as an easy job so I was prepared to do it. KA support told me that the closest shop was Mixmaster. On my way I went.
Yes — the place is old and musty. Sure — he wasn’t a conversationalist. But, he had the part I needed on hand and I got my blender fixed in one day. Done and done.
The part was $ 10, a bit more than online — but I had it in my hands and not a week away in the mail — and I knew it was the right part because I brought the blender with me. No returning/​mailing back needed.
Plus, it’s a way of supporting a small locally owned business that’s providing a service that’s hard to find anymore — Countertop appliance repair.
I asked about labor cost and he quoted $ 15. The price felt appropriate for the amount of work. Took me 15 min to fix it myself.
It’s not a glorious shopping experience by any means, but he had what I needed, was convenient, and reasonably priced.
Plus, he gave my 3 yo. a big genuine smile… That’s gotta count for something in the demeanor department.
BTW, if you need a glass lampshade replacement — he’s got TONS!

Yes the owner is a bit quirky, epecially when you call him on the phone. He doesn’t project the best customer service image but in person he was very helpful and provided a part for a 47 year old Sunbeam Mixmaster. His business facility is musty and has seen better days, but he appeared to be a competent appliance repairer and old parts place. I would use him again.

This shop is the worst! I took my kitchenaid mixer here because it is the only kitchenaid certified repair shop in my area. The shop is 45 minutes away from Boston. I dropped it off and the guy said the repair would be $ 90 and asked me to leave a $ 40 deposit. Because the shop is so far away, it took me awhile before I was able to get back to pick it up. It had been there 3 weeks when the owner started calling me saying that I was trying to use his shop as a storage place for my mixer. (Like I am really going to drive 45 minutes away to store my mixer) He said he was going to start charging me storage fees and was immediately rude and confrontational. So the following weekend I made a trip out to Salem to pick it up. I arrived at 1:00pm on a Saturday and the shop was closed. I called the owner only to find out the shop is only open 9 – 3 on weekdays and from 9 – 12 on Saturdays. Which means I only had a 3 hour window to pick it up as I am a working professional. When I told this to the owner he insulted me and said «Ya I know what work you do». Not exactly sure what he was implying but it was rude nonetheless. He now said that I owed him $ 75 for the parts he needed to fix the mixer. I asked for the part numbers and names and called kitchenaid. They said the total cost for all the parts was only $ 30, confirming that this guy was ripping me off. When I finally got there to pick it up the guy said the new charge was $ 80 and he was not giving me my mixer back until I paid him in cash whatever he asked for. THIS GUY IS A RIP OFF ARTIST! Horrible to work with, mean, and dishonest. The worst service I have ever experienced. STAY AWAY.

This shop tends to look like it’s closed because the owner only opens up the metal gating in front of the door.
When you first go inside the store does look a bit of a mess. There are all sorts of items in the store.
But this guy does something that so few people do these days. He repairs appliances.
Our trusty Kitchen Aid mixer (which is the most used appliance in our home) broke we were able to bring it in to be repaired.
We managed to blow out the ball bearings. A new mixer would have cost at least $ 200, with labor included he did it for $ 85 (most of the cost was the new part).
While the shop may not look like much the owner provides a rare service these days. And my trusty Kitchen Aid is back where it belongs.