Enterprise Rent-A-Car

We rented a car for 2 days bringing it back at 4:00 pm New Years Eve. Since they were closing early that day we asked the service rep about bringing it back at 4:00. He said it would not be a problem, he would put a note on our file. We brought it back before 4:00 but they still checked it in after 4 days. We called them about it and they said they would take care of it, but after a week they have not credited us the difference yet. Very disappointing.

We would like to express our frustration and concern with the lack of customer service we received when speaking with Matt the Region Manager of the Salem, OR location (located at the corner of Mission St. and 24^th St. SE). We live in the neighborhood, and regularly have extra rental cars that don’t fit in the lot and even customers who need long-​term parking blocking the area in front of our home. This is the case with many of our neighbors as well. Today I counted 14 rental cars parked as «overflow» on our street alone, not including the side streets. That is unacceptable and an inconvenience to our neighborhood when many neighbors cannot park infront of their own home.
We have spoken with the current location manager, Justin, who was very helpful and listened to our concerns and was open to speaking about alternatives that can be a win-​win for both your business and our neighborhood. We would like to take this opportunity to compliment Justin on his ability to listen to us respectfully and being solution-​oriented.
When speaking with the region manager Matt, who is very difficult to contact by phone as we have tried in the past, he was dismissive and just kept telling us that to have cars parked on the street was «extremely rare» and that he didn’t know what we wanted him to do about it. He told us how he had been with Enterprise for 15 years and he knows how they run. Well, he obviously is not as in-​touch with his locations as he should be, because he was well off the mark with the situation in our community.
We expect that a commercial business would want to make some sort of good-​faith effort to be a «good neighbor» and work with the community to come to a solution. Matt asked us what our ideas were, and when we asked if he could have staff verbally remind customers to please be a good neighbor and not leave their car in the neighborhood (for two weeks… yes that has happened before) he said he can’t control what people do. We weren’t asking him to control what they do, we were asking for him to work with other local businesses who have ample parking (the K-​Mart across the street has a very large lot) to suggest an alternative for people to park if they leave their car long term. This will also help customers as we can, and do, call the city to tow away cars that have been left in the neighborhood (ENTERPRISE CUSTOMERS YOU HAVE BEEN WARNED). We also suggested that they don’t park the overflow Enterprise rental cars on our street and instead shuttle them to their designated overflow lot, he said that they are «too busy» to do that. That sounds like a staffing problem, not a neighborhood problem.
We would suggest that some special public relations training be given to Matt, as he is sorely in need of a customer relations refresher. Also, please have someone above Matt look into the parking issue in our neighborhood. It is becoming a very serious problem and we will soon be forced to explore all avenues available to us to reclaim neighborhood parking for the neighbors. We too want to be good neighbors and find a way for both your business and our homes to exist in our little corner, but unless Enterprise can come to the table with more than eye-​rolling and sarcasm we don’t see that as a possibility.

Excellent customer service, I couldn’t be happier. My car needed repairs, so I needed to rent. I have rented from many companies and many, many locations over the years, the staff here in Salem, on Mission St. were great, very helpful, friendly and quick, I was in and out with a rental pretty quickly and hassle free.
Highly recommended!!!

I have rented vehicles from different agencies through the years in several different cities on either side of the coast. This is the first time I rented locally.
I went to another Enterprise in town looking for a specific vehicle, but they said I would have to go to the Portland Airport location to get it. At that point I was thinking that the rental person didn’t know what they were talking about, then it looked bad for Enterprise. On a whim, I visited the Mission Street location and found TWO of the vehicle I was looking for. BINGO!!!
The personnel were awsome! I had to call the online reservation folks and found they were pretty much worthless. Stick with the local agents; they know what’s going on.

I actually love my Enterprise team on Mission Street in Salem. The last car I rented had a slight smokey smell when I picked it up (smell was gone in hours). I wasn’t too concerned, but went in to the office to tell staff. They were completely ready to give me a new car, and when I declined they gave me a discount! Great customer service! Additionally, when I returned the vehicle they gave me an upgrade for next time. I have always had a great experience with this office, and will ABSOLUTELY continue renting from them.

I have heard of all the bad experiences people usually have with big rental car agencies. This usually involves poor customer services or «mysterious» charges that show on people’s bill after the end of a rental.
I have never experienced anything like this with my friends/​representatives at this rental branch. Adriel delivers excellent customer service and gets me in a car with efficiency in mind and even greets me when I am returning a rental (no need to play the waiting game). When my reserved class size is not available, they give me a free upgrade. Jacob is also just as awesome and he delivers the same high quality customer service as Adriel when I rent from them. Every time I come to rent, I am never waiting in the office for more than five minutes (assuming there is no line). When it’s time to pay, they will always tell you what your charges are before they place them on the card — I always request a receipt to be printed so I have an itemized list. One last piece of advice: don’t return your rental late because you will get charged for every hour you are late (up until the daily rate for the car).

If I could leave Negative Stars I would! I don’t leave bad reviews! Because I’ve NEVER been so disrespected! But the unprofessionalism and disrespect was ABSOLUTELY unnecessary!!! I’ve NEVER been treated this way. We didn’t have the vehicle returned on time. The vehicle was rented to my wife. I was not on the agreement even though my dealer insurance covers any and every vehicle I drive. So they sent the rudest people to repossess the vehicle. They yelled at my wife and told her to shut up! And got in her face because the vehicle was not at our house. I was driving the vehicle and she could not get ahold of me. But there is ABSOLUTELY no reason to treat any woman how they did! Let alone being a paying customer. Sorry we didn’t return it on time. CHARGE MY CARD FOR ANOTHER DAY! DONT YELL AT MY WIFE AND TRY TO INTIMIDATE HER!!! WAY out of line!!! I will be contacting corporate about this matter and the BBB! I was just going to sign a corporate lease for over $ 1600 a month. You will NOT be getting my company’s business ever again. I own a car dealership where I have access to purchase Enterprise cars. I will not be using this company ever again because of how DISRESPECTFUL they treated my wife! Never will I deal with this company! WOW!!! I’m floored! There was a simple solution. Charge my card for another day. Enterprise you are RIDICULOUS!!!

I use this place regularly unfortunately due to convenience of location. They are always understaffed, which has had quite a bit of turnover, and they never answer their phones. Their weekend hours are terrible but they won’t increase them, yet their leadership complains about working to many hours.

I have rented from many rental companies countless times including Enterprise locations. But I must say, stay far far away from this branch. Lies, sneakiness, misleading. I am a hard working person that lives on a budget. I came out for business and ended up renting a car for some sight seeing. I rented a car for $ 17.99 a day. I ended up getting upgraded… which I thought was a free upgrade. I asked not once, but twice if I was getting the upgrade for the same price and it was stated YES. I went on my way, turned the car back in… and then got an email stating $ 34.99 a day! The contract even stated $ 17.99 and yet they tried to slip it by me and email me a new final bill with a new price. IF I knew they were going to charge me more, I would have declined. When I tried to call back and get it taken care of I called 7 different times with no return call and took a month to resolve. Even at the point of resolution, they made it out like I was being dishonest. I do NOT ever try to get something for nothing. I pay what I owe and yet these people made it out like I was being dishonest. DO NOT DEAL WITH BRANCH!!! DO NOT!

Worst rental car experience I’ve ever had. Received the car without much gas and was told not to worry about filling it up. Guess what? When my credit card statement came there was a $ 40.95 charge on it for fuel. Jarred at the local Enterprise location told me his computer said otherwise. I told him he just lost a customer. Think twice before dealing with these guys.

Best customer service ever!!! David Meigs at Enterprise saved my day and very important work trip. After Hertz, called me the day of my work trip and said they had no cars, I call drove down to Salem to pick up a car that Enterprise had available. The car was perfect, customer service A+++, and Dave made me a customer for life by providing excellent service and a quality car and a cheaper price than Hertz was going to charge me. THANK YOU DAVE & ENTERPRISE!!!

Very professional and provided excellent service and quality vehicles. I will use this location when I return.

Nice work guys! Solid customer service — Luke went above and beyond making accommodations for us when we were traveling over the pass and needed a 4 wheel drive vehicle. Wouldn’t rent from any other place!

Very friendly staff… and also efficient. Car has always been ready to go upon check-​in. They aren’t generally open on the weekends — so they make it easy for drop off, by just leaving your key in a box. Overall, not a bad rent-​a-​car location, and its actually larger than the typical stand-​alone locations.